create a website

Measuring and managing service productivity: a meta-analysis. (2024). Hofmeister, Johannes ; Hogreve, Jens ; Kanbach, Dominik K.
In: Review of Managerial Science.
RePEc:spr:rvmgts:v:18:y:2024:i:3:d:10.1007_s11846-023-00620-5.

Full description at Econpapers || Download paper

Cited: 0

Citations received by this document

Cites: 122

References cited by this document

Cocites: 63

Documents which have cited the same bibliography

Coauthors: 0

Authors who have wrote about the same topic

Citations

Citations received by this document

    This document has not been cited yet.

References

References cited by this document

  1. Abbu HR, Gopalakrishna P (2019) Synergistic effects of market orientation implementation and internalization on firm performance: direct marketing service provider industry. J Bus Res 125:851–863. https://doi.org/10.1016/j.jbusres.2019.06.004 .
    Paper not yet in RePEc: Add citation now
  2. Abdul Rahman NA, Melewar TC, Sharif AM (2014) The establishment of industrial branding through dyadic logistics partnership success (LPS): the case of the Malaysian automotive and logistics industry. Ind Mark Manag 43:67–76. https://doi.org/10.1016/j.indmarman.2013.09.003 .
    Paper not yet in RePEc: Add citation now
  3. Anderson EW, Fornell C, Rust RT (1997) Customer satisfaction, productivity, and profitability: differences between goods and services. Mark Sci 16:129–145. https://doi.org/10.1287/mksc.16.2.129 .
    Paper not yet in RePEc: Add citation now
  4. Andreassen TW, van Oest RD, Lervik-Olsen L (2018) Customer inconvenience and price compensation. J Serv Res 21:173–183. https://doi.org/10.1177/1094670517738370 .
    Paper not yet in RePEc: Add citation now
  5. Aspara J, Klein JF, Luo X, Tikkanen H (2018) The dilemma of service productivity and service innovation. J Serv Res 21:249–262. https://doi.org/10.1177/1094670517738368 .
    Paper not yet in RePEc: Add citation now
  6. Auh S, Menguc B, Spyropoulou S, Wang F (2016) Service employee burnout and engagement: the moderating role of power distance orientation. J Acad Mark Sci 44:726–745. https://doi.org/10.1007/s11747-015-0463-4 .

  7. Babić Rosario A, Sotgiu F, de Valck K, Bijmolt THA (2016) The effect of electronic word of mouth on sales: a meta-analytic review of platform, product, and metric factors. J Mark Res 53:297–318. https://doi.org/10.1509/jmr.14.0380 .
    Paper not yet in RePEc: Add citation now
  8. Baumol WJ, Bowen WG (1966) Performing arts: the economic dilemma. Twentieth Century Fund, New York.
    Paper not yet in RePEc: Add citation now
  9. Belanche D, Casaló LV, Flavián C, Schepers J (2020) Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success. J Serv Manag 31:267–289. https://doi.org/10.1108/JOSM-05-2019-0156 .
    Paper not yet in RePEc: Add citation now
  10. Bitner MJ, Ostrom AL, Morgan FN (2008) Service blueprinting: a practical technique for service innovation. Calif Manag Rev 50:66–94. https://doi.org/10.2307/41166446 .
    Paper not yet in RePEc: Add citation now
  11. Blanco-Oliver A, Irimia-Diéguez A (2021) Impact of outreach on financial performance of microfinance institutions: a moderated mediation model of productivity, loan portfolio quality, and profit status. Rev Manag Sci 15:633–668. https://doi.org/10.1007/s11846-019-00353-4 .
    Paper not yet in RePEc: Add citation now
  12. Bouncken RB, Kraus S, Roig-Tierno N (2021) Knowledge- and innovation-based business models for future growth: digitalized business models and portfolio considerations. Rev Manag Sci 15:1–14. https://doi.org/10.1007/s11846-019-00366-z .

  13. Brady MK, Cronin JJ Jr (2001) Customer orientation: effects on customer service perceptions and outcome behaviors. J Serv Res 3:241. https://doi.org/10.1177/109467050133005 .
    Paper not yet in RePEc: Add citation now
  14. Brynjolfsson E (1993) The productivity paradox of information technology. Commun ACM 36:66–77. https://doi.org/10.1145/163298.163309 .
    Paper not yet in RePEc: Add citation now
  15. Brynjolfsson E, Collis A, Diewert WE, Eggers F, Fox KJ (2019) GDP-B: Accounting for the value of new and free goods in the digital economy. https://www.nber.org/system/files/working_papers/w25695/w25695.pdf . Accessed 30 Jan 2023.
    Paper not yet in RePEc: Add citation now
  16. Calabuig F, Núñez-Pomar J, Prado-Gascó V, Añó V (2014) Effect of price increases on future intentions of sport consumers. J Bus Res 67:729–733. https://doi.org/10.1016/j.jbusres.2013.11.035 .
    Paper not yet in RePEc: Add citation now
  17. Carbonell P, Rodríguez Escudero AI (2015) The negative effect of team’s prior experience and technological turbulence on new service development projects with customer involvement. Eur J Mark 49:278–301. https://doi.org/10.1108/EJM-08-2013-0438 .
    Paper not yet in RePEc: Add citation now
  18. Carbonell P, Rodríguez-Escudero A-I (2014) Antecedents and consequences of using information from customers involved in new service development. J Bus Ind Mark 29:112–122. https://doi.org/10.1108/JBIM-04-2012-0071 .
    Paper not yet in RePEc: Add citation now
  19. Carbonell P, Rodríguez-Escudero AI, Pujari D (2009) Customer involvement in new service development: an examination of antecedents and outcomes. J Prod Innov Manag 26:536–550. https://doi.org/10.1111/j.1540-5885.2009.00679.x .
    Paper not yet in RePEc: Add citation now
  20. Carlborg P, Kindström D, Kowalkowski C (2013) A lean approach for service productivity improvements: synergy or oxymoron? Manag Serv Qual 23:291–304. https://doi.org/10.1108/MSQ-04-2013-0052 .
    Paper not yet in RePEc: Add citation now
  21. Chan K, Lam W (2011) The trade-off of servicing empowerment on employees’ service performance: examining the underlying motivation and workload mechanisms. J Acad Mark Sci 39:609–628. https://doi.org/10.1007/s11747-011-0250-9 .
    Paper not yet in RePEc: Add citation now
  22. Chan KW, Wan EW (2012) How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism. J Mark 76:119–137. https://doi.org/10.1509/jm.10.0202 .
    Paper not yet in RePEc: Add citation now
  23. Chase RB (1978) Where does the customer fit in a service operation? Harv Bus Rev 56:137–142.
    Paper not yet in RePEc: Add citation now
  24. Cheng CC, Krumwiede D (2012) The role of service innovation in the market orientation—new service performance linkage. Technovation 32:487–497. https://doi.org/10.1016/j.technovation.2012.03.006 .
    Paper not yet in RePEc: Add citation now
  25. Collier JE, Barnes DC (2015) Self-service delight: exploring the hedonic aspects of self-service. J Bus Res 68:986–993. https://doi.org/10.1016/j.jbusres.2014.09.036 .

