Salesforce Essentials: Introducing Dialer, Chat, Messaging, and More...
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Salesforce Essentials has introduced new functionalities through add-ons such as dialer, chat, and increased storage to enhance user productivity and streamline the CRM experience. These features aim to support businesses in managing customer relationships more effectively while facilitating sales and customer service operations. Cloud Analogy, a Salesforce community partner, offers assistance for users at all levels in navigating these enhancements.
Salesforce Essentials: Introducing Dialer, Chat, Messaging, and More...
- 1. cloud.analogy info@cloudanalogy.com +1(415)830-3899 Salesforce Essentials: Introducing Dialer, Chat, Messaging, and More
- 2. cloud.analogy info@cloudanalogy.com +1(415)830-3899 Introduction With the Summer Release, Salesforce added a wide range of functionalities to Essentials through add-ons like: Dialer, Chat, Messaging, and Increased Storage to smoothen the transition to Lighting Experience and enabled Salesforce users to be smarter and more productive.
- 3. cloud.analogy info@cloudanalogy.com +1(415)830-3899 What is Salesforce Lightning Essentials? Salesforce Essentials provide a pack of CRM features and functionalities to help businesses grow, close more deals, manage leads, and sell faster and smarter. Sales Cloud Essentials - Implemented to sell smarter and faster. Service Cloud Essentials - Designed for the basic management of customer support teams.
- 4. cloud.analogy info@cloudanalogy.com +1(415)830-3899 Benefits Of Salesforce Lightning Essentials? Fast and simple CRM service set up Boost more Sales Deliver excellent customer service Scalable for growth of the business
- 5. cloud.analogy info@cloudanalogy.com +1(415)830-3899 Dialer, Messaging, Chat, and Increased Storage ● You can now add more features to Salesforce Essentials through add-ons like Dialer, Messaging, chat, and enhanced storage. ● Import all your opportunities into Essentials with the help of the Data Import Wizard. ● Embedded automated tasks into your website, or help center to help customers complete the common tasks like reporting an issue, highlight interest in your product or service, or troubleshooting a problem.
- 6. cloud.analogy info@cloudanalogy.com +1(415)830-3899 Merge your team’s phone with Salesforce Lightning Dialer Integrating your company phone calls to one phone number with Dialer to have a better chance of connecting with others in the team. Users can call customers, receive calls, take detailed notes, and call history automatically within the platform.
- 7. Provide your customers’ Instant Conversation with Chat and Messaging cloud.analogy info@cloudanalogy.com +1(415)830-3899 Live Messaging is now a part of Service Cloud essentials functionality. This is a terrific new and enhanced feature that supports classic SMS messaging and messaging apps like Facebook, Instagram, and WhatsApp. Embed web chat into your website or help center that allows customers to log on to a case when the team is unavailable.
- 8. cloud.analogy info@cloudanalogy.com +1(415)830-3899 Data Storage for select editions has increased from 1GB TO 10GB, allowing organizations to expand. This is a huge increase for the customers that deal with a lot of accounts and contacts. Increased Data storage
- 9. cloud.analogy info@cloudanalogy.com +1(415)830-3899 Whether you are a newbie to the world of Salesforce or an existing Salesforce user, Cloud Analogy is here to make your salesforce journey faster and easier at each stage. We are a Salesforce community partner that would help grow your business. Cloud Analogy supports all the editions of the Salesforce Lightning platform i.e. from Lightning Essentials to Lightning Unlimited - we would help you with everything like you want us to. About Us