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
System
o A set of interrelated and interdependent parts
arranged in a manner that produces a unified whole.
o An organized or complex whole; an assemblage or
combination of things or parts forming a complex
unitary whole
o A system is basically a combination of parts
(subsystem). Each part may have various sub-parts.
o An organization is a system of mutually dependent
parts, each of which may include many subsystem.
 Management as a Social System
 Management as Open System
 Adaptive
 Dynamic
 Probabilistic
 Multilevel and Multidimensional
 Multivariable
 An integral approach
 Multidisciplinary
Closed systems
Are not influenced by and do not interact
with their environment (all system input and
output is internal).
Open systems
Dynamically interact to their environments
by taking in inputs and transforming them
into outputs that are distributed into their
environments.
1. Inputs – are people, money, information,
equipment, and materials required to produce and
organization’s goods or services.
2. Output – the products, services, profits, loses,
employee, satisfaction or discontent, and the like
that are produced by the organization.
3. Transformation Process – the organization’s
capabilities in management and technology that are
applied to converting inputs into outputs.
4. Feedback – information about the reaction of the
environment to the outputs that affects the inputs.
System approach
© 2007 Prentice Hall, Inc. All rights
reserved.
2–7
 It is a management model that describes 7 factors to
organize a company in an holistic and effective
way.
 Together these factors determine the way in which
a corporation operates. Managers should take into
account all seven of these factors, to be sure of
successful implementation of a strategy. Large or
small.
 They're all interdependent, so if you fail to pay
proper attention to one of them, this may effect all
others as well. On top of that, the relative importance
of each factor may vary over time.
System approach
Hard Elements
 Strategy
 Structure
 Systems
"Hard" elements are
easier to define or
identify and
management can
directly influence
them: These are
strategy
statements;
organization charts
and reporting lines
Soft Elements
 Shared Values
 Skills
 Style
 Staff
"Soft" elements, on the
other hand, can be more
difficult to describe, and
are less tangible and more
influenced by culture.
However, these soft
elements are as important
as the hard elements if the
organization is going to be
successful.
 Strategy - Actions a
company plans in
response to or
anticipation of changes
in its external
environment. It may
also be seen as plans
for allocation of
resources to enable the
company’s identified
goals
 Structure - Basis for
specialization and
coordination
influenced primarily by
strategy and by
organizational size
and diversity. This is
also the way that
different units in the
firm relate to each
other.
 Systems - Formal and
informal procedures that
support the strategy and
structure. Often internal
systems are more powerful
than they are given credit
for. They are also the
procedures and processes
that characterize how the
work should be done and
internal systems used to
accomplish the needed
performance
 Style - The culture of
the organization, how
key managers behave
and what they do
rather than what they
say. It answers the
questions: How do they
spend their time? What
are they focusing their
attention on?
 Staff - Human resource
management, the
processes and efforts used
to develop managers,
socialization, and the
shaping of basic
management values, It also
includes ways of
introducing young recruits
to the company, and the
support given to manage
employees’ careers
 Skills - These are the
distinctive and core
competencies of the
company, They include the
ways competencies are
expanded or shifted. This
can also be determined
from the perspective of
core competencies that
exist and are developed in
the firm.
 Shared values -Also called super ordinate goals, these
are the central believes and attitudes, guiding concepts,
and fundamental ideas around which a business is built.
Usually stated at the abstract level, they have great
meaning inside the organization even though outsiders
may not see or understand them. They can be
summarized as what extent the company stands for and
what it believes in.
These seven elements also
help estimate the effectiveness
of a firm. They are interrelated -
- if one element changes, it will
affect all the others.
It aims at meaningful analysis of
organizations and their management.
It facilitates the interaction between
organization and its environment.It
guides managers to avoid analysing
problems in isolation and to develop
an integrated approach.
Over-conceptual
The approach does not recognize the
differences in systems.
Systems philosophy does not specify
the nature of interactions and inter-
dependencies.
Unpractical: It cannot be easily and
directly applied to practical problems.
 Coordination of the organization’s parts is
essential for proper functioning of the
entire organization.
 Decisions and actions taken in one area of
the organization will have an effect in
other areas of the organization.