  26. De Jong A, De Ruyter K, Lemmink J (2003) The adoption of information technology by self-managing service teams. J Serv Res 6:162–179. https://doi.org/10.1177/1094670503257046 .
    Paper not yet in RePEc: Add citation now
  27. Doucet L, Shao B, Wang L, Oldham GR (2016) I know how you feel, but it does not always help. J Serv Manag 27:320–338. https://doi.org/10.1108/JOSM-11-2014-0307 .
    Paper not yet in RePEc: Add citation now
  28. Endres H, Huesig S, Pesch R (2022) Digital innovation management for entrepreneurial ecosystems: services and functionalities as drivers of innovation management software adoption. Rev Manag Sci 16:135–156. https://doi.org/10.1007/s11846-021-00441-4 .

  29. Finn A (2012) Customer delight: distinct construct or zone of nonlinear response to customer satisfaction? J Serv Res 15:99–110. https://doi.org/10.1177/1094670511425698 .
    Paper not yet in RePEc: Add citation now
  30. Fodness D, Murray B (2007) Passengers’ expectations of airport service quality. J Serv Mark 21:492–506. https://doi.org/10.1108/08876040710824852 .
    Paper not yet in RePEc: Add citation now
  31. Gelbrich K, Roschk H (2011) A meta-analysis of organizational complaint handling and customer responses. J Serv Res 14:24–43. https://doi.org/10.1177/1094670510387914 .
    Paper not yet in RePEc: Add citation now
  32. Gibson CB, Birkinshaw J (2004) The antecedents, consequences, and mediating role of organizational ambidexterity. AMJ 47:209–226. https://doi.org/10.5465/20159573 .
    Paper not yet in RePEc: Add citation now
  33. Grace D, O’Cass A (2004) Examining service experiences and post-consumption evaluations. J Serv Mark 18:450–461. https://doi.org/10.1108/08876040410557230 .
    Paper not yet in RePEc: Add citation now
  34. Grönroos C (1984) A service quality model and its marketing implications. Eur J Mark 18:36–44. https://doi.org/10.1108/EUM0000000004784 .
    Paper not yet in RePEc: Add citation now
  35. Grönroos C, Ojasalo K (2004) Service productivity: towards a conceptualization of the transformation of inputs into economic results in services. J Bus Res 57:414. https://doi.org/10.1016/S0148-2963(02)00275-8 .

  36. Habel J, Alavi S, Schmitz C, Schneider J-V, Wieseke J (2016) When do customers get what they expect? Understanding the ambivalent effects of customers’ service expectations on satisfaction. J Serv Res 19:361–379. https://doi.org/10.1177/1094670516662350 .
    Paper not yet in RePEc: Add citation now
  37. Hammerschmidt M, Falk T, Staat M (2012) Measuring and improving the performance of health service networks. J Serv Res 15:343–357. https://doi.org/10.1177/1094670512436804 .
    Paper not yet in RePEc: Add citation now
  38. Hansen H, Samuelsen BM, Silseth PR (2008) Customer perceived value in B-t-B service relationships: investigating the importance of corporate reputation. Ind Mark Manag 37:206–217. https://doi.org/10.1016/j.indmarman.2006.09.001 .
    Paper not yet in RePEc: Add citation now
  39. Harkonen J, Haapasalo H, Hanninen K (2015) Productisation: a review and research agenda. Int J Prod Econ 164:65–82. https://doi.org/10.1016/j.ijpe.2015.02.024 .

  40. Harkonen J, Tolonen A, Haapasalo H (2017) Service productisation: systematising and defining an offering. J Serv Manag 28:936–971. https://doi.org/10.1108/JOSM-09-2016-0263 .
    Paper not yet in RePEc: Add citation now
  41. Hedges LV, Olkin I (2014) Statistical methods for meta-analysis. Academic Press, Cambridge.
    Paper not yet in RePEc: Add citation now
  42. Heirati N, O’Cass A, Schoefer K, Siahtiri V (2016) Do professional service firms benefit from customer and supplier collaborations in competitive, turbulent environments? Ind Mark Manag 55:50–58. https://doi.org/10.1016/j.indmarman.2016.02.011 .
    Paper not yet in RePEc: Add citation now
  43. Herington C, Weaven S (2009) E-retailing by banks: e-service quality and its importance to customer satisfaction. Eur J Mark 43:1220–1231. https://doi.org/10.1108/03090560910976456 .
    Paper not yet in RePEc: Add citation now
  44. Hofmeister J, Schneider MHG, Kanbach DK, Kraus S (2022) Combining strategies for high service productivity with successful service innovation. Serv Ind J 42:948–971. https://doi.org/10.1080/02642069.2022.2098952 .

  45. Hogreve J, Iseke A, Derfuss K, Eller T (2017) The service-profit chain: a meta-analytic test of a comprehensive theoretical framework. J Mark 81:41–61. https://doi.org/10.1509/jm.15.0395 .
    Paper not yet in RePEc: Add citation now
  46. Huang M-H, Rust RT (2021) Engaged to a robot? The role of AI in service. J Serv Res 24:30–41. https://doi.org/10.1177/1094670520902266 .
    Paper not yet in RePEc: Add citation now
  47. Janeschek S, Hottum P, Kicherer F, Bienzeisler B (2013) The dynamics of service productivity and value creation: a service life cycle perspective. Serv Ind J 33:366–377. https://doi.org/10.1080/02642069.2013.747518 .

  48. Jung JH, Yoo JJ, Arnold TJ (2021) The influence of a retail store manager in developing frontline employee brand relationship, service performance and customer loyalty. J Bus Res 122:362–372. https://doi.org/10.1016/j.jbusres.2020.09.010 .

