Semester Exam Quick Review
- 1. Questions Relating to Chapters 7, 8 and 17
- 2. Aggressive tone My way or the highway Wants to win at all costs Nonassertive tone Doesn’t talk much Backs down Hard to read Assertive tone Direct, but tactful Considers location, timing, intensity, relationships Solves problems
- 3. Talking too much Talking too little Interrupting
- 4. 3 Types Of Oral Language Informal Language For friends Includes slang and inside Standard Language Commonly accepted Used in school and on the job Uses proper grammar and sentence structure Technical Language Used on the job Uses abbreviations and terms
- 5. Respect Diversity Age Gender Ethnicity
- 6. Why? Women spend 85% of consumer $ Older Americans spend more than $600 billion each year 32 million people in the U.S. speak a language other than English Women 85% Seniors $600 billion 32 million non- English
- 7. How To Promote Diversity Be open-minded Be tolerant Be empathetic
- 8. Always Be Clear, Complete & Concise
- 9. Preparing For An Interview Know yourself - Build a dossier or personal inventory Personal Work History Education Self-Assessment
- 10. This is a formal version of your personal inventory Contains Identification Your objective or job goal Education and training Work history Personal data Reference statement
- 11. Name Address Phone number Email At top List name as you want to be called at work
- 12. Focus of Résumé Part time work? Unpaid volunteer? Scholarship? College acceptance? How might you write your objective?
- 13. While in high school, it goes at the top Later on at the bottom Usually when you will graduate GPA - if for acceptance or impressive Training - what might relate to the job or be impressive What might you list?
- 14. Information on each job Name, location of business , and dates of employment Responsibilities on job If you have never had a paid position, what could you include?
- 15. Activities Honors Outside interests Volunteer work
- 16. Available upon request Have information with you Names of employers Check with them in advance to use Phone numbers
- 17. Tips Be positive Be brief Stick to facts Keep your language clear Keep your eye on goal
- 18. What skills and experiences would make an ideal candidate? What have you enjoyed most about working here? What constitutes success at this position and this firm or nonprofit? Can you tell me about the team I’ll be working with? What can you tell me about your new products or plans for growth? What is your mission?
- 19. Ask yourself, “Does it have something to do with the job or position for which I am interviewing?” Examples of inappropriate questions: What is your political party? Do you go to church regularly? Do you drink? What is your sexual orientation? What is your IQ? Do you have a girlfriend/boyfriend? How much do you weigh?
- 20. Try to tackle the real concern Answer briefly and move on How would you handle, “Do you have a boyfriend or girlfriend?” What other questions could be difficult for you?
- 21. Open Ended Questions ▪ Questions that allow the subject of an interview to decide how best to answer; they encourage a comprehensive, in-depth answer and discourage a simple yes/no or true/false answer Canned Interview Responses ▪ Responses that are prepared in advance for an interview; they generally lack originality and individuality
- 22. Make Positive Points Puff balls–easy questions that give opening to talk like, “Tell me about yourself.” Pauses–Another chance to show initiative Bridges–transition from one answer to another or a chance to make a point Add “sparklers” –illustrates your point
- 23. Interview Check List Do I have résumé? Three references? Know how long it takes to get there? Interviewer’s name? Electronic devices left in the car? Thanked interviewer?
- 24. Women Men • Solid color, conservative suit • Coordinated blouse • Moderate shoes (typically closed toe) • Limited jewelry • Neat, professional hairstyle • Tan or light hosiery • Sparse make-up & perfume • Manicured nails • Portfolio or briefcase • Solid color, conservative suit • White long sleeve shirt • Conservative tie • Dark socks, professional shoes • Very limited jewelry • Neat, professional hairstyle • Go VERY easy on the aftershave • Neatly trimmed nails • Portfolio or briefcase
- 25. Perfume/Cologne Ill-Fitting Clothes Athletic Shoes/Sneakers Revealing Clothing Headphones Too Much Make-Up Excessive Accessories Novelty Ties Wrinkled Clothing
- 26. Cell Phone (Leave it in your car! You will survive for 30 minutes without your phone) Gum (Take mints with you instead, and make sure to finish it before the interview starts) Coffee (It only gets in the way and is an unnecessary prop)
- 27. What Is Persuasive Speaking? • Induce your audience to believe as you do. • Influence your audience to cause an action. • In order to be successful, you must know your audience.
- 28. Supportive- friendly; reinforce what they already accept & strengthen ties with them Uncommitted- neutral; members need information so they can make up their minds
- 29. Indifferent- members are often apathetic; often they are a captive audience (forced to be in attendance) Opposed- hostile towards you; objective should be to get a fair hearing ▪ compromise ▪ offer a disclaimer
- 30. Logical Appeal- Greek “logos” be organized offer proof Emotional Appeal- Greek “pathos” words arouse feeling in audience Personal Appeal- Greek “ethos” honesty competency