Quick guide rcn business svs partner program
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RCN is a facilities-based provider of fiber optic networks spanning over 6,000 miles across major cities in the Northeastern United States. They offer business clients a full suite of connectivity and communication services, including fiber Ethernet up to 10 Gig, VoIP, and co-location. RCN prides itself on quick installation - averaging less than 30 days to install in both lit and unlit buildings. Contact information is provided for sales, support, provisioning, and commission representatives.
Quick guide rcn business svs partner program
- 1. RCN BUSINESS SERVICES PARTNER PROGRAM
- 2. About RCN • RCN Business is a facilities-based provider that offers extensive fiber density with redundancy and superior performance. Spanning over 6,000 miles, the advanced fiber-rich network is completely diverse from other communications providers, enabling businesses to experience exceptional customer service, quicker installation and issue resolution. • RCN Business received the Metro Ethernet Forum’s CE 2.0 certification in the E-Line, E-LAN and E-Access categories in 2014. • Fiber Ethernet up to 10 Gig • Managed Router • VoIP: SIP, PRI, Analog • Hosted PBX – Polycom & Cisco handsets • Dark Fiber (not for resale) • Co-Location at hubs • Triple Play Cable Service (Voice, Video, Internet) • RCN installs on average in lit buildings within 22 days and unlit buildings within 22 days from access agreement from building owner • www.rcn.com/business
- 3. RCN Business Class Services • RCN serves over 32,000 businesses with tailored product offerings that are designed to meet the specific needs of each business. • RCN offers a full suite of products to meet the fiber needs of businesses. • Fiber Ethernet up to 10 Gig • Managed Router • VoIP: SIP, PRI, Analog • Hosted PBX – Polycom & Cisco handsets • Dark Fiber (end-user only) • Co-Location at hubs • Triple Play Cable Service (Voice, Video, Internet) • RCN installs on average in lit buildings within 22 days and unlit buildings within 22 days from access agreement from building owner • Verticals: Hospitality, Education, Healthcare
- 4. About RCN Current Promos!!! • Light a Building with RCN! – receive 75% up-front for any installation you can charge! • NRC Waiver: Waive NRC for any new logo in a lit or unlit building on 36 or 60 month term! • HPBX Up-Front! – 1X MRC up-front for upgrading existing or new customer to HPBX! Contact Info: • Please send all PRICING REQUESTS to: • Patrick.Dial@rcn.net • Please send ALL ORDERS to: • Patrick.Dial@rcn.net Who do we target? • A great fit for RCN is a bandwidth intensive application of 100 Mb to 1 Gig with VoIP and cloud applications in a new or lit building that needs installation within 30 days. We are looking for underserved buildings with friendly owners who understand that fiber access is an amenity that can improve occupation rates and rent quality. • Channel Manager: Patrick Dial • (P)212.784.8049 • © 917.716.0714 • (E) patrick.dial@rcn.net
- 5. Complete Contact Information Contact Info Name Email Address Phone Number Title Channel Manager Patrick Dial Patrick.dial@rcn.net 212.784.8049 Channel Manager Sales Level 1 Escalation Ted White Ted.White@rcn.net VP/GM Bus Svcs Pricing Contact Patrick Dial Patrick.dial@rcn.net 212.784.8049 Channel Manager Pricing Level 1 Escalation Gus Chimos Gus.Chimos@rcn.net (609) 751-9241 VP/GM of Bus Svcs Sales Engineer Patrick Dial Patrick.dial@rcn.net 212.784.8049 Channel Manager SE – Level 1 Escalation Frank Badalamenti Frank.badalamenti@rcn.net Provisioning Contact Que businessservicesprovisioning@rcn.net Provisioning Level 1 Escalation Lisa Ransom Lisa.Ransom@rcn.net 570-270-1650 Bus Services Manager Client Support Toll Free 877-726-7000 Client Support Level 1 Escalation Joanne Lushefski Joanne.Lushefski@rcn.net 570-270-1547 Bus Services Manager Client Support Level 2 Escalation Cindy Zachary Cindy.zachary@rcn.net (570) 270-1471 Director Bus. Services Commissions Contact Patrick Dial Patrick.dial@rcn.net 212.784.8049 Channel Manager Commissions Level 1 Escalation Gus Chimos Gus.Chimos@rcn.net (609) 751-9241 VP/GM of Bus Svcs
- 6. Dedicated Operations Center (NOC) • 24x7x365 centralized NOC – Out of Region Backup (PA) • Integrated OSS Architecture – Full-time monitoring – Full-time fault management – Full-time alarm data collection – Full-time alarm filtering – Full-time trouble reporting • Equipped with complete disaster recovery backup capability including a network wide backup power system Active Monitoring of all Voice, Video, and Data
- 7. Network Overview – National IP Backbone Boston New York Philadelphia Washington Chicago Lehigh Valley • In the process of integrating Grande Communications in TX Boston
- 8. NYC Network Overview West End 6th Ave West Village East Village Long Island City • Lit Buildings NYC: 325 wired with Fiber and Hybrid Fiber Coax (HFC) Network • Carrier hotel POPs: 111 8th Ave, 60 Hudson, 32 AoA, 75 Broad Street, 325 Hudson Woodside Elmhurst
- 9. Lehigh Valley Network Overview Easton Driftwood Northampton Tilghman South Allentown
- 10. Philadelphia Network Overview Ridley Hub Lansdowne Hub Center City Broomall Media
- 11. Boston Network Overview Allston Wakefield South Boston Hyde Park Waltham Framingham Natick Needham Watertown Brookline Sumerville Arlington Lexington Burlington Stoneham Newton Dedham
- 12. Chicago Network Overview Fargo Granville Lemoyne Alcott Newberry Sanburg Hancock Mart Stockton McCutcheon Field Park Armstrong Dempster Clinton Dearborn McCormick
- 13. Washington DC Network Overview Lanham Silver Spring Sub 161 Alabama Georgia Bethesda Sub 129 New Mexico Falls Church Braemar Gaithersburg