  49. Kaplan RS, Norton DP (1992) The balanced scorecard: measures that drive performance. Harv Bus Rev 70:71–79.
    Paper not yet in RePEc: Add citation now
  50. Konstantopoulos S (2011) Fixed effects and variance components estimation in three-level meta-analysis. Res Synth Methods 2:61–76. https://doi.org/10.1002/jrsm.35 .
    Paper not yet in RePEc: Add citation now
  51. Korherr P, Kanbach D (2021) Human-related capabilities in big data analytics: a taxonomy of human factors with impact on firm performance. Rev Manag Sci 182:113. https://doi.org/10.1007/s11846-021-00506-4 .
    Paper not yet in RePEc: Add citation now
  52. Kraus S, Breier M, Lim WM, Dabić M, Kumar S, Kanbach D, Mukherjee D, Corvello V, Piñeiro-Chousa J, Liguori E, Palacios-Marqués D, Schiavone F, Ferraris A, Fernandes C, Ferreira JJ (2022) Literature reviews as independent studies: guidelines for academic practice. Rev Manag Sci 16:2577–2595. https://doi.org/10.1007/s11846-022-00588-8 .

  53. Kraus S, Roig-Tierno N, Bouncken RB (2019) Digital innovation and venturing: an introduction into the digitalization of entrepreneurship. Rev Manag Sci 13:519–528. https://doi.org/10.1007/s11846-019-00333-8 .

  54. Lechermeier J, Fassnacht M, Wagner T (2020) Testing the influence of real-time performance feedback on employees in digital services. J Serv Manag 31:345–371. https://doi.org/10.1108/JOSM-10-2018-0341 .
    Paper not yet in RePEc: Add citation now
  55. Lechner AT, Mathmann F (2020) Bringing service interactions into focus: prevention- versus promotion-focused customers’ sensitivity to employee display authenticity. J Serv Res 30:109467052090441. https://doi.org/10.1177/1094670520904417 .
    Paper not yet in RePEc: Add citation now
  56. Lechner AT, Mathmann F, Paul M (2020) Frontline employees’ display of fake smiles and angry faces: when and why they influence service performance. J Serv Res 66:109467052097514. https://doi.org/10.1177/1094670520975148 .
    Paper not yet in RePEc: Add citation now
  57. Levitt T (1972) Production-line approach to service. Harv Bus Rev 50:41–52.
    Paper not yet in RePEc: Add citation now
  58. Levitt T (1976) The industrialization of service. Harv Bus Rev 54:63–74.
    Paper not yet in RePEc: Add citation now
  59. Lievens A, Moenaert RK (2000) Communication flows during financial service innovation. Eur J Mark 34:1078. https://doi.org/10.1108/03090560010342485 .
    Paper not yet in RePEc: Add citation now
  60. Lovelock CH, Wirtz J (2022) Services marketing: people, technology, strategy. World Scientific, New Jersey.
    Paper not yet in RePEc: Add citation now
  61. Luu TT (2020) Linking authentic leadership to salespeople’s service performance: the roles of job crafting and human resource flexibility. Ind Mark Manag 84:89–104. https://doi.org/10.1016/j.indmarman.2019.06.002 .
    Paper not yet in RePEc: Add citation now
  62. Marinova D, de Ruyter K, Huang M-H, Meuter ML, Challagalla G (2017) Getting smart: learning from technology-empowered frontline interactions. J Serv Res 20:29–42. https://doi.org/10.1177/1094670516679273 .
    Paper not yet in RePEc: Add citation now
  63. Mas-Tur A, Kraus S, Brandtner M, Ewert R, Kürsten W (2020) Advances in management research: a bibliometric overview of the Review of Managerial Science. Rev Manag Sci 14(5):933–958. https://doi.org/10.1007/s11846-020-00406-z .

  64. Mathwick C, Malhotra N, Rigdon E (2001) Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment. J Retail 77:39. https://doi.org/10.1016/S0022-4359(00)00045-2 .
    Paper not yet in RePEc: Add citation now
  65. Medler-Liraz H (2020) Customer incivility, rapport and tipping: the moderating role of agreeableness. JSM ahead-of-print:629. https://doi.org/10.1108/JSM-06-2019-0220 .
    Paper not yet in RePEc: Add citation now
  66. Melton HL, Hartline MD (2013) Employee collaboration, learning orientation, and new service development performance. J Serv Res 16:67–81. https://doi.org/10.1177/1094670512462139 .
    Paper not yet in RePEc: Add citation now
  67. Menguc B, Auh S, Katsikeas CS, Jung YS (2016) When does (mis)fit in customer orientation matter for frontline employees’ job satisfaction and performance? J Mark 80:65–83. https://doi.org/10.1509/jm.15.0327 .
    Paper not yet in RePEc: Add citation now
  68. Menguc B, Auh S, Wang F (2020) Customer participation variation and its impact on customer service performance: underlying process and boundary conditions. J Serv Res 23:299–320. https://doi.org/10.1177/1094670519899161 .
    Paper not yet in RePEc: Add citation now
  69. Menguc B, Auh S, Yeniaras V, Katsikeas C (2017) The role of climate: implications for service employee engagement and customer service performance. J Acad Mark Sci 45:428–451. https://doi.org/10.1007/s11747-017-0526-9 .

  70. Min H, Min H, Joo S (2009) A data envelopment analysis on assessing the competitiveness of Korean hotels. Serv Ind J 29:367–385. https://doi.org/10.1080/02642060701849865 .
    Paper not yet in RePEc: Add citation now
  71. Mittal V, Anderson EW, Sayrak A, Tadikamalla P (2005) Dual emphasis and the long-term financial impact of customer satisfaction. Mark Sci 24:544–555. https://doi.org/10.1287/mksc.1050.0142 .
    Paper not yet in RePEc: Add citation now
  72. Moeyaert M, Ugille M, Natasha Beretvas S, Ferron J, Bunuan R, van den Noortgate W (2017) Methods for dealing with multiple outcomes in meta-analysis : a comparison between averaging effect sizes, robust variance estimation and multilevel meta-analysis. Int J Soc Res Methodol 20:559–572. https://doi.org/10.1080/13645579.2016.1252189 .
    Paper not yet in RePEc: Add citation now
  73. Nakata C, Hwang J (2020) Design thinking for innovation: composition, consequence, and contingency. J Bus Res 118:117–128. https://doi.org/10.1016/j.jbusres.2020.06.038 .

