SuccessHACKER

Customer Success Management has never been a one-size-fits-all role. From Fractional and Digital CSMs to Enterprise, Renewal-focused, and Strategic leaders, the profession has evolved into a diverse landscape of specialized paths. But what do these roles actually mean, why do they exist, and how can you navigate them to build a rewarding career? We answer this question and more in the upcoming Diversity in Customer Success webcast, Navigating Specialization Across Your Career. In partnership with Success in Black, this webcast brings together a panel of industry pros, who will explore the unique skills, responsibilities, and business value each CSM role can bring. 📅  Thursday, September 25, 2025 ⏰ 11am PT/ 2pm ET During this free, online event: 👉 Early-career professionals will gain a roadmap of the different entry points into Customer Success, helping them identify the right fit and build foundational skills. 👉 Mid-career CSMs will discover how to pivot, specialize, or expand their expertise to unlock new opportunities for growth. 👉 CS leaders will learn strategies for structuring teams, hiring for specialized skill sets, and coaching across role types to maximize both customer outcomes and organizational impact. And more! Join us this Thursday to gain insights into the evolving landscape of Customer Success specialization, no matter where you are in your career journey. 🔗 Register today: https://lnkd.in/enVdmZ96 Meet the moderator: ✨ Dr. Mike Lee, Global Head of Renewals at Avalara Meet the panelists: 🎙 Jasmine Reynolds, Enterprise Customer Success at Appfire FLOW 🎙 Kelley Johnson, Strategic Account Customer Success Manager at Schneider Electric 🎙 Virginia D. Bloom, Manager of Customer Experience at Aclaimant #successcoaching #customersuccess #customersuccessmanager #professionaldevelopment

🚨 NOMINATIONS FOR THE 2025 THOUGHT LEADERSHIP AWARDS CLOSE TOMORROW 🚨 Do you know a Customer Success professional who has been an influential force in the industry this year? The Customer Success Thought Leadership Awards shine a spotlight on these impactful voices through a rigorous, community-driven recognition process. And we need your help to do it! Help us identify individuals in the Customer Success community who have demonstrated the following over the past year: ⭐️ Mentorship Impact: Developing other CS professionals through guidance, coaching, or educational contributions ⭐️ Community Building: Contributing to the development of the community through networking, connecting professionals, and fostering collaboration ⭐️ Industry Influence: Shaping conversations and driving positive change across the CS community with new approaches or insights Anyone can submit nominations for colleagues, peers, or industry leaders who are furthering the CS profession. So if you thought of anyone in particular while reading this, throw their name in! 👉 Nominate a Customer Success pro here: https://lnkd.in/g2JDthVu (Nominations close TOMORROW at 12pm PT on Wednesday, September 24, 2025) #successcoaching #customersuccess #customersuccessmanager #CSTop100 #2025CSTLA

💥 JUDGE APPLICATIONS CLOSING ON WEDNESDAY 💥 There’s only a little time left to apply to be a judge of this year's Customer Success Thought Leadership Awards! We're seeking ✨ qualified volunteer judges ✨ to help identify 2025’s Top 25 Customer Success Influencers who are furthering our industry. Why Serve as a Judge? ✅ Give back to the community that recognized your contributions by helping celebrate other CS professionals who are making an impact. ✅ Receive special acknowledgment as a judge alongside the award winners, highlighting your ongoing influence in shaping industry standards. ✅ Shape the future by recognizing and celebrating the professionals who are truly advancing Customer Success practice and community development. As a judge, you'll evaluate nominees and play a critical role in recognizing the professionals who are making the most significant impact on our profession this year. Apply to be a judge today: https://lnkd.in/gVQKGY9B #successcoaching #customersuccess #customersuccessmanager #CSTop100 #2025CSTLA

🎰 Tomorrow at the CS100: Casino Night! The casino floor is calling, and we're answering with cards in one hand, cocktails in the other! Place your bets: ♠️"Going all-in" becomes the catchphrase of every expansion conversation 🔴 Someone draws customer journey maps on cocktail napkins 👑 This goes down in history as the most legendary CS networking night ever We're thrilled to sponsor this epic networking event with our friends at @ClientSuccess. Drop a comment if we should plan on seeing you at the tables! 🎲 https://lnkd.in/gBuUygWD #customersuccess #successcoaching #customersuccessmanager #CS100 #ClientSuccess

⏰ Community nominations for the 2025 Customer Success Thought Leadership Awards close this WEDNESDAY! Know a CS professional making a real impact? This is your chance to nominate them for recognition! We're looking to shine a light on Customer Success pros who have demonstrated thought leadership, mentorship, or significant community contribution this year. Think about who has: - Shared insights that changed your approach - Mentored others in meaningful ways - Built connections within our community - Driven important conversations in CS ✍️ Nominate a thought leader NOW: https://lnkd.in/e3ftUzM Don't let exceptional CS voices go unrecognized! Nominations close at 12pm PT on Wednesday, September 24. #CustomerSuccess #ThoughtLeadership #CSAwards #Nominations #CSTop100 #2025CSTLA

