Become a leader communicator 11 1 2011 without notes
- 1. Jill Lawrence Vaughan, APR BECOME A LEADER Director of COMMUNICATOR Communications Virginia Lotter y
- 2. WHAT IS A LEADER COMMUNICATOR? More than sharing information Communicating that moves people to action (and they feel great about doing it)
- 3. THE EXPERTS: MY MENTORS Sheila Hill - Christian President & CEO Hill-Christian Consulting Group
- 5. THE EXPERTS: MY MENTORS Kim Farlow Director, Publ ic Relations Big River
- 6. THE EXPERTS: MY MENTORS Pam DiSalvo L e p l ey, A P R Chief Communications Officer/Executive D i r e c to r, D i v i s i o n o f U n i v e r s i t y Re l a t i o n s Virginia C o m m o nw e a l t h University
- 7. THE EXPERTS: MY MENTORS Denise Wright Communications & PR Manager Luck Stone Corporati on
- 8. THE EXPERTS: MY MENTORS Tina Lamber t, CAE Vice President, Memb er & Public Relations Virginia Society of CPAs
- 9. THE EXPERTS: MY MENTORS Linnie S. Car ter, Ph.D., AP R President & CEO Linnie Car ter & Associates LLC
- 10. COMMUNICATE WITH INTEGRIT Y Have a clear sense of your moral compass Be open and honest Keep your promises Don’t hold on to bad news Be fiercely loyal to your organization Tackle healthy conflict head on NEVER burn bridges
- 11. COMMUNICATE WITH INTEGRIT Y Take the high road Actions speak louder than words Lead by example You either make or break the message
- 12. TAKE TIME TO COMMUNICATE Schedule time on your calendar to communicate Make the most of that time Saying you don’t have time is not an option Be accessible to everyone in the organization
- 13. REMEMBER THE FUNDAMENTALS Stop and listen Talk to your audience, not to yourself Respond to the most difficult call first Think about the “how” and “why” Demonstrate your passion Be curious Document as much as possible
- 14. REMEMBER THE FUNDAMENTALS Never handle a piece of paper or electronic communication more than once Always have someone proofread your writing Select the right communications vehicle Ask open-ended questions to spark dialogue Know your audience
- 15. BUILD TRUST WITH PEOPLE Be decisive Keep your ego in check Go out of your way to communicate to all and treat everyone with respect Build relationships with difficult people Say thank you often Keep your cool
- 16. BUILD TRUST WITH PEOPLE Be visible and approachable Make others feel good about themselves and their contributions Ask for others’ opinions regularly Focus on relationships
- 17. LEARN THE BUSINESS Learn how to hold your own in a business conversation Know the jargon, as annoying as it is Take the jobs no one else wants Be a life-long learner and surround yourself with others who embrace this
- 18. LEARN THE BUSINESS Immerse yourself in other areas Monitor industry trends Understand the organizational strategy How do you fit in? How do other departments fit in? How can you help and add value? Be a silo buster
- 19. CHECK FOR UNDERSTANDING Answer questions Go beyond answering questions, create conversations Ask questions. Do others get it? 7 times, 7 ways
- 20. AVOID THESE AT ALL COSTS! Saying something in e-mail that you would not say to someone’s face Being unresponsive Not answering a question because the recipient will not like the answer Inappropriate use of e-mail Typos Sitting in meetings and offering nothing
- 21. AVOID THESE AT ALL COSTS! Being afraid to ask questions Requesting something from a colleague at the last minute or past due E-mailing or texting during meetings or meals Being inconsistent
- 22. BONUS TIPS FROM JILL Do not gossip In a status meeting, make your point and move on Rehearse every time, especially when you don’t think you need to
- 23. BONUS TIPS FROM JILL Are you a constant positive reflection of the organization? Does your personal brand sparkle? If not, scrub it! Have you Googled yourself lately?
- 24. YOUR PERSONAL BRAND IS EVERYWHERE
- 25. QUESTIONS? Let’s check for understanding!
- 26. GO FORTH AND COMMUNICATE Thank you! Jill Lawrence Vaughan, APR http://www.linkedin.com/pub/jill-lawrence-vaughan