  74. OECD (2021) Growth in GDP per capita, productivity and ULC. https://stats.oecd.org/Index.aspx?DataSetCode=PDB_GR# .
    Paper not yet in RePEc: Add citation now
  75. Olsen LL, Witell L, Gustafsson A (2014) Turning customer satisfaction measurements into action. J Serv Manag 25:556–571. https://doi.org/10.1108/JOSM-01-2014-0025 .
    Paper not yet in RePEc: Add citation now
  76. Panayides PM (2007) The impact of organizational learning on relationship orientation, logistics service effectiveness and performance. Ind Mark Manag 36:68–80. https://doi.org/10.1016/j.indmarman.2005.07.001 .
    Paper not yet in RePEc: Add citation now
  77. Parasuraman A (2002) Service quality and productivity: a synergistic perspective. Manag Serv Qual 12:6–9. https://doi.org/10.1108/096045202104 .
    Paper not yet in RePEc: Add citation now
  78. Parasuraman A, Berry L, Zeithaml V (1991) Refinement and reassessment of the SERVQUAL scale. J Retail 67:420–450.
    Paper not yet in RePEc: Add citation now
  79. Patrício L, Fisk RP, Falcão e Cunha J, Constantine L (2011) Multilevel service design: from customer value constellation to service experience blueprinting. J Serv Res 14:180–200. https://doi.org/10.1177/1094670511401901 .
    Paper not yet in RePEc: Add citation now
  80. Prentice C, King BEM (2013) Impacts of personality, emotional intelligence and adaptiveness on service performance of casino hosts: a hierarchical approach. J Bus Res 66:1637–1643. https://doi.org/10.1016/j.jbusres.2012.12.009 .

  81. Qi JM, Wang S, Koerber MA (2020) When do frontline service employees feel more grateful? Eur J Mark 54:2107–2137. https://doi.org/10.1108/EJM-06-2019-0496 .
    Paper not yet in RePEc: Add citation now
  82. Raisch S, Birkinshaw J (2008) Organizational ambidexterity: antecedents, outcomes, and moderators. J Manag 34:375–409. https://doi.org/10.1177/0149206308316058 .
    Paper not yet in RePEc: Add citation now
  83. Rodríguez R, Svensson G, Román S, Wood G (2018) Teleological sales and purchase approaches in complex business relationships—customers’ expectations before and perceptions after purchase. J Bus Ind Mark 33:523–538. https://doi.org/10.1108/JBIM-11-2016-0262 .
    Paper not yet in RePEc: Add citation now
  84. Rosenbaum MS, Massiah CA (2007) When customers receive support from other customers. J Serv Res 9:257–270. https://doi.org/10.1177/1094670506295851 .
    Paper not yet in RePEc: Add citation now
  85. Rust RT, Huang M-H (2012) Optimizing service productivity. J Mark 76:47–66. https://doi.org/10.1509/jm.10.0441 .
    Paper not yet in RePEc: Add citation now
  86. Rust RT, Moorman C, Dickson PR (2002) Getting return on quality: revenue expansion, cost reduction, or both? J Mark 66:7–24. https://doi.org/10.1509/jmkg.66.4.7.18515 .
    Paper not yet in RePEc: Add citation now
  87. Rust RT, Zahorik AJ, Keiningham TL (1995) Return on Quality (ROQ): making service quality financially accountable. J Mark 59:58–70. https://doi.org/10.1177/002224299505900205 .
    Paper not yet in RePEc: Add citation now
  88. Salmony FU, Kanbach DK (2022) Personality trait differences across types of entrepreneurs: a systematic literature review. Rev Manag Sci 16:713–749. https://doi.org/10.1007/s11846-021-00466-9 .

  89. Santos-Vijande M, López-Sánchez J, Rudd J (2016) Frontline employees’ collaboration in industrial service innovation: routes of co-creation’s effects on new service performance. J Acad Mark Sci 44:350–375. https://doi.org/10.1007/s11747-015-0447-4 .

  90. Schepers J, De Jong A, De Ruyter K, Wetzels M (2011) Fields of gold. J Serv Res 14:372–389. https://doi.org/10.1177/1094670511412354 .
    Paper not yet in RePEc: Add citation now
  91. Schepers JJL, Nijssen EJ, van der Heijden GAH (2016) Innovation in the frontline: exploring the relationship between role conflict, ideas for improvement, and employee service performance. Int J Res Mark 33:797–817. https://doi.org/10.1016/j.ijresmar.2016.01.004 .

  92. Schepers JJL, van der Borgh M (2020) A meta-analysis of frontline employees’ role behavior and the moderating effects of national culture. J Serv Res 23:255–280. https://doi.org/10.1177/1094670520918669 .
    Paper not yet in RePEc: Add citation now
  93. Schmidt FL, Hunter JE (2015) Methods of meta-analysis: correcting error and bias in research findings. SAGE Publications, London.
    Paper not yet in RePEc: Add citation now
  94. Sekhon H, Yalley AA, Roy SK, Shergill GS (2016) A cross-country study of service productivity. Serv Ind J 36:223–238. https://doi.org/10.1080/02642069.2016.1165671 .

  95. Shaner MB, Beeler L, Noble CH (2016) Do we have to get along to innovate? The influence of multilevel social cohesion on new product and new service development. J Prod Innov Manag 33:148–165. https://doi.org/10.1111/jpim.12327 .
    Paper not yet in RePEc: Add citation now
  96. Silver NC, Dunlap WP (1987) Averaging correlation coefficients: should Fisher’s z transformation be used? J Appl Psychol 72:146–148. https://doi.org/10.1037/0021-9010.72.1.146 .
    Paper not yet in RePEc: Add citation now
  97. Snyder H (2019) Literature review as a research methodology: an overview and guidelines. J Bus Res 104:333–339. https://doi.org/10.1016/j.jbusres.2019.07.039 .

  98. Sok P, Sok KM, Danaher TS, Danaher PJ (2018) The complementarity of frontline service employee creativity and attention to detail in service delivery. J Serv Res 21:365–378. https://doi.org/10.1177/1094670517746778 .
    Paper not yet in RePEc: Add citation now
  99. Song Y, Escobar O, Arzubiaga U, de Massis A (2022) The digital transformation of a traditional market into an entrepreneurial ecosystem. Rev Manag Sci 16:65–88. https://doi.org/10.1007/s11846-020-00438-5 .
    Paper not yet in RePEc: Add citation now
  100. Stauss B (2016) Retrospective: “culture shocks” in inter-cultural service encounters? J Serv Mark 30:377–383. https://doi.org/10.1108/JSM-04-2016-0153 .
    Paper not yet in RePEc: Add citation now
  101. Strydom G, Ewing MT, Heggen C (2020) Time lags, non-linearity and asymmetric effects in an extended service-profit chain. Eur J Mark 54:2343–2363. https://doi.org/10.1108/EJM-12-2019-0906 .
    Paper not yet in RePEc: Add citation now
  102. Suhartanto D, Dean D, Nansuri R, Triyuni NN (2018) The link between tourism involvement and service performance: evidence from frontline retail employees. J Bus Res 83:130–137. https://doi.org/10.1016/j.jbusres.2017.10.039 .

