1. Beyond technology: Multidimensional consumption values in phygital retailing; a mixed method approach. (2025). Somogyi, Simon ; Thomas-Francois, Kimberly ; Zolfaghari, Alireza ; Fesharaki, Maryamsadat Hashemi.
   In: Electronic Markets.
   RePEc:spr:elmark:v:35:y:2025:i:1:d:10.1007_s12525-025-00776-w.

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2. “Freedom–enslavement” paradox in consumers’ adoption of smart transportation: A comparative analysis of three technologies. (2025). Liu, Xiaodi ; Zhang, Dezhen ; Tu, Cam ; Yuen, Kum Fai ; Wang, Xueqin.
   In: Transport Policy.
   RePEc:eee:trapol:v:164:y:2025:i:c:p:206-216.

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3. Providing social support in technology-based service encounters: Activating intrinsic motivations to create better outcomes. (2025). Keating, Byron W ; Aslan, Marjan.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:84:y:2025:i:c:s0969698925000086.

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4. When the recipe is more important than the ingredients, understanding factors affecting customer loyalty in unmanned convenience store using fsQCA. (2025). Alshehri, Abdullah.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924004132.

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5. Bridging the gap: Exploring the nexus of service robot personalization, customer identification, and citizenship behaviors. (2025). Gong, Taeshik.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924004016.

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6. Consumer preferences for unmanned stores: A choice experiment study. (2025). Lee, Sihyun ; Nam, Youngwon.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924003576.

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7. The role of artificial intelligence in consumers’ brand preference for retail banks in Hong Kong. (2024). Shan, Shirie Pui ; Choi, Matthew Yau.
   In: Journal of Financial Services Marketing.
   RePEc:pal:jofsma:v:29:y:2024:i:2:d:10.1057_s41264-022-00207-3.

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8. Autonomous stores: How levels of in-store automation affect store patronage. (2024). Benoit, Sabine ; Grewal, Dhruv ; Ahlbom, Carl-Philip ; Altrichter, Birgit.
   In: Journal of Retailing.
   RePEc:eee:jouret:v:100:y:2024:i:2:p:217-238.

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9. Exploring cognitive-behavioral drivers impacting consumer continuance intention of fitness apps using a hybrid approach of text mining, SEM, and ANN. (2024). Bellary, Sreevatsa ; Chakraborty, Shibashish ; Bala, Pradip Kumar.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924003412.

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10. Systematic Review of Cashierless Stores (Just Walk Out Stores) Revolutionizing The Retail. (2023). Eszter, Szabo-Szentgroti ; Szabolcs, Ramhap ; Kinga, Kezai Petra.
    In: Management & Marketing.
    RePEc:vrs:manmar:v:18:y:2023:i:s1:p:427-448:n:10.

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11. How smart technology empowers consumers in smart retail stores? The perspective of technology readiness and situational factors. (2023). Chang, Yu-Wei ; Chen, Jiahe.
    In: Electronic Markets.
    RePEc:spr:elmark:v:33:y:2023:i:1:d:10.1007_s12525-023-00635-6.

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12. EWM-FCE-ODM-Based Evaluation of Smart Community Construction: From the Perspective of Residents’ Sense of Gain. (2023). Chang, Zhangyu ; Gu, Tiantian ; Yin, Jiyao ; Xiang, Jirubin ; Dong, Fang.
    In: Sustainability.
    RePEc:gam:jsusta:v:15:y:2023:i:8:p:6587-:d:1122636.

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13. Antecedents of technological readiness in times of crises: A comparison between before and during COVID-19. (2023). Durst, Susanne ; Kraus, Sascha ; Foli, Samuel ; Cheng, Cheng-Feng ; Davila, Andres.
    In: Technology in Society.
    RePEc:eee:teinso:v:72:y:2023:i:c:s0160791x22003360.

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14. Consumers paradoxical motives of co-creation: From self-service technology to crowd-sourcing platform. (2023). Wong, Yiik Diew ; Wang, Xueqin ; Yuen, Kum Fai ; Liu, Feng.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:197:y:2023:i:c:s0040162523006194.

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15. Leveraging In-Store Technology and AI: Increasing Customer and Employee Efficiency and Enhancing their Experiences. (2023). Noble, Stephanie M ; Benoit, Sabine ; Nordfalt, Jens ; Grewal, Dhruv ; Ahlbom, Carl-Philip ; Guha, Abhijit.
    In: Journal of Retailing.
    RePEc:eee:jouret:v:99:y:2023:i:4:p:487-504.

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16. Smart technology and service employees€™ job crafting: Relationship between STARA awareness, performance pressure, receiving and giving help, and job crafting. (2023). Shin, Yuhyung ; Hur, Won-Moo ; Kang, David Yeonjun.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000292.

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17. Modelling the significance of strategic orientation for competitive advantage and economic sustainability: the use of hybrid SEM–neural network analysis. (2022). Jaafar, Norizan ; Nawi, Noorshella Che ; Yang, Marvello ; Salameh, Anas A ; al Mamun, Abdullah.
    In: Journal of Innovation and Entrepreneurship.
    RePEc:spr:joiaen:v:11:y:2022:i:1:d:10.1186_s13731-022-00232-5.

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18. The relationship between citizen readiness and the intention to continuously use smart city services: Mediating effects of satisfaction and discomfort. (2022). Salim, Taghreed Abu ; Mathew, Sujith ; Nyadzayo, Munyaradzi W ; el Barachi, May ; Amankwah-Amoah, Joseph ; Badewi, Amgad.
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   In: Service Business.
   RePEc:spr:svcbiz:v:19:y:2025:i:1:d:10.1007_s11628-025-00582-6.

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2. Factors affecting chatbots in banking services: the UTAUT2 and innovation resistance theory perspective. (2025). Marak, Zericho R ; Pahari, Subhajit ; Tiwari, Ashish ; Shekhar, Rishabh.
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3. Role of Modern Technology in Unorganized Retail Sector. (2025). Narang, Ritu ; Tiwari, Sonal.
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4. Beyond technology: Multidimensional consumption values in phygital retailing; a mixed method approach. (2025). Somogyi, Simon ; Thomas-Francois, Kimberly ; Zolfaghari, Alireza ; Fesharaki, Maryamsadat Hashemi.
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5. Consumer preferences for unmanned stores: A choice experiment study. (2025). Lee, Sihyun ; Nam, Youngwon.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924003576.

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14. Determinants of the continuance use of smart shopping carts: Findings from PLS-SEM and NCA. (2024). Jasim, Mohamed K.
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16. How do social media influencers induce the urge to buy impulsively? Social commerce context. (2024). Islam, Tahir ; Azam, Muhammad ; Shamim, Komal.
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20. Consumer perceived risk of using autonomous retail technology. (2024). Sohn, Stefanie.
    In: Journal of Business Research.
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21. Exploring enablers and inhibitors of AI‐enabled drones for manufacturing process audits: A mixed‐method approach. (2024). Pereira, Vijay ; Chavan, Meena ; Chirico, Francesco ; Shankar, Amit ; Behl, Abhishek.
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22. Unleashing the digital building bricks. (2023). Wulfert, Tobias ; Woroch, Robert ; Muschkiet, Michel ; Banh, Leonardo ; Strobel, Gero.
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23. How smart technology empowers consumers in smart retail stores? The perspective of technology readiness and situational factors. (2023). Chang, Yu-Wei ; Chen, Jiahe.
    In: Electronic Markets.
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24. Are users willing to embrace ChatGPT? Exploring the factors on the acceptance of chatbots from the perspective of AIDUA framework. (2023). Huo, Yudi ; Ma, Xiaoyue.
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    In: Journal of Retailing and Consumer Services.
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34. Effects of characteristics of in-store retail technology on customer citizenship behavior. (2022). Gong, Taeshik ; Lee, Kangcheol ; Wang, Chen-Ya.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:65:y:2022:i:c:s0969698921000540.

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35. Privacy concerns and justice perceptions with the disclosure of biometric versus behavioral data for personalized pricing tell me who you are, I’ll tell you how much you pay. Consumers’ fairness and privacy perceptions with personalized pricing. (2022). Shukla, Yupal ; Vannucci, Virginia ; Aiello, Gaetano ; Pizzi, Gabriele.
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36. Consumer’s response to conditional promotions in retailing: An empirical inquiry. (2022). Pereira, Vijay ; Dewani, Prem ; Nigam, Achint ; Behl, Abhishek.
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37. Business model innovation driven by the internet of things technology, in internet service providers’ business context. (2021). Hanafizadeh, Payam ; Hatami, Parastou ; Analoui, Morteza ; Albadvi, Amir.
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38. Revitalization of Offline Fashion Stores: Exploring Strategies to Improve the Smart Retailing Experience by Applying Mobile Technology. (2021). Kim, Yunjeong.
    In: Sustainability.
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39. Omni-Channel Intensity and Shopping Value as Key Drivers of Customer Satisfaction and Loyalty. (2021). Fayos, Teresa ; Cotarelo, Mitxel ; Calderon, Haydee ; Molla, Alejandro.
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40. Factors Affecting the Adoption of Photovoltaic Systems in Rural Areas of Poland. (2021). Kijek, Tomasz ; Angowski, Marek ; Lipowski, Marcin ; Bondos, Ilona.
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41. Pursuit of loyalty in service recovery: The roles of brand equity and cognitive reappraisal as moderators. (2021). Rokonuzzaman, MD ; Harun, Ahasan.
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42. To err is human: Tolerate humans instead of machines in service failure. (2021). Fan, Xiucheng ; Mohanty, Smaraki ; Chen, Nuoya ; Jiao, Jinfeng.
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43. Self-service technology in supermarkets €“ Do frontline staff still matter?. (2021). Kingshott, Russel ; Sharma, Piyush ; Ueno, Akiko.
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44. What motivates customers to shop in smart shops? The impacts of smart technology and technology readiness. (2021). Chang, Yu-Wei ; Chen, Jiahe.
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45. Pioneering Strategies in Retail Settings: An Empirical Study of Successful Practices. (2020). Marco, Savastano.
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46. Mapping gender and marital roles on customer delight by value perception for mobile technology in India. (2020). Guha, Sanjay ; Dubey, Prince ; Bajpai, Naval ; Kulshreshtha, Kushagra.
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47. Analysis of the adoption of customer facing InStore technologies in retail SMEs. (2020). Navo-Marco, Julio ; Lorente-Martnez, Javier ; Rodrigo-Moya, Beatriz.
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48. Shopping intention at AI-powered automated retail stores (AIPARS). (2020). Dwivedi, Yogesh K ; Pillai, Rajasshrie ; Sivathanu, Brijesh.
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49. Privacy threats with retail technologies: A consumer perspective. (2020). Pizzi, Gabriele ; Scarpi, Daniele.
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50. Revisiting customer analytics capability for data-driven retailing. (2020). Hossain, Md Afnan ; Yanamandram, Venkata ; Akter, Shahriar.
    In: Journal of Retailing and Consumer Services.
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