The document discusses DIY web building and social media. It outlines how 1&1 offers a service called MyWebsite that allows small businesses to easily create professional-looking websites without any technical skills. MyWebsite provides hundreds of pre-designed templates across many industries, as well as tools for search engine optimization, analytics, and social media integration and management. The document also discusses how social media expectations have evolved and the importance of businesses being actively engaged on platforms like Facebook and Twitter to meet consumer demands. 1&1 is developing a new social media hub product to help small businesses more easily manage their online and social media presence.