  103. Teece DJ (2006) Reflections on “Profiting from Innovation.” Res Policy 35:1131–1146. https://doi.org/10.1016/j.respol.2006.09.009 .
    Paper not yet in RePEc: Add citation now
  104. Theoharakis V, Sajtos L, Hooley G (2009) The strategic role of relational capabilities in the business-to-business service profit chain. Ind Mark Manag 38:914–924. https://doi.org/10.1016/j.indmarman.2009.04.006 .
    Paper not yet in RePEc: Add citation now
  105. Thompson GM, Kwortnik Jr, Robert J (2008) Pooling restaurant reservations to increase service efficiency. J Serv Res 10:335–346. https://doi.org/10.1177/1094670508314267 .
    Paper not yet in RePEc: Add citation now
  106. Tully SM, Winer RS (2014) The role of the beneficiary in willingness to pay for socially responsible products: a meta-analysis. J Retail 90:255–274. https://doi.org/10.1016/j.jretai.2014.03.004 .
    Paper not yet in RePEc: Add citation now
  107. van Birgelen M, de Ruyter K, de Jong A, Wetzels M (2002) Customer evaluations of after-sales service contact modes: an empirical analysis of national culture’s consequences. Int J Res Mark 19:43–64. https://doi.org/10.1016/S0167-8116(02)00047-2 .
    Paper not yet in RePEc: Add citation now
  108. Vargo SL, Lusch RF (2017) Service-dominant logic 2025. Int J Res Mark 34:46–67. https://doi.org/10.1016/j.ijresmar.2016.11.001 .

  109. Victorino L, Verma R, Bonner BL, Wardell DG (2012) Can customers detect script usage in service encounters? An experimental video analysis. J Serv Res 15:390–400. https://doi.org/10.1177/1094670512446062 .
    Paper not yet in RePEc: Add citation now
  110. Viechtbauer W (2010) Conducting meta-analyses in R with the metafor package. J Stat Softw 36:1–48. https://doi.org/10.18637/jss.v036.i03 .

  111. Voss C, Perks H, Sousa R, Witell L, Wünderlich NV (2016) Reflections on context in service research. J Serv Manag 27:30–36. https://doi.org/10.1108/JOSM-04-2015-0115 .
    Paper not yet in RePEc: Add citation now
  112. Wan E, Chan K, Chen R (2016) Hurting or helping? The effect of service agents’ workplace ostracism on customer service perceptions. J Acad Mark Sci 44:746–769. https://doi.org/10.1007/s11747-015-0466-1 .

  113. Wang M-C, Chen J-S (2022) Driving coopetition strategy to service innovation: the moderating role of coopetition recognition. Rev Manag Sci 16:1471–1501. https://doi.org/10.1007/s11846-021-00488-3 .

  114. Wiertz C, de Ruyter K, Keen C, Streukens S (2004) Cooperating for service excellence in multichannel service systems: an empirical assessment. J Bus Res 57:424. https://doi.org/10.1016/S0148-2963(02)00276-X .

  115. Wilson A, Frimpong J (2004) A reconceptualisation of the satisfaction-service performance thesis. J Serv Mark 18:471–481. https://doi.org/10.1108/08876040410557258 .
    Paper not yet in RePEc: Add citation now
  116. Wirtz J, Heracleous L, Pangarkar N (2008) Managing human resources for service excellence and cost effectiveness at Singapore Airlines. Manag Serv Qual 18:4–19. https://doi.org/10.1108/09604520810842812 .
    Paper not yet in RePEc: Add citation now
  117. Wirtz J, Patterson PG, Kunz WH, Gruber T, Lu VN, Paluch S, Martins A (2018) Brave new world: service robots in the frontline. JOSM 29:907–931. https://doi.org/10.1108/JOSM-04-2018-0119 .
    Paper not yet in RePEc: Add citation now
  118. Wirtz J, Tuzovic S, Ehret M (2015) Global business services. JOSM 26:565–587. https://doi.org/10.1108/JOSM-01-2015-0024 .
    Paper not yet in RePEc: Add citation now
  119. Wirtz J, Zeithaml V (2018) Cost-effective service excellence. J Acad Mark Sci 46:59–80. https://doi.org/10.1007/s11747-017-0560-7 .

  120. Yu T, Patterson PG, de Ruyter K (2013) Achieving service-sales ambidexterity. J Serv Res 16:52–66. https://doi.org/10.1177/1094670512453878 .
    Paper not yet in RePEc: Add citation now
  121. Zablah AR, Franke GR, Brown TJ, Bartholomew DE (2012) How and when does customer orientation influence frontline employee job outcomes? A meta-analytic evaluation. J Mark 76:21–40. https://doi.org/10.1509/jm.10.0231 .
    Paper not yet in RePEc: Add citation now
  122. Zhao Y, Yan L, Keh HT (2018) The effects of employee behaviours on customer participation in the service encounter. Eur J Mark 52:1203–1222. https://doi.org/10.1108/EJM-10-2016-0559 .
    Paper not yet in RePEc: Add citation now

Cocites

Documents in RePEc which have cited the same bibliography

  1. Rule of Law and Its Effects on Economic Growth. (2024). Maroevic, Katarina ; Udovicic, Ana.
    In: Interdisciplinary Description of Complex Systems - scientific journal.
    RePEc:zna:indecs:v:22:y:2024:i:5:p:510-525.

    Full description at Econpapers || Download paper

  2. Innovation and Digital Transformation in the Business Environment: A Case Study on Analyzing the Impact on Organizational Performance in a CAD Company. (2024). Bianca, Pop Alina ; Mihail, Iu Aurel.
    In: Proceedings of the International Conference on Business Excellence.
    RePEc:vrs:poicbe:v:18:y:2024:i:1:p:3059-3068:n:1044.

    Full description at Econpapers || Download paper

  3. Digital economy: towards a conceptual research framework based on bibliometric and in-depth analyses. (2024). Stojcic, Nebojsa ; Nebojsa, Stojcic ; Mario, Spremi ; Marco, Savastano ; Laura, Gobbi.
    In: Management & Marketing.
    RePEc:vrs:manmar:v:19:y:2024:i:2:p:275-306:n:1006.

    Full description at Econpapers || Download paper

  4. Digital platforms and business ecosystems: a multidisciplinary approach for new and sustainable business models. (2024). Lorenzo, Pablo Cabanelas ; Meyer, Natanya ; Martin-Pea, Maria-Luz.
    In: Review of Managerial Science.
    RePEc:spr:rvmgts:v:18:y:2024:i:9:d:10.1007_s11846-024-00772-y.

    Full description at Econpapers || Download paper

  5. Innovation ecosystem for smart product: empirical quantification of its key dimensions in SMEs of 21 European countries. (2024). Bernardi, Paola ; Ricciardi, Francesca ; Khatami, Fahimeh ; Cagno, Enrico ; Vilamova, Arka.
    In: Review of Managerial Science.
    RePEc:spr:rvmgts:v:18:y:2024:i:9:d:10.1007_s11846-024-00763-z.

    Full description at Econpapers || Download paper

  6. Logistics business model evolution: digital platforms and connected and autonomous vehicles as disruptors. (2024). del Pilar, Maria ; Lampon, Jesus F ; Turienzo, Javier ; Blanco, Alicia.
    In: Review of Managerial Science.
    RePEc:spr:rvmgts:v:18:y:2024:i:9:d:10.1007_s11846-023-00679-0.

    Full description at Econpapers || Download paper

  7. Measuring and managing service productivity: a meta-analysis. (2024). Hofmeister, Johannes ; Hogreve, Jens ; Kanbach, Dominik K.
    In: Review of Managerial Science.
    RePEc:spr:rvmgts:v:18:y:2024:i:3:d:10.1007_s11846-023-00620-5.

    Full description at Econpapers || Download paper

  8. How knowledge-based dynamic capabilities relate to firm performance: the mediating role of entrepreneurial orientation. (2024). Hernandez-Linares, Remedios ; Pina, Miguel ; Lopez-Fernandez, Maria Concepcion ; Garcia-Piqueres, Gema ; Rego, Armenio.
    In: Review of Managerial Science.
    RePEc:spr:rvmgts:v:18:y:2024:i:10:d:10.1007_s11846-023-00691-4.

    Full description at Econpapers || Download paper

  9. Effectiveness of digital marketing and its value in new ventures. (2024). Garcia-Agreda, Sergio ; Llopis-Albert, Carlos ; Devece, Carlos ; Tarazona-Montoya, Raul.
    In: International Entrepreneurship and Management Journal.
    RePEc:spr:intemj:v:20:y:2024:i:4:d:10.1007_s11365-024-00959-5.

    Full description at Econpapers || Download paper

  10. Exploring the Nexus Between Internal Branding and Front-line Employees Performance in Indian Public Sector Banks: Serial Mediation Approach. (2024). , Sheena ; Goud, Madhusudhan V.
    In: Vision.
    RePEc:sae:vision:v:28:y:2024:i:5:p:580-591.

    Full description at Econpapers || Download paper

  11. Does board composition matter for innovation? A longitudinal study of the organizational slack–innovation relationship in Nasdaq-100 companies. (2024). Heubeck, Tim ; Meckl, Reinhard.
    In: Journal of Management & Governance.
    RePEc:kap:jmgtgv:v:28:y:2024:i:2:d:10.1007_s10997-023-09687-4.

    Full description at Econpapers || Download paper

  12. A Synthetic Review on Enterprise Digital Transformation: A Bibliometric Analysis. (2024). Shen, Lei ; Chen, Junru.
    In: Sustainability.
    RePEc:gam:jsusta:v:16:y:2024:i:5:p:1836-:d:1344436.

    Full description at Econpapers || Download paper

  13. Global Companies’ Dynamic Response to Business Environment Uncertainty through Digital Transformation: Sustainable Digital Quality–Customer Value–Market Performance Relationships. (2024). Yang, Oh-Suk ; Kim, Chang-Geun.
    In: Sustainability.
    RePEc:gam:jsusta:v:16:y:2024:i:15:p:6541-:d:1446657.

    Full description at Econpapers || Download paper

  14. Organizational Resilience and the Attention-Based View of the Firm—Empirical Evidence from German SMEs. (2024). Kokott, Peter ; Weber, Max M.
    In: Sustainability.
    RePEc:gam:jsusta:v:16:y:2024:i:11:p:4691-:d:1406214.

    Full description at Econpapers || Download paper

  15. Challenging the orthodoxy in international business research: Directions for “new” research areas. (2024). Li, Jiatao ; Vrontis, Demetris ; Delios, Andrew.
    In: Journal of World Business.
    RePEc:eee:worbus:v:59:y:2024:i:4:s1090951624000324.

    Full description at Econpapers || Download paper

  16. Digital divide and environmental pressure: A countermeasure on the embodied carbon emissions in FDI. (2024). Ramsey, Thomas Stephen ; Wang, Lei.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:204:y:2024:i:c:s004016252400194x.

    Full description at Econpapers || Download paper

  17. AI-enabled Green Business Strategy: Path to carbon neutrality via environmental performance and green process innovation. (2024). Cheng, Yue ; Chotia, Varun ; Vishnoi, Sushant Kumar ; Agarwal, Reeti.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:202:y:2024:i:c:s0040162524001112.

    Full description at Econpapers || Download paper

  18. Digital advancement and its effect on business model design: Qualitative-empirical insights. (2024). Reuter, Ute ; Laudien, Sven M ; Sendra, Francisco Javier ; Botella-Carrubi, Dolores.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:200:y:2024:i:c:s0040162523007886.

    Full description at Econpapers || Download paper

  19. Echo ‘Our’ Voice? The influences of team members on the voice behavior of focal employees. (2024). Chen, Ziguang ; Lam, Wing ; Zhao, Jun ; Ni, Jianwei ; An, Jian.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:183:y:2024:i:c:s0148296324003527.

    Full description at Econpapers || Download paper

  20. Critical success factors for linking digital technologies and circular supply chains. (2024). Dwivedi, Ashish ; Ganguly, Anirban ; Paul, Sanjoy Kumar.
    In: Business Strategy and the Environment.
    RePEc:bla:bstrat:v:33:y:2024:i:8:p:8332-8360.

    Full description at Econpapers || Download paper

  21. Technical Founders, Digital Transformation and Corporate Technological Innovation: Empirical Evidence from Listed Companies in China’s STAR Market. (2023). Li, Zhi-Guang ; Wu, Yanrui.
    In: Economics Discussion / Working Papers.
    RePEc:uwa:wpaper:23-03.

    Full description at Econpapers || Download paper

  22. Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models. (2023). Liard, Marine ; Le-Dain, Marie-Anne ; Benhayoun, Lamiae ; Matthews, Judy.
    In: Service Business.
    RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00520-4.

    Full description at Econpapers || Download paper

  23. Digitalization, entrepreneurship and competitiveness: an analysis from 19 European countries. (2023). Galindo-Martin, Miguel-Angel ; Mendez-Picazo, Maria-Teresa ; Castao-Martinez, Maria-Soledad.
    In: Review of Managerial Science.
    RePEc:spr:rvmgts:v:17:y:2023:i:5:d:10.1007_s11846-023-00640-1.

    Full description at Econpapers || Download paper

  24. Convenient = competitive? How Brick-And-Mortar Retailers can cope with Online Competition. (2023). McDowell, William C ; Jha, Subhash ; Sen, Sandipan S ; Babakus, Emin ; Alexandrov, Aliosha.
    In: Review of Managerial Science.
    RePEc:spr:rvmgts:v:17:y:2023:i:5:d:10.1007_s11846-022-00566-0.

