Do you have the EI for AI Challenge?
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The Agile India Conference 2019 emphasized the importance of emotional intelligence (EI) in addressing challenges posed by digital technologies and fostering business agility. Key components of EI include self-regulation, motivation, empathy, social skills, and self-awareness, which are critical for different management levels to enhance collaboration and performance. The conference advocated for mindfulness practices to cultivate EI, arguing that an integration of IQ, EQ, and mindfulness is essential for effective leadership and navigating the complexities of AI in a responsible manner.
Do you have the EI for AI Challenge?
- 1. Agile India Conference 2019 Do you have the EI for AI Challenge? 1 Vishu Hegde, Partner, PM Power Consulting Mar 2019 Vishu@pm-powerconsulting.com
- 3. Challenges of Digital Technologies Rapid Innovation – Business Agility is essential Diverse skills converging/intersecting to create value – Collaboration is a must Continuous new learning – Growth Mindset is survival mantra 3
- 4. EI for the AI Challenge All these challenges need higher level of Emotional Intelligence (EI) across the value chain 4
- 5. Emotional Intelligence • http://hbr.org/2004/01/what-makes-a-leader/ar/1 - Daniel Goleman The Five Components of Emotional Intelligence – Bedrock of Leadership Self Regulation Self Motivation Empathy Social skill Self Awareness
- 6. EQ from Neuroscience Research IQ EQ https://www.ted.com/talks/jill_bolte_taylor_s_powerful_stroke_of_insight?language=en
- 7. EQ for Professional Growth 7 Individual Contributor’s Challenges: - Doing - Technical, Domain skills - Doing First-line Managers’ Challenges: - Transitioning from “Doing” to “Getting things done” - People Management skills - Empowering, Delegating, Motivating - Getting Things Done Middle Management Challenges: - Managing the Managers - Dealing with Matrix Structure - Dealing with shared-accountabilities - Networking & Collaboration skills Enabling IQ EQ Senior Leaders’ Challenges: - Leading the Leaders - How to bring Alignment & Integration - How to make middle-managers collaborate - Vision, Energy, Drive Envisioning MQ
- 8. S Curves of Growth 8 Doing Getting Done Enabling Envisioning Points of discontinuity Point of initiation Point of inflection Point of stagnation Point of degeneration
- 9. Mindfulness for Developing EQ 9 Mindfulness Practices + Emotional Intelligence + Neuroscience Search Inside Yourself Leadership Institute https://siyli.org/
- 10. Mindfulness Mindfulness is about being in the Present Moment with full Awareness of what is happening within oneself (thoughts, feelings, emotions) and outside (situations, people) and Responding wisely & consciously rather than Reacting compulsively
- 11. Mindfulness@Work framework to enhance Emotional Intelligence by Mastering InsideAware Inside Aware Outside Sense Respond Self-Regulate With Empathy Manage Outside http://pm-powerconsulting.com/mindful-leadership/
- 12. Mindfulness & Neuroscience 12 Reduced brain wave frequency (EEG); Deep relaxation, Calmness Image Courtesy - Wikipedia Neurotransmitters: Dopamine (anti-depressant) Oxytocin (love & pleasantness) Serotonin (self-esteem & confidence) Opiates (pain killer) …
- 13. Mindfulness & Neuroscience 13Image Courtesy - Queensland Brain Institute, University of Queensland Reduced Gray Matter in Amygdala → Reduced fight/flight instinct → Reduced fear, anxiety Increased Gray Matter in Neocortex → Higher awareness, learning
- 14. Feedback from Mindfulness Practitioners 14 88% 77% 81% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Personal well-being Work Performance Interactions and Collaboration with others % of practioners reported improvement … after 6 weeks of Mindfulness practices
- 15. Feedback from Mindfulness Practitioners Self Regulation Self Motivation Empathy Social skill Self Awareness - “More Responding now than Reacting” - “Don’t get angry frequently now” - “Self-confidence has improved” - “My productivity & clarity persists even on long workdays” - “Feeling more calm now” - “Improved concentration and staying positive” - “Experiencing significant improvement in collaboration now” - “Improved listening to others and allowing people to speak”
- 16. Critical Success Factors for Agility? Hard aspects Soft aspects 10% Visible part 90% Invisible part Processes Ceremonies Artifacts Tools Metrics Facilitative Leadership Values Principles Self-organizing teams Cross-functional collaboration Communication Shared-Vision, Motivation16 Mindset>Toolset IQ EQ DOING Agile BEING Agile
- 17. Cornerstones of Agility Culture …. 17 Facilitative Leadership (Envision, Enable, Empower) Self-organizing Teams (Motivation, Ownership, Responsibility) Cross-functional Collaboration (Respect, Empathize, Encourage) … hinged upon Emotional Intelligence (EI)
- 18. EI Stack for AI Challenge 18 Estimation Planning Tracking Risk Time Mgmt Quality Mgmt ‘Management’ aspects ✓Hard ✓ “What” ✓ IQ ✓ Training Delegation Empowerment Communication Motivation Influencing Coaching ‘Leadership’ aspects ✓Soft ✓ “How” ✓ EQ ✓ Coaching Sense Self- regulate with Empathy A W A R E N E S S Respond ‘Mindful’ aspects ✓ Subtle ✓ “Aware” ✓ MQ ✓ Self-inquiry R E S U L T S MQ → EQ → IQ → Results
- 19. Industry Case Studies “Frictionless Organization” Initiative in a large multinational Financial Organization managing multi-trillion dollar assets 19 “Resilience” Initiative in a large multinational Bank
- 20. Bigger Question of AI – Ethics, Morals, Safety • “Technology without higher consciousness will be disastrous” – Einstein • Danger of Evil application of AI • IQ < EQ < MQ < SQ - larger good for people & planet beyond just profit motive. 20
- 21. Need for Higher EI for AI Challenge
- 22. Thank You 22