 Organizations are not self-contained and,
therefore, must adapt to changes in their
external environment.
System approach

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System approach

  • 2. System o A set of interrelated and interdependent parts arranged in a manner that produces a unified whole. o An organized or complex whole; an assemblage or combination of things or parts forming a complex unitary whole o A system is basically a combination of parts (subsystem). Each part may have various sub-parts. o An organization is a system of mutually dependent parts, each of which may include many subsystem.
  • 3.  Management as a Social System  Management as Open System  Adaptive  Dynamic  Probabilistic  Multilevel and Multidimensional  Multivariable  An integral approach  Multidisciplinary
  • 4. Closed systems Are not influenced by and do not interact with their environment (all system input and output is internal). Open systems Dynamically interact to their environments by taking in inputs and transforming them into outputs that are distributed into their environments.
  • 5. 1. Inputs – are people, money, information, equipment, and materials required to produce and organization’s goods or services. 2. Output – the products, services, profits, loses, employee, satisfaction or discontent, and the like that are produced by the organization. 3. Transformation Process – the organization’s capabilities in management and technology that are applied to converting inputs into outputs. 4. Feedback – information about the reaction of the environment to the outputs that affects the inputs.
  • 7. © 2007 Prentice Hall, Inc. All rights reserved. 2–7
  • 8.  It is a management model that describes 7 factors to organize a company in an holistic and effective way.  Together these factors determine the way in which a corporation operates. Managers should take into account all seven of these factors, to be sure of successful implementation of a strategy. Large or small.  They're all interdependent, so if you fail to pay proper attention to one of them, this may effect all others as well. On top of that, the relative importance of each factor may vary over time.
  • 10. Hard Elements  Strategy  Structure  Systems "Hard" elements are easier to define or identify and management can directly influence them: These are strategy statements; organization charts and reporting lines
  • 11. Soft Elements  Shared Values  Skills  Style  Staff "Soft" elements, on the other hand, can be more difficult to describe, and are less tangible and more influenced by culture. However, these soft elements are as important as the hard elements if the organization is going to be successful.
  • 12.  Strategy - Actions a company plans in response to or anticipation of changes in its external environment. It may also be seen as plans for allocation of resources to enable the company’s identified goals
  • 13.  Structure - Basis for specialization and coordination influenced primarily by strategy and by organizational size and diversity. This is also the way that different units in the firm relate to each other.
  • 14.  Systems - Formal and informal procedures that support the strategy and structure. Often internal systems are more powerful than they are given credit for. They are also the procedures and processes that characterize how the work should be done and internal systems used to accomplish the needed performance
  • 15.  Style - The culture of the organization, how key managers behave and what they do rather than what they say. It answers the questions: How do they spend their time? What are they focusing their attention on?
  • 16.  Staff - Human resource management, the processes and efforts used to develop managers, socialization, and the shaping of basic management values, It also includes ways of introducing young recruits to the company, and the support given to manage employees’ careers
  • 17.  Skills - These are the distinctive and core competencies of the company, They include the ways competencies are expanded or shifted. This can also be determined from the perspective of core competencies that exist and are developed in the firm.
  • 18.  Shared values -Also called super ordinate goals, these are the central believes and attitudes, guiding concepts, and fundamental ideas around which a business is built. Usually stated at the abstract level, they have great meaning inside the organization even though outsiders may not see or understand them. They can be summarized as what extent the company stands for and what it believes in.
  • 19. These seven elements also help estimate the effectiveness of a firm. They are interrelated - - if one element changes, it will affect all the others.
  • 20. It aims at meaningful analysis of organizations and their management. It facilitates the interaction between organization and its environment.It guides managers to avoid analysing problems in isolation and to develop an integrated approach.
  • 21. Over-conceptual The approach does not recognize the differences in systems. Systems philosophy does not specify the nature of interactions and inter- dependencies. Unpractical: It cannot be easily and directly applied to practical problems.
  • 22.  Coordination of the organization’s parts is essential for proper functioning of the entire organization.  Decisions and actions taken in one area of the organization will have an effect in other areas of the organization.  Organizations are not self-contained and, therefore, must adapt to changes in their external environment.