    Full description at Econpapers || Download paper

  25. Ambidextrous structures paving the way for disruptive business models: a conceptual framework. (2023). Matzler, Kurt ; Stoiber, Kristina ; Hautz, Julia.
    In: Review of Managerial Science.
    RePEc:spr:rvmgts:v:17:y:2023:i:4:d:10.1007_s11846-022-00589-7.

    Full description at Econpapers || Download paper

  26. It takes two to tango: technological and non-technological factors of Industry 4.0 implementation in manufacturing firms. (2023). Stojcic, Nebojsa ; Dabic, Marina ; Nedelko, Zlatko ; Renar, Rok ; Stoji, Neboja.
    In: Review of Managerial Science.
    RePEc:spr:rvmgts:v:17:y:2023:i:3:d:10.1007_s11846-022-00543-7.

    Full description at Econpapers || Download paper

  27. Financial managers and organizational ambidexterity in the German Mittelstand: the moderating role of strategy involvement. (2023). , Martin ; Derfuss, Klaus ; Weigel, Christine.
    In: Review of Managerial Science.
    RePEc:spr:rvmgts:v:17:y:2023:i:2:d:10.1007_s11846-022-00534-8.

    Full description at Econpapers || Download paper

  28. Towards a comprehensive analytical framework and future research agenda for research on sharing economy business models: thematic analyses approach. (2023). Duan, Carson.
    In: Information Systems and e-Business Management.
    RePEc:spr:infsem:v:21:y:2023:i:4:d:10.1007_s10257-023-00657-9.

    Full description at Econpapers || Download paper

  29. Global Analysis Regarding the Impact of Digital Transformation on Macroeconomic Outcomes. (2023). Tudose, Mihaela ; Avasilci, Silvia ; Georgescu, Amalia.
    In: Sustainability.
    RePEc:gam:jsusta:v:15:y:2023:i:5:p:4583-:d:1087441.

    Full description at Econpapers || Download paper

  30. A State-of-the-Art Review of Sharing Economy Business Models and a Forecast of Future Research Directions for Sustainable Development: A Bibliometric Analysis Approach. (2023). Duan, Carson.
    In: Sustainability.
    RePEc:gam:jsusta:v:15:y:2023:i:5:p:4568-:d:1087149.

    Full description at Econpapers || Download paper

  31. To Align Technological Advancement and Ethical Conduct: An Analysis of the Relationship between Digital Technologies and Sustainable Decision-Making Processes. (2023). Riso, Teresa ; Morrone, Carla.
    In: Sustainability.
    RePEc:gam:jsusta:v:15:y:2023:i:3:p:1911-:d:1040927.

    Full description at Econpapers || Download paper

  32. Barriers and Drivers for Changes in Circular Business Models in a Textile Recycling Sector: Results of Qualitative Empirical Research. (2023). Brzeziski, Piotr ; Karpacz, Jarosaw ; Zibicki, Bernard ; Wojcik-Karpacz, Anna ; Pietruszka-Ortyl, Anna.
    In: Energies.
    RePEc:gam:jeners:v:16:y:2023:i:1:p:490-:d:1022658.

    Full description at Econpapers || Download paper

  33. Demystifying massive and rapid business scaling – An explorative study on driving factors in digital start-ups. (2023). Kraus, Sascha ; Tomini, Nino ; Lange, Francie ; Brinkmann, Florian ; Kanbach, Dominik K.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:196:y:2023:i:c:s0040162523005267.

    Full description at Econpapers || Download paper

  34. Digital technology and business model innovation: A systematic literature review and future research agenda. (2023). Gatti, Marco ; Ancillai, Chiara ; Sabatini, Andrea ; Perna, Andrea.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:188:y:2023:i:c:s0040162522008289.

    Full description at Econpapers || Download paper

  35. Digital orientation and environmental performance in times of technological change. (2023). Raff, Stefan ; Theis, Lukas ; Bendig, David ; Schulz, Colin.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:188:y:2023:i:c:s0040162522007934.

    Full description at Econpapers || Download paper

  36. Resource re-orchestration and firm survival in crisis periods: The role of business models of technology MNEs during COVID-19. (2023). Attah-Boakye, Rexford ; Adams, Kweku ; Johansson, Jeaneth ; Yu, Honglan ; Hernandez-Perdomo, Elvis.
    In: Technovation.
    RePEc:eee:techno:v:125:y:2023:i:c:s0166497223000809.

    Full description at Econpapers || Download paper

  37. Achieving sustainable development goal 9: A study of enterprise resource optimization based on artificial intelligence algorithms. (2023). Wu, Zhongbang ; Wang, Zeyu ; Deng, Yue ; Zhou, Shouan.
    In: Resources Policy.
    RePEc:eee:jrpoli:v:80:y:2023:i:c:s0301420722006559.

    Full description at Econpapers || Download paper

  38. The crisis clouds silver linings: The effects of hope and gratitude on employee burnout and engagement. (2023). Shao, Wei ; Ngo, Liem Viet ; Surachartkumtonkun, Jiraporn.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:74:y:2023:i:c:s0969698923001686.

    Full description at Econpapers || Download paper

  39. Don’t blame the powerless: The impact of hierarchy on reactions to responses to ethical scandals. (2023). Sekar, Samuel B ; Hartmann, Nathaniel N ; Palmeira, Mauricio ; Chan, Eugene.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:165:y:2023:i:c:s0148296323004332.

    Full description at Econpapers || Download paper

  40. Bridging employee engagement and customer engagement in a service context. (2023). Wang, Sijun ; Lindsey, Kristina K ; Qi, JI.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:160:y:2023:i:c:s0148296323001613.

    Full description at Econpapers || Download paper

  41. Organizational roles in the context of digital transformation: A micro-level perspective. (2023). Kraus, Sascha ; Orlandi, Ludovico Bullini ; Rossignoli, Cecilia ; Zoppelletto, Alessia ; Zardini, Alessandro.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:157:y:2023:i:c:s0148296322010281.

    Full description at Econpapers || Download paper

  42. Transformational versus transactional leadership styles and project success: A meta-analytic review. (2023). Ali, Raza ; Abbas, Muhammad.
    In: European Management Journal.
    RePEc:eee:eurman:v:41:y:2023:i:1:p:125-142.

    Full description at Econpapers || Download paper

  43. A systematic process for generating new blockchain-service business model ideas. (2022). In, Young ; Han, Sung H ; Park, Junseong.
    In: Service Business.
    RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-021-00465-6.

