Cg Erp Systems
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This document provides a comparison guide for midmarket and enterprise ERP solutions. It begins with an introduction and table of contents. It then outlines the methodology used, including defining three buyer types (Basic, Intermediate, Advanced), comparing solutions based on product, cost, and vendor factors, and selecting vendors for the short list and comparison grids. The short list presents leading solutions appropriate for most companies with thousands of employees or less that are seeking ERP solutions without extremely high levels of customization needs or internal IT resources.
Cg Erp Systems
- 1. Midmarket /Enterprise ERP Solutions Comparison Guide Focus Research February 2010 Focus Research ©2010
- 2. Introduction The business tasks, functions and applications referred to collectively as enterprise resource planning or ERP are some of the most business- critical in existence. After all, optimized resource planning helps to maximize business agility and revenues. But once you’ve surveyed the ERP market and assessed and prioritized your business’ specific needs for ERP solutions, you’re still challenged to craft your best possible short list of candidate offerings and vendors. This Comparison Guide is here to help. This document is a companion to the Focus ERP Systems Market Guide and the Focus ERP Systems Buyer’s Guide. Now, you’re ready to compare and contrast vendors and solutions and to gather your short list of candidates. Our Focus ERP Midmarket/Enterprise Solutions Comparison Guide is one of several research reports based on the Focus Research Methodology, which is designed to support your entire purchasing process. ERP Systems Market Guide — Want to know what an ERP system is? ERP Systems Buyer’s Guide — Want help defining your requirements? Midmarket/Enterprise ERP Solutions Comparison Guide — Want help comparing systems? Table of Contents Comparison Methodology: Focus Buyer Type descriptions, comparison factors and solution/vendor selection criteria . . . . . . . . p. 3 The Focus Short List: Candidates that Focus believes every buyer of enterprise ERP solutions should consider . . . . . . . . . . . . . . . p. 3 The Focus Comparison Grids: Detailed comparisons of product, pricing and vendor considerations . . . . . . . . . . . . . . . . . . . . . . . p. 6 Vendor Profiles: Thumbnail descriptions of included vendors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 15 Focus / Comparison Guide / Midmarket/Enterprise ERP Solutions Focus Research ©2010 2
- 3. Comparison Methodology Buyer Types As explained in detail in the ERP Systems Buyer’s Guide, Focus has identified three basic Buyer Types for such solutions. B BaSIC BuyERS I InTERMEDIaTE BuyERS A aDvanCED BuyERS Basic Buyers are typically smaller companies Intermediate Buyers are those in search Advanced Buyers are most often found (50 to 250 employees) in search of simple of relatively more complex solutions with at larger companies (more than 1,000 solutions that support core features such richer and deeper feature sets. Intermediate employees) and are typically in search of fairly as accounting, CRM, finance, HR, payroll Buyers are typically found at companies complex solutions that add more sophisticated management and basic resource planning. with approximately 250 to 1,000 employees. functions to those sought by Basic and Basic Buyers tend to have limited IT resources Such users tend to seek the features Intermediate Buyers. Examples include asset, and expertise and often do not require support desired by Basic Buyers, plus additional partner, procurement, supplier, supply chain for comprehensive manufacturing operations. functionality such as support for compliance and warehouse management, business Focus believes that solutions appropriate or performance management or Web-based intelligence (BI) and tools for engineering or for Basic Buyers must interoperate with electronic storefronts. Intermediate Buyers product configuration. Advanced Buyers also incumbent CRM and HR solutions and other tend to have some IT resources and expertise tend to have fairly significant IT resources, functions that affect or are affected by ERP and may have experience with ERP solutions expertise and experience. Focus believes activities. Vendors of such solutions must as well. Focus believes that solutions for that solutions for Advanced Buyers must also offer a hosted solution or an edition Intermediate Buyers must support included support distributed/multi-site deployments, specifically designed for easy installation or optional integration with more business consolidated management and customer- and configuration, as well as integration applications than Basic Buyer solutions, such driven customization via APIs (application and consulting services, directly or through as those for sales and marketing automation programming interfaces) and/or an included partners. and inventory management. Solutions for SDK (software development kit). Vendors of Intermediate Buyers must also support at such solutions must also have at least two least limited customer-driven customization. years of experience supporting advanced environments. Focus / Comparison Guide / Midmarket/Enterprise ERP Solutions Focus Research ©2010 3
