Basics of communication
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Communication is defined as the exchange of facts, ideas, opinions, or emotions between two or more people. It has key features of being a two-way process, creating shared understanding through a meaningful message, and requiring effective means and language. The main purposes of communication are to establish goals, develop plans, organize resources, select and develop members of an organization, provide leadership, and control performance. Communication can occur between individuals or groups through different models and involves a process with potential barriers and measures to ensure effectiveness.
Basics of communication
- 1. BASICS OF COMMUNICATION 1 BASICS OF COMMUNICATION
- 2. DEFINING COMMUNICATION 2 According to Newman & Summer – “ Communication means an exchange of facts, ideas, opinions, information or emotions by two or more persons” According to Robbins & Coulter – “ Communication is the transfer and understanding of meaning” BASICS OF COMMUNICATION
- 3. FEATURES 3 A two way traffic Creates a common understanding Needs a meaningful Message Needs effective means Needs some effective language Feedback BASICS OF COMMUNICATION
- 4. PURPOSE OF COMMUNICATION 4 To establish and disseminate the goals of an enterprise To develop plans for their achievement To organize human and other resources in the most effective and efficient way To select, develop, and appraise members of the organization To lead, direct, motivate, and create a climate in which people want to contribute To control performance. BASICS OF COMMUNICATION
- 5. MODELS OF COMMUNICATION 5 From one individual to another Individual From one individual to a group of persons From a group of persons to an individual From one group to another group of persons BASICS OF COMMUNICATION
- 6. THE COMMUNICATION PROCESS 6 BASICS OF COMMUNICATION
- 7. 7 TYPES OF COMMUNICATION BASICS OF COMMUNICATION
- 8. BARRIERS TO COMMUNICATION 8 Filtering Emotions Information Overload Defensiveness Language National Culture BASICS OF COMMUNICATION
- 9. Measures for Effective Communication 9 Feedback Direct, Simple and Meaningful language and Expression Effective Listening Follow up Actions BASICS OF COMMUNICATION
- 10. 10 Be Redundant Know Precisely the Message to be conveyed Use of Expediters Use of Sensing Units BASICS OF COMMUNICATION