After completing a pilot program, there are several important steps to take. First, define what constitutes success for the pilot upfront. While the pilot's success is likely if the "New Way" plan is followed, it is just the beginning and the full implementation should be the goal. Be prepared for both positive and negative attention on the pilot. If it is successful, look to expand the pilot by extending, cloning, or creating new pilots with the same goals while requesting additional resources. If the pilot fails, determine what went wrong - the topic, execution, audience, or product - and try again without giving up or listening to detractors.