- 4. Comparison Factors In addition, members of every Buyer Type identified by Focus Research have three primary areas of concern when considering ERP solutions. These are: • Product considerations: including basic, intermediate and advanced product features and delivery platforms; • Cost considerations: including price, fees, hidden costs and ROI analysis; and • Vendor considerations: including vendor viability, current customers, services and consulting. vendor Selection Solutions and vendors included in this Focus Comparison Guide were selected based upon analysis and comparison of product, cost and vendor considerations; market prominence; and discussions with industry analysts, other experts and users. Some of these were conducted via discussions hosted on the Focus.com Web site. These interviews and discussions were combined with Focus research and expertise to select Focus Short List candidates and to build the comparison grids in this guide. For more information, please contact the Focus research team. The solutions featured in this guide are appropriate for all but the very largest and/or most complex enterprises — those with multiple thousands of employees supporting complex manufacturing operations. Solutions for such companies tend to involve high levels of customization and reliance upon extensive internal IT resources and professional services. These characteristics make meaningful, straightforward comparisons difficult if not impossible. In contrast, the solutions in this guide can serve larger enterprises with less complex requirements, as well as those seeking solutions that do not require high levels of internal expertise or external help. Focus / Comparison Guide / Midmarket/Enterprise ERP Solutions Focus Research ©2010 4
- 5. The Focus Short List The Short List and comparison grids that follow present information about leading Short List offerings are also designed for both manufacturers and companies solutions and vendors identified by Focus, organized by Buyer Type and the key in other industries. (Manufacturing was the original market for ERP solutions, considerations outlined above. Focus believes that the solutions and vendors on some of which are still designed primarily or exclusively for that market.) However, the Focus Short List offer pricing, functionality and/or support features of particular all the solutions and vendors cited in this guide are candidates worthy of your interest to each associated Buyer Type. consideration, given the needs of your particular Buyer Type. K Ey P O I nTS Type Of Buyer Best Product Bets Product Cost Vendor Designed for ease of use with tight varies considerably with users and Worldwide ecosystem of thousands Microsoft Dynamics ERP Microsoft Office integration features; aggressive competitive discounts of partners B netSuite Single integrated hosted CRM/ERP/Web Starts at $499 per month, plus $99 per Founded in 1998; more than solution user per month 6,600 customers BaSIC BuyERS SaaS solution intended to replace ad hoc $149 per user per month (starting at 25 ERP pioneer for more than 30 years, SaP Business ByDesign processes, spreadsheets for 10-500 users users) but historically not focused on Basic Buyers Comprehensive solution with licensed/ Starts at $25,000 25+ years in business; Epicor 9 hosted/SaaS options 20,000+ customers I Integrated applications for accounting, Ranges from $15,000 to $150,000 per 28+ years in business; Sage MaS 500 ERP CRM, HR and other functions for 20-1,000 month more than 5 million customers InTERMEDIaTE employees BuyERS Integrated, industry-tailored solution for up Configurator/cost estimator available at 1,200+ channel partners delivering SaP Business all-in-One to 2,500 employees SaP’s Web site 700+ industry solutions Comprehensive solution with licensed/ Starts at $25,000 25+ years in business; Epicor 9 hosted/SaaS options 20,000+ customers A Includes support for CRM, ERP, asset, Based on configuration, additional services 32+ years in business, 345,000+ Oracle E-Business Suite 12 aDvanCED product and supply chain management customers and partners worldwide BuyERS Integrated, industry-tailored solution for up Configurator/cost estimator available at 1,200+ channel partners delivering 700+ SaP Business all-in-One to 2,500 employees SaP ‘s Web site industry solutions B Basic Buyers I Intermediate Buyers A advanced Buyers Source: Focus, February 2010 Focus / Comparison Guide / Midmarket/Enterