1. Service robots and memorable customer experience: The influence of perceived anthropomorphism. (2025). Rodrguez-Artola, Rosa Mara ; Snchez-Garca, Javier ; Callarisa-Fiol, Luis Jos ; Moliner-Tena, Miguel Ngel.
   In: Future Business Journal.
   RePEc:spr:futbus:v:11:y:2025:i:1:d:10.1186_s43093-025-00502-0.

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2. Revolutionizing retail: The transformative power of service robots on shopping dynamics. (2025). Shankar, Amit ; Vinoi, Nivin ; Alghafes, Rsha ; Agarwal, Reeti.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924003813.

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3. Customer adoption of robot: Synergizing customer acceptance of robot-assisted retail technologies. (2025). , Syed ; Shehawy, Yasser Moustafa ; Abdullah, Riyaz Sheikh ; Ali, Nasser.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924003588.

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4. Pro-Self or Pro-Social? how AI and human job replacement elicit compensatory responses. (2025). Bai, Xiaofei ; Zhang, Hao ; Ma, Zengguang ; Qi, Chenyue.
   In: Journal of Business Research.
   RePEc:eee:jbrese:v:195:y:2025:i:c:s0148296325002255.

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5. Perceived retailer innovativeness and its impact on customer engagement behavior in smart retailing. (2024). Jiang, Kan ; Zheng, Junyuan ; Qin, Meilian ; Luo, Shaohua.
   In: Service Business.
   RePEc:spr:svcbiz:v:18:y:2024:i:2:d:10.1007_s11628-024-00560-4.

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6. Research on Unmanned Smart Hotels Resistance from the Perspective of Innovation Resistance Theory. (2024). Yuan, Guohong ; Niu, Yuanyuan ; Lu, Peng ; Yang, Yingying.
   In: SAGE Open.
   RePEc:sae:sagope:v:14:y:2024:i:3:p:21582440241281570.

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7. From virtual voices to real impact: Authenticity, altruism, and egoism in social advocacy by human and virtual influencers. (2024). You, Leping ; Liu, Fanjue.
   In: Technological Forecasting and Social Change.
   RePEc:eee:tefoso:v:207:y:2024:i:c:s0040162524004487.

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8. Service staff makes me nervous: Exploring the impact of insecure attachment on AI service preference. (2024). Lin, Zhengnan ; Deng, Shichang ; Zhang, Jingjing.
   In: Technological Forecasting and Social Change.
   RePEc:eee:tefoso:v:198:y:2024:i:c:s0040162523006315.

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9. Anthropomorphic last-mile robots and consumer intention: An empirical test under a theoretical framework. (2024). Zhang, Xiaoxue ; Xu, Shibo ; Kim, Rohan ; Su, Miao.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924003242.

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10. Embracing digital companions: Unveiling customer engagement with anthropomorphic AI service robots in cross-cultural context. (2024). Shah, Tejas R ; Kautish, Pradeep ; Mehmood, Khalid.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001218.

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11. SIoT robots and consumer experiences in retail: Unpacking repeat purchase intention drivers leveraging computers are social actors (CASA) paradigm. (2024). de Kervenoael, Ronan ; Hasan, Rajibul ; Psylla, Evangelia ; Schwob, Alexandre.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003405.

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12. Exploring robot service quality priorities for different levels of intimacy with service. (2023). Chiang, Ai-Hsuan ; Chou, Szu-Yu.
    In: Service Business.
    RePEc:spr:svcbiz:v:17:y:2023:i:4:d:10.1007_s11628-023-00545-9.

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13. A Moderated–Mediated Model for Eco-Conscious Consumer Behavior. (2023). Sunlei, Yang ; Qalati, Sikandar Ali ; Matloob, Sheema ; Sanchez, Monica Lorena ; Chen, Lei ; Raza, Ali.
    In: Sustainability.
    RePEc:gam:jsusta:v:15:y:2023:i:2:p:897-:d:1024617.

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14. Are users willing to embrace ChatGPT? Exploring the factors on the acceptance of chatbots from the perspective of AIDUA framework. (2023). Huo, Yudi ; Ma, Xiaoyue.
    In: Technology in Society.
    RePEc:eee:teinso:v:75:y:2023:i:c:s0160791x23001677.

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15. That honey, my arsenic: The influence of advanced technologies on service employees€™ organizational deviance. (2023). Han, Mingyan ; Jiang, Keshen ; Zhao, Jingyou ; Shan, Hongmei ; Hu, Enhua.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002370.

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16. How to inspire users in virtual travel communities: The effect of activity novelty on users€™ willingness to co-create. (2023). Li, Yaoqi ; Zhu, Tengteng ; Xie, Lishan ; Liu, Canmian.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923001959.

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17. Why do we prefer humans to artificial intelligence in telemarketing? A mind perception explanation. (2023). Li, Sixian ; Duan, Jinyun ; Peluso, Alessandro M.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:70:y:2023:i:c:s0969698922002326.

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1. Star wars: customer loyalty for YouTube stars through service innovation and value co-creation. (2025). Saurabh, Jain ; Dinesh, Jain.
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2. Factors affecting chatbots in banking services: the UTAUT2 and innovation resistance theory perspective. (2025). Marak, Zericho R ; Pahari, Subhajit ; Tiwari, Ashish ; Shekhar, Rishabh.
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3. Role of Modern Technology in Unorganized Retail Sector. (2025). Narang, Ritu ; Tiwari, Sonal.
   In: Journal of the Knowledge Economy.
   RePEc:spr:jknowl:v:16:y:2025:i:1:d:10.1007_s13132-024-01769-4.

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4. Beyond technology: Multidimensional consumption values in phygital retailing; a mixed method approach. (2025). Somogyi, Simon ; Thomas-Francois, Kimberly ; Zolfaghari, Alireza ; Fesharaki, Maryamsadat Hashemi.
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5. Consumer preferences for unmanned stores: A choice experiment study. (2025). Lee, Sihyun ; Nam, Youngwon.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924003576.

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6. The power of social media influencers: unveiling the impact on consumers’ impulse buying behaviour. (2024). Azam, Muhammad ; Shamim, Komal.
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7. Enhancing customer value co-creation and stickiness in social commerce: integrating PLS-SEM and NCA for deeper insights into customer-to-customer dynamics. (2024). Furuoka, Fumitaka ; Zhou, Ying ; Kumar, Sameer.
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8. Examining Human Interactions with Smart Retail Technology: A Hybrid SEM- fsQCA Investigation. (2024). Amrollahi, Ali R ; Sadiq, Mohd ; Adapa, Sujana ; Mortimer, Gary ; Fazal, Syed Muhammad ; Makam, Sathyaprakash Balaji ; Adil, Mohd.
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9. Envisaging AR travel revolution for visiting heritage sites: A mixed-method approach. (2024). Daim, Tugrul ; Singh, Pratibha ; Sharma, Mahak.
   In: Technology in Society.
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10. Investigating the barriers towards adoption and implementation of open innovation in healthcare. (2024). Kumari, Pooja ; Yahiaoui, Dorra ; Gupta, Brij B ; Laker, Benjamin ; Shankar, Amit ; Behl, Abhishek ; Pereira, Vijay ; Arya, Varsha.
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11. Smart service value: Conceptualization, scale development, and validation in the retailing context. (2024). van Doorn, Sebastian ; Japutra, Arnold ; Shabnam, Saadia ; Hollebeek, Linda D ; Singh, Gaganpreet ; Roy, Sanjit K ; Appio, Francesco Paolo ; Ray, Subhasis.
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12. What about QR codes on wine bottles? A statistical analysis of technologys influence on purchase decisions among Italian wine consumers. (2024). Fiore, Mariantonietta ; Tricase, Caterina ; Spada, Alessia ; Adamashvili, Nino.
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13. Exploring consumers€™ competence, autonomy and relatedness needs in the adoption of facial recognition payment technology. (2024). Wang, Shasha ; Sajtos, Laszlo ; Mortimer, Gary ; Keating, Byron.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924003400.

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14. Determinants of the continuance use of smart shopping carts: Findings from PLS-SEM and NCA. (2024). Jasim, Mohamed K.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924003345.

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15. Hospitality for prime consumers and others under the retail management. (2024). Bhattacharya, Sandipa ; Sarkar, Mitali ; Mukherjee, Arka.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:80:y:2024:i:c:s0969698924001450.

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16. How do social media influencers induce the urge to buy impulsively? Social commerce context. (2024). Islam, Tahir ; Azam, Muhammad ; Shamim, Komal.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:77:y:2024:i:c:s0969698923003727.

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17. Customer inspiration in retailing: The role of perceived novelty and customer loyalty across offline and online channels. (2024). Frasquet, Marta ; Ieva, Marco ; Moll-Descals, Alejandro.
    In: Journal of Retailing and Consumer Services.
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18. From traditional to transformed: Examining the pre- and post-COVID consumers€™ shopping mall experiences. (2024). Fazal, Syed Muhammad ; Osorio, Mara Lucila ; Mortimer, Gary.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:76:y:2024:i:c:s096969892300334x.

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19. Identifying the motivating factors to promote socially responsible consumption under circular economy: A perspective from norm activation theory. (2024). Zhang, Qingyu ; Anwar, Muhammad Azfar ; Bhatia, Meena ; Asmi, Fahad ; Sajjad, Aqsa.
    In: Journal of Retailing and Consumer Services.
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20. Consumer perceived risk of using autonomous retail technology. (2024). Sohn, Stefanie.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:171:y:2024:i:c:s0148296323007488.

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21. Exploring enablers and inhibitors of AI‐enabled drones for manufacturing process audits: A mixed‐method approach. (2024). Pereira, Vijay ; Chavan, Meena ; Chirico, Francesco ; Shankar, Amit ; Behl, Abhishek.
    In: Business Strategy and the Environment.
    RePEc:bla:bstrat:v:33:y:2024:i:5:p:3749-3768.

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22. Unleashing the digital building bricks. (2023). Wulfert, Tobias ; Woroch, Robert ; Muschkiet, Michel ; Banh, Leonardo ; Strobel, Gero.
    In: Electronic Markets.
    RePEc:spr:elmark:v:33:y:2023:i:1:d:10.1007_s12525-023-00666-z.

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23. How smart technology empowers consumers in smart retail stores? The perspective of technology readiness and situational factors. (2023). Chang, Yu-Wei ; Chen, Jiahe.
    In: Electronic Markets.
    RePEc:spr:elmark:v:33:y:2023:i:1:d:10.1007_s12525-023-00635-6.

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24. Are users willing to embrace ChatGPT? Exploring the factors on the acceptance of chatbots from the perspective of AIDUA framework. (2023). Huo, Yudi ; Ma, Xiaoyue.
    In: Technology in Society.
    RePEc:eee:teinso:v:75:y:2023:i:c:s0160791x23001677.

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25. Measuring customer aggression: Scale development and validation. (2023). Wang, Shasha ; Osorio, Mara Lucila ; Mortimer, Gary.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000954.

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26. Understanding consumers’ resistance to pay with cryptocurrency in the sharing economy: A hybrid SEM-fsQCA approach. (2023). Loh, Xiu-Ming ; Lee, Voon-Hsien ; Cham, Tat-Huei ; Leong, Lai-Ying ; Hew, Jun-Jie ; Aw, Eugene Cheng-Xi ; Tang, Yun-Chia.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:159:y:2023:i:c:s014829632300084x.

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27. WeChat mobile-payment-based smart retail customer experience: an integrated framework. (2022). Sun, Yinglu ; Xue, Wei ; Bandyopadhyay, Subir ; Cheng, Dong.
    In: Information Technology and Management.
    RePEc:spr:infotm:v:23:y:2022:i:2:d:10.1007_s10799-021-00346-4.

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28. How does a data strategy enable customer value? The case of FinTechs and traditional banks under the open finance framework. (2022). Figini, Nicolas ; Fedeli, Lorenzo ; Grassi, Laura.
    In: Financial Innovation.
    RePEc:spr:fininn:v:8:y:2022:i:1:d:10.1186_s40854-022-00378-x.

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29. An Approach to Assessing Shopper Acceptance of Beacon Triggered Promotions in Smart Retail. (2022). Urevi, Nataa ; Radenkovi, Milo ; Despotovi-Zraki, Marijana ; Bara, Duan ; Labus, Aleksandra.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:6:p:3256-:d:768236.

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30. Impact of barriers of value co-creation on consumers innovation resistance behavior: Investigating the moderation role of the DART model. (2022). Pereira, Vijay ; Anshu, Kumari ; Laker, Benjamin ; Shankar, Amit ; Behl, Abhishek.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:184:y:2022:i:c:s0040162522005546.

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31. Inclusive or exclusive? Investigating how retail technology can reduce old consumers€™ barriers to shopping. (2022). Boardman, Rosy ; Viassone, Milena ; Pantano, Eleonora ; Dennis, Charles.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001679.

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32. The impact of service robots in retail: Exploring the effect of novelty priming on consumer behavior. (2022). Dong, Yuanyuan ; Wang, Yawei ; Zhou, Shoujiang ; Kang, QI ; Liu, Junqi.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922000959.

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33. Technology readiness and technology paradox of unmanned convenience store users. (2022). Zhang, Yining ; Park, Hyun Jung.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:65:y:2022:i:c:s0969698921000898.

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34. Effects of characteristics of in-store retail technology on customer citizenship behavior. (2022). Gong, Taeshik ; Lee, Kangcheol ; Wang, Chen-Ya.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:65:y:2022:i:c:s0969698921000540.

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35. Privacy concerns and justice perceptions with the disclosure of biometric versus behavioral data for personalized pricing tell me who you are, I’ll tell you how much you pay. Consumers’ fairness and privacy perceptions with personalized pricing. (2022). Shukla, Yupal ; Vannucci, Virginia ; Aiello, Gaetano ; Pizzi, Gabriele.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:148:y:2022:i:c:p:420-432.

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36. Consumer’s response to conditional promotions in retailing: An empirical inquiry. (2022). Pereira, Vijay ; Dewani, Prem ; Nigam, Achint ; Behl, Abhishek.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:144:y:2022:i:c:p:751-763.

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37. Business model innovation driven by the internet of things technology, in internet service providers’ business context. (2021). Hanafizadeh, Payam ; Hatami, Parastou ; Analoui, Morteza ; Albadvi, Amir.
    In: Information Systems and e-Business Management.
    RePEc:spr:infsem:v:19:y:2021:i:4:d:10.1007_s10257-021-00537-0.

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38. Revitalization of Offline Fashion Stores: Exploring Strategies to Improve the Smart Retailing Experience by Applying Mobile Technology. (2021). Kim, Yunjeong.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:6:p:3434-:d:520615.

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39. Omni-Channel Intensity and Shopping Value as Key Drivers of Customer Satisfaction and Loyalty. (2021). Fayos, Teresa ; Cotarelo, Mitxel ; Calderon, Haydee ; Molla, Alejandro.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:11:p:5961-:d:561821.

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40. Factors Affecting the Adoption of Photovoltaic Systems in Rural Areas of Poland. (2021). Kijek, Tomasz ; Angowski, Marek ; Lipowski, Marcin ; Bondos, Ilona.
    In: Energies.
    RePEc:gam:jeners:v:14:y:2021:i:17:p:5272-:d:621754.

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41. Pursuit of loyalty in service recovery: The roles of brand equity and cognitive reappraisal as moderators. (2021). Rokonuzzaman, MD ; Harun, Ahasan.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921001673.

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42. To err is human: Tolerate humans instead of machines in service failure. (2021). Fan, Xiucheng ; Mohanty, Smaraki ; Chen, Nuoya ; Jiao, Jinfeng.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:59:y:2021:i:c:s0969698920313710.

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43. Self-service technology in supermarkets €“ Do frontline staff still matter?. (2021). Kingshott, Russel ; Sharma, Piyush ; Ueno, Akiko.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:59:y:2021:i:c:s0969698920313643.

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44. What motivates customers to shop in smart shops? The impacts of smart technology and technology readiness. (2021). Chang, Yu-Wei ; Chen, Jiahe.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:58:y:2021:i:c:s0969698920313333.

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45. Pioneering Strategies in Retail Settings: An Empirical Study of Successful Practices. (2020). Marco, Savastano.
    In: Management & Marketing.
    RePEc:vrs:manmar:v:15:y:2020:i:4:p:643-663:n:6.

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46. Mapping gender and marital roles on customer delight by value perception for mobile technology in India. (2020). Guha, Sanjay ; Dubey, Prince ; Bajpai, Naval ; Kulshreshtha, Kushagra.
    In: Technology in Society.
    RePEc:eee:teinso:v:62:y:2020:i:c:s0160791x18303208.

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47. Analysis of the adoption of customer facing InStore technologies in retail SMEs. (2020). Navo-Marco, Julio ; Lorente-Martnez, Javier ; Rodrigo-Moya, Beatriz.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:57:y:2020:i:c:s0969698920300643.

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48. Shopping intention at AI-powered automated retail stores (AIPARS). (2020). Dwivedi, Yogesh K ; Pillai, Rajasshrie ; Sivathanu, Brijesh.
    In: Journal of Retailing and Consumer Services.
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49. Privacy threats with retail technologies: A consumer perspective. (2020). Pizzi, Gabriele ; Scarpi, Daniele.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:56:y:2020:i:c:s0969698919314614.

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50. Revisiting customer analytics capability for data-driven retailing. (2020). Hossain, Md Afnan ; Yanamandram, Venkata ; Akter, Shahriar.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:56:y:2020:i:c:s0969698919314523.

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