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- 1. WHAT MAKES QWEST DIFFERENT? OUR NETWORK EASE OF DOING ACCOLADES BUSINESS WITH QWEST • Industry leading SLAs 2009 ATLANTIC-ACM Business Connectivity • Qwest provides 99% invoice accuracy • Qwest’s Network Management Center Report Card voted Qwest the best-in-class ensures that our full suite of network, • QControl® is a free, secure, self-service carrier among incumbent/interexchange data and voice services are performing Web portal that enables quick, easy and carriers in: optimally–24 hours a day, 7 days a week, safe management of invoices, network con- • Enterprise Data Value 365 days a year figuration/statistics and trouble reporting • Enterprise Voice Value • Powerful enough to support a wide range • Range & quality of data/voice solutions that save you time and resources including • Sales Reps of innovative, enterprise-class solutions enhancements and managed services that • Billing simplify your business • SMB Data Value ACCOUNT & • Don’t just listen to us, we have hundreds • Network Performance SUPPORT TEAMS of testimonials that show the benefits our customers receive when they partner with • Customer Service • Provide a complete team, from a local Qwest • Provisioning Account Manager to a Sales Engineer, to additional support from our Qwest net- In the four years of the Business Connectivity work staff study, Qwest was the only service provider to OUR LEADERSHIP win this many top rankings from customers. • Listen to needs and create custom solu- tions based on each customer’s unique • Qwest is a time-tested, reliable alterna- business requirements tive to smaller, less diverse providers FINANCIAL STABILITY • Ensure expert service resolution, both pre- • Qwest has the ideal combination of local sale and post-sale know-how and personalized service to • Business Markets segment reported help you grow, regardless of the size of your revenue of $1.0 billion or 1% YOY growth business • Enterprise revenue growth continues to outperform the industry • Year To Date Qwest has generated $1.0 billion in Adjusted Free Cash Flow* *Adjusted Free Cash Flow is a non-GAAP financial measure. Please see our recent public filings with the SEC for important information about this measure. You can find copies of these filings on our website at qwest.com/about/investor. Availability of Qwest services varies. Please refer to the following for availability details: qwest.com/legal/docs/availability.pdf. Copyright © 2010 Qwest. All Rights Reserved.