Sysctr Track: SMA, the hybrid provisioning engine for public clouds
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The document discusses SMA (Service Management Automation) as a hybrid provisioning engine for public clouds, focusing on its capabilities in automating IT processes, data center management, and cloud provisioning. It highlights the need for standardization to address issues related to internal manual processes, compliance, and customization costs. Additionally, it emphasizes the integration of SMA with the Windows Azure Pack for improved automation and service management through comprehensive runbook capabilities.
Sysctr Track: SMA, the hybrid provisioning engine for public clouds
- 1. SMA the hybrid provisioning engine for public clouds Kurt van Hoecke Stijn Callebaut
- 2. Agenda • Automation • Datacenter automation • WAP and SMA as provisioning engine • (SMA) runbook Automation • People, processes and product
- 3. AUTOMATION ?
- 5. Current Environment Issues Internal Manual Processes Internal Outsourced Processes Custom Scripts Vendor- specific Tools Lack of: Consistency Compliance Lack of: Consistency Compliance Know how High customization costs to support Heterogeneous technological landscape Lack of: Standards Unified Management Consolidated Error Handling
- 6. IT Process Automation Elements • Standardization of the environment • Common toolset • System and Processes automation • Automation Team- DevOps?
- 8. Lifecycle of the datacenter Cloud Provisioning and Deprovisioning Monitoring and Remediation Maintenance and Patching Security and Disaster Recovery Service Management, Compliance, and Reporting
- 9. WAP AND SMA AS PROVISIONING ENGINE
- 10. Service Management Automation CMDB Ticketing Billing Management Systems AutomationVIRTUAL MACHINE CLOUDS 12 SQL SERVER 9 PLANS 12 WEBSITE CLOUD 12 MYSQL SERVERS 0 NOTIFICATIONS 0 USER ACCOUNTS 4 AUTOMATION 8 ALL ITEMS Web based Runbook Authoring: Service Administrator can create runbooks to automate all aspects of cloud infrastructure, plan delivery, and maintenance activities Highly Available Engine Support requirements for scale and H/A. Built on PowerShell Workflow Integration into other systems: Import PS modules and create additional modules and runbooks for existing resources or to connect into 3rd party systems (ticketing system, billing system, user store, CMDB)
- 11. SMA built on PowerShell workflow PowerShell Workflow •Use Windows PowerShell syntax •Multi-device management •Running a single task to manage complex, end- to-end processes •Automated failure recovery •Connection and activity retries Centralized store •Credentials / certificates •Global variable •Global connection for runbooks •Modules •Runbooks (draft / published versioning) •Scheduling Highly Available •Runbook servers to process jobs •Odata Web service to submit / retrieve status •SQL Server clustering / always on Historical Analysis •Historical view of runbook jobs •Reporting through Excel PowerPivot for ROI •View runbook used for all jobs PowerShell Workflow Centralized store Highly Available Historical Analysis Service Management Automation
- 12. Demo What? Overview of the interface Built-in automation? PS Modules in SMA Integration? Procedure import PS module
- 13. SMA and the Windows Azure Pack • WAP provides a GUI to SMA • Native connector between WAP actions and SMA automation • WAP is not necessarily needed for SMA to function • No Administration Capability from the WAP Tenant Portal yet ;-)
- 15. SMA Assets • Globally available combination of settings – Connections – Credentials – Schedules – Variables
- 16. SMA capabilities • Inlinescript • Parallel execution • Nesting runbooks • Snapshots • Pauze/resume
- 17. DEMO: User account creation WAP portal Automation input - First/lastname - Username - Manager SMA Runbook User Created Notification send
- 18. DEMO: Provisioning to AWS Automation input - Password - Phone number - … SMA runbook - PowerShell runbook - … AWS Cloud service - VM provisioning Send notification
- 19. Administration, Authoring and Execution • WAP Portal or PowerShell ISE • Runbook Tags • Different states • Flexible execution methods • Job = instance of executed Runbook
- 21. Processes in automation Request offerings Offering created by IT service provider that consumers request using the service catalog Based on a template Service offering Work item used to identify and classify standard IT services Contains one or more request offerings Templates Minimize data entry by providing default values Standardize processes The service catalog SCSM: Create Service/Request Offering SCSM: Create request template GRIDPRO: WAP – Requests SMA Runbooks - SCSM SCSM Process flow SMA provisioning of the request WAP: Create request in WAP portal
- 22. DEMO: Processes in automation Automation input - WAP portal - Password - Purpose - … SMA runbook - PowerShell runbook - … AWS Cloud service - VM provisioning NotificationsSCSM Process - SR work item - Approvals - Calls SMA Runbook
- 23. Key Takeways • Think PowerShell • SMA – The hybrid automation solution • SMA is a fast moving service in WAP and Azure • Think about the three musketeers - People, processes, product (and PowerShell)!
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