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7. Balancing identity diversity and product contexts: Understanding consumer trust in AI-enhanced chatbot services. (2025). Zhang, Jing ; Lu, Yangyang.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:84:y:2025:i:c:s0969698924005010.

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8. Customer adoption of robot: Synergizing customer acceptance of robot-assisted retail technologies. (2025). , Syed ; Shehawy, Yasser Moustafa ; Abdullah, Riyaz Sheikh ; Ali, Nasser.
   In: Journal of Retailing and Consumer Services.
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9. Ethical concerns of aging and gender in autonomous taxis. (2025). Jo, Elena Hwirim ; Yu, Mia ; Chi, Oscar Hengxuan ; Jia, Shizhen.
   In: Annals of Tourism Research.
   RePEc:eee:anture:v:111:y:2025:i:c:s0160738325000362.

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10. Algorithm Delegation and Responsibility: Shifting Blame to the Programmer?. (2024). Teixeira, Vincent ; Chevrier, Mathieu.
    In: GREDEG Working Papers.
    RePEc:gre:wpaper:2024-04.

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11. Opening the moral machine’s cover: How algorithmic aversion shapes autonomous vehicle adoption. (2024). Meyer-Waarden, Lars ; Cloarec, Julien ; Chavez, Danitza Gordillo.
    In: Transportation Research Part A: Policy and Practice.
    RePEc:eee:transa:v:187:y:2024:i:c:s0965856424002416.

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12. Public perception of autonomous vehicle capability determines judgment of blame and trust in road traffic accidents. (2024). Zhang, Qiyuan ; Morgan, Phillip L ; Jones, Dylan M ; Wallbridge, Christopher D.
    In: Transportation Research Part A: Policy and Practice.
    RePEc:eee:transa:v:179:y:2024:i:c:s0965856423003075.

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13. €˜Do not be Deteriorated by service failures, Learn from them and start managing it€™: Conditions and mechanisms for managing online service failures. (2024). Sreejesh, S ; Manu, C.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924003138.

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14. The positive effect of artificial intelligence technology transparency on digital endorsers: Based on the theory of mind perception. (2024). Qiu, Xingyi ; Wang, Xiaoyi.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000730.

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15. Virtually responsible? Attribution of responsibility toward human vs. virtual influencers and the mediating role of mind perception. (2024). Lee, Yu-Hao ; Liu, Fanjue.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:77:y:2024:i:c:s0969698923004368.

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16. Think like a robot: How interactions with humanoid service robots affect consumers€™ decision strategies. (2024). Huang, Jingya ; Liao, Jiancai.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003260.

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17. Standing out or fitting in? How perceived autonomy affects virtual influencer marketing outcomes. (2024). Huang, LI ; Zhang, LU ; Miao, Murong ; Zheng, Xiaoyun.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:185:y:2024:i:c:s0148296324004211.

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18. The role of psychological distance and construal level in explaining the effectiveness of human-like vs. cartoon-like virtual influencers. (2024). Groeppel-Klein, Andrea ; Franke, Claudia.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:185:y:2024:i:c:s014829632400420x.

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19. Virtual versus human: Unraveling consumer reactions to service failures through influencer types. (2024). Ran, Yaxuan ; Wang, Valerie Lynette ; Zhao, Taiyang ; Zhou, Liying ; Lu, Cheng ; Wu, Banggang.
    In: Journal of Business Research.
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20. How consumers respond to service failures caused by algorithmic mistakes: The role of algorithmic interpretability. (2024). Chen, Changdong.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:176:y:2024:i:c:s0148296324001140.

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21. Virtual influencers and pro-environmental causes: The roles of message warmth and trust in experts. (2024). Shah, Zahra ; Li, Huaiyu ; Olya, Hossein.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:175:y:2024:i:c:s0148296324000249.

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22. Human versus virtual influences, a comparative study. (2024). Flavian, Marta ; Casalo, Luis V ; Belanche, Daniel.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:173:y:2024:i:c:s0148296323008524.

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23. The authentic virtual influencer: Authenticity manifestations in the metaverse. (2024). Ameen, Nisreen ; Moulard, Julie Guidry ; McKenna, Brad ; Koles, Bernadett ; Audrezet, Alice.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:170:y:2024:i:c:s0148296323006847.

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24. How does “over-hype” lead to public misconceptions about autonomous vehicles? A new insight applying causal inference. (2023). Cai, Yunhao ; Wang, Yuan ; Jing, Peng ; Jiang, Chengxi.
    In: Transportation Research Part A: Policy and Practice.
    RePEc:eee:transa:v:175:y:2023:i:c:s0965856423001775.

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25. When both human and machine drivers make mistakes: Whom to blame?. (2023). Zhai, Siming ; Gao, Shan ; Liu, Peng ; Wang, Lin.
    In: Transportation Research Part A: Policy and Practice.
    RePEc:eee:transa:v:170:y:2023:i:c:s0965856423000575.

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26. Examining the impact of service robot communication styles on customer intimacy following service failure. (2023). Cho, Youngju ; Park, Jun Sung ; Yoo, Joon Woo.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002588.

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