    Full description at Econpapers || Download paper

  44. Antecedents to cognitive business model evaluation: a dynamic managerial capabilities perspective. (2022). Heubeck, Tim ; Meckl, Reinhard.
    In: Review of Managerial Science.
    RePEc:spr:rvmgts:v:16:y:2022:i:8:d:10.1007_s11846-021-00503-7.

    Full description at Econpapers || Download paper

  45. Crowdlending: mapping the core literature and research frontiers. (2022). Ribeiro-Navarrete, Samuel ; Pieiro-Chousa, Juan ; Palacios-Marques, Daniel ; Lopez-Cabarcos, Angeles M.
    In: Review of Managerial Science.
    RePEc:spr:rvmgts:v:16:y:2022:i:8:d:10.1007_s11846-021-00491-8.

    Full description at Econpapers || Download paper

  46. Value creation and value capture for AI business model innovation: a three-phase process framework. (2022). Reim, Wiebke ; Parida, Vinit ; Strom, Josef.
    In: Review of Managerial Science.
    RePEc:spr:rvmgts:v:16:y:2022:i:7:d:10.1007_s11846-022-00521-z.

    Full description at Econpapers || Download paper

  47. The Impact of Digital Transformation on Supply Chain Procurement for Creating Competitive Advantage: An Empirical Study. (2022). Salam, Mohammad Asif ; Alabdali, Mahmoud Abdulhadi.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:19:p:12269-:d:926959.

    Full description at Econpapers || Download paper

  48. Study on the Digital Transformation Capability of Cost Consultation Enterprises Based on Maturity Model. (2022). Huang, Yuan ; Han, Xiao ; Zhang, Menghan.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:16:p:10038-:d:887441.

    Full description at Econpapers || Download paper

  49. How data-driven innovation capability is shaping the future of market agility and competitive performance?. (2022). Akter, Shahriar ; Sultana, Saida ; Kyriazis, Elias.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:174:y:2022:i:c:s0040162521006946.

    Full description at Econpapers || Download paper

  50. Knowledge management practices: A public sector perspective. (2022). Okeke, John-Paul ; Pepple, Dennis ; Makama, Christine.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:153:y:2022:i:c:p:509-516.

    Full description at Econpapers || Download paper

  51. How need for closure and deal proneness shape consumers’ freemium versus premium price choices. (2022). , Maximilian ; Bowen, Karen T ; Musarra, Giuseppe ; Biraglia, Alessandro.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:143:y:2022:i:c:p:157-170.

    Full description at Econpapers || Download paper

  52. Unmasking the other face of flexible working practices: A systematic literature review. (2022). Bolade-Ogunfodun, Yemisi ; Nasr, Rita ; Mariani, Marcello ; Soga, Lebene Richmond ; Laker, Benjamin.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:142:y:2022:i:c:p:648-662.

    Full description at Econpapers || Download paper

  53. Business model innovation within SPOs: Exploring the antecedents and mechanisms facilitating multi-level value co-creation within a value-network. (2022). McAdam, Rodney ; Miller, Kristel ; Best, Bernadette ; Maalaoui, Adnane.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:141:y:2022:i:c:p:475-494.

    Full description at Econpapers || Download paper

  54. Digital Transformation: An Overview of the Current State of the Art of Research. (2021). Jones, Paul ; Chaparro-Banegas, Nuria ; Kailer, Norbert ; Roig-Tierno, Norat ; Weinmann, Alexandra ; Kraus, Sascha.
    In: SAGE Open.
    RePEc:sae:sagope:v:11:y:2021:i:3:p:21582440211047576.

    Full description at Econpapers || Download paper

  55. Ingratiating with Despotic Leaders to Gain Status: The Role of Power Distance Orientation and Self-enhancement Motive. (2021). Fatima, Tasneem ; Jahanzeb, Sadia ; de Clercq, Dirk.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:171:y:2021:i:1:d:10.1007_s10551-019-04368-5.

    Full description at Econpapers || Download paper

  56. A Structural Equation Modelling Evaluation of Antecedents and Interconnections of Call Centre Agents’ Intention to Quit. (2021). Musikavanhu, Tichaona Buzy ; Aliyu, Olayemi Abdullateef ; Iwu, Chux Gervase ; Eresia-Eke, Chukuakadibia ; Jaiyeola, Afeez Olalekan ; Opute, Abdullah Promise.
    In: JRFM.
    RePEc:gam:jjrfmx:v:14:y:2021:i:4:p:179-:d:535107.

    Full description at Econpapers || Download paper

  57. Sustainable Business Model in the Product-Service System: Analysis of Global Research and Associated EU Legislation. (2021). Belmonte-Urea, Luis Jesus ; Plaza-Ubeda, Jose Antonio ; Abad-Segura, Emilio ; Batlles-Delafuente, Ana.
    In: IJERPH.
    RePEc:gam:jijerp:v:18:y:2021:i:19:p:10123-:d:643830.

    Full description at Econpapers || Download paper

  58. Digital servitization and sustainability through networking: Some evidences from IoT-based business models. (2021). Grandinetti, Roberto ; Paiola, Marco ; Chen, Jun Song ; Schiavone, Francesco.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:132:y:2021:i:c:p:507-516.

    Full description at Econpapers || Download paper

  59. Supervisor Abuse Effects on Subordinate Turnover Intentions and Subsequent Interpersonal Aggression: The Role of Power-Distance Orientation and Perceived Human Resource Support Climate. (2020). Richard, Orlando C ; Chen, Hao ; Boncoeur, Dorian O ; Ford, David L.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:164:y:2020:i:3:d:10.1007_s10551-018-4019-7.

    Full description at Econpapers || Download paper

  60. Does haste always make waste? Service quantity, service quality, and incentives in speed-intensive service firms. (2019). Jang, Sungha ; Wiggins, Jennifer ; Nowlin, Edward ; Song, Chanho.
    In: Service Business.
    RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-0383-8.

    Full description at Econpapers || Download paper

  61. S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM. (2019). Chen, Tom ; Srivastava, Rajendra K ; Hollebeek, Linda D.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:47:y:2019:i:1:d:10.1007_s11747-016-0494-5.

    Full description at Econpapers || Download paper

  62. The role of climate: implications for service employee engagement and customer service performance. (2017). Yeniaras, Volkan ; Auh, Seigyoung ; Katsikeas, Constantine S ; Menguc, Bulent.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:45:y:2017:i:3:d:10.1007_s11747-017-0526-9.

    Full description at Econpapers || Download paper

  63. Too much cocited documents. This list is not complete

Coauthors

Authors registered in RePEc who have wrote about the same topic

Report date: 2025-10-04 09:08:43 || Missing content? Let us know

CitEc is a RePEc service, providing citation data for Economics since 2001. Last updated August, 3 2024. Contact: Jose Manuel Barrueco.