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Engagement Webinar V4 Pp
- 1. Employee Engagement Senior Executive Briefing
- 2. Turnover Fortune 100 Best Places to Work Industry Average
- 3. The Research Financials Financials Companies with high-levels of Engagement Companies with low-levels of Engagement Above Avg. Financials Below Avg. Financials Above Avg. Financials Below Avg. Financials
- 4. C-Level Concerns 88% are concerned about productivity 71% wonder whether their employees have their hearts in their work
- 5. Goals Define engagement Identify how to measure and manage engagement Determine the type of business impact to expect
- 6. Brad Federman 16 Years Experience Part of the leadership team at Behavior Technology and Novations Clients include GE, FedEx, Wal-Mart and Hilton Major Research Effort 55,000 Employees 60 Organizations 11 Industries
- 7. Definition The degree to which a person commits to an organization and the impact that commitment has on how intensely they perform and their length of tenure .
- 8. A Major Bank Profitability varied from branch to branch. Commissioned a study to understand why.
- 9. A Major Bank Their Most Profitable Branches: Higher Profits
- 10. A Major Bank Their Most Profitable Branches: Customer Higher Retention Profits
- 11. A Major Bank Their Most Profitable Branches: Employee Customer Higher Engagement Retention Profits
- 12. A Major Bank Example Customer Experience Customer Loyalty Identified 4 factors that impact Customer Loyalty Products Location Pricing
- 13. Poll – Which of these 4 areas had the most impact on Customer Loyalty? Customer Experience Products Location (Convenience) Pricing
- 14. A Major Bank Example Customer Experience Customer Loyalty Products Location Pricing Cross-Sell Retention Profitability 66% 34%
- 15. Drivers Direct Supervisor Senior Leadership Rewards/Compensation Benefits Selection and On-boarding Work and Environment Development Culture
- 16. Two Forms of Engagement Employees believe the organization, manager, and team supports them - basic financial, performance, and support exists Employees value, enjoy, and believe in their work and the organization Foundational Engagement Elevated Engagement
- 17. Two Forms of Engagement Foundational Engagement Elevated Engagement Has a lesser role in building engagement and performance (8%-18%) Primary contributor to engagement and performance (34%-56%)
- 18. Where to focus your efforts? Workplace Reality Elevated vs. Foundational Impact Analysis Highest ROI for your Company Filter Filter
- 19. Measurement Be clear on what you are measuring Create real and perceived confidentiality Use an objective measurement framework Set up a process not an event Be more concerned with analysis and impact
- 20. Why Focus On Employee Engagement? Higher Productivity Lower Turnover Superior Financial Results Competitive Advantage
- 21. Employee Engagement Initiatives 64% of companies do not have an Employee Engagement program 65% do not hold their managers accountable for any form of Employee Engagement
- 22. Four Levels of Employee Engagement Level 2 Level 4 Level 1 Level 3 Employee Engagement is Ignored Employee Engagement is an Event Employee Engagement is a Process Employee Engagement is a Strategy
- 23. Poll – What level of Engagement is your company? Level 1 – Employee Engagement is Ignored Level 2 – Employee Engagement is an Event Level 3 – Employee Engagement is a Process Level 4 – Employee Engagement is a Strategy
- 24. Contact RealTime Performance Brad Federman RealTime Performance [email_address] 901.737.3468
- 25. A Major Retailer Employee Perspective Employee Behavior Customer Impression Revenue Growth Margins Return on assets 5 unit increase in Employee Engagement 1.3 unit increase in customer impression 0.5% increase in revenue growth
Editor's Notes
- #2: Post this slide 15 minutes prior to presentation.