In today’s ultra-competitive SaaS market, where budgets are tight and expectations are high, keeping customers happy requires far more than a few great interactions. It demands that every department work towards the same customer-centric outcomes. But too often, companies operate in silos: Sales focuses on closing deals, Marketing on generating leads, and Support on speedy ticket resolution. The result? Gaps in the customer experience, missed opportunities, and slower growth. Learn more about aligning goals across teams on the SuccessCOACHING Blog: https://lnkd.in/gc_frFQ8 #successcoaching #customersuccess #customersupport #customerservice #customerexperience

🤔 Know a Customer Success professional worth recognizing? The ✨2025 CS Thought Leadership Awards ✨ are in full swing, and we need you to help make it happen! Submit your nominations today and help us celebrate the professionals who are shaping the future of Customer Success. 🌟 Who can be nominated? Any Customer Success professional who has demonstrated thought leadership, strategic innovation, or significant community impact. Nominees can be at any career stage, from emerging leaders to seasoned executives. 🌟 Who can submit nominations? Anyone in the Customer Success community can submit nominations, including peers, colleagues, team members, or industry connections. Don’t let exceptional thought leadership go unnoticed! If you think you know someone who deserves recognition, put their name down! Nominate a CS professional here: https://lnkd.in/gPAvGF85 #successcoaching #customersuccess #customersuccessmanager #CSTop100 #2025CSTLA

CSMs: Don’t miss out on expansion revenue. You know when customers need to expand. You see the opportunity gaps. You understand their business challenges better than anyone. But you're afraid bringing up expansion will make you sound pushy or damage the trust you've worked so hard to build. You're ALREADY driving revenue every time you guide customers to better outcomes. You just need the framework to make it intentional and natural. NEW: The Value-Based Selling Certification Program is a flexible, on-demand program, that shows you how to tap into what you're already doing as a trusted advisor. You'll learn how to: → Connect customer goals to business expansion opportunities → Present growth as the natural next step in their success journey → Navigate expansion conversations with customer-first approaches → Demonstrate measurable revenue impact from your strategic work This isn't about becoming a salesperson; it's about leveraging the strategic value you already possess. Available now on demand: Learn at your own pace. No pushy tactics. Just frameworks that amplify your existing strengths. Transform your customer insights into measurable business impact. Get started with Value-Based Selling today. Save $300 with code BACK2SCHOOL300 when you get started before September 30: https://lnkd.in/gyYJyi8r #successcoaching #customersuccess #customersuccessmanager #professionaldevelopment

Today’s customers expect seamless, responsive support, whether by email, chat, or phone. For customer support professionals, mastering each channel isn’t just a technical requirement; it’s a crucial skill for building trust, resolving issues efficiently, and delivering a consistent experience. Join us this Wednesday for the latest in our CS Mastermind series, Mastering Multi-Channel Support: Best Practices for Email, Chat, and Phone. During this free event, guest host Kristi Faltorusso and 3 industry pros will engage in live conversation about equipping frontline team members with tips and proven techniques for multi-channel communication. 📅 Wednesday, September 17, 2025 ⏰ 11am PT/2pm ET During this online event, panelists will discuss: ⭐️ Common pitfalls when switching between channels, and how they can be avoided ⭐️ Phone support interactions, creating rapport quickly, and maintaining personalization ⭐️ Prioritizing tasks or tickets when working across multiple support channels ⭐️ Tools or systems help streamline workflow across different communication platforms And more! Register today to learn how you can best prepare your support team to provide exceptional service across channels. 🔗 https://lnkd.in/gCNDqSQS Meet the Panelists: 🎙David Ellin, Revenue Architect - Customer Success at Winning by Design 🎙Joe Di Grande DiGrande, Founder & CEO at Joe Does Tech Touch 🎙Kevin Metzger, Co-Host at Customer Success Playbook #customersupport #customerservice #customersuccess #successcoaching #professionaldevelopment

🏆 NOMINATIONS FOR THE 2025 CUSTOMER SUCCESS THOUGHT LEADERSHIP AWARDS ARE NOW OPEN 🏆 Do you know a Customer Success professional who has been an influential force in the industry this year? The Customer Success Thought Leadership Awards shine a spotlight on these impactful voices through a rigorous, community-driven recognition process. And we need your help to do it! Help us identify individuals in the Customer Success community who have demonstrated the following over the past year: ⭐️ Mentorship Impact: Developing other CS professionals through guidance, coaching, or educational contributions ⭐️ Community Building: Contributing to the development of the community through networking, connecting professionals, and fostering collaboration ⭐️ Industry Influence: Shaping conversations and driving positive change across the CS community with new approaches or insights Anyone can submit nominations for colleagues, peers, or industry leaders who are furthering the CS profession. So if you thought of anyone in particular while reading this, throw their name in! 👉 Nominate a Customer Success pro here: https://lnkd.in/gQ-fBRTQ (Nominations close at 12pm PT on September 24, 2025) #successcoaching #customersuccess #customersuccessmanager #CSTop100 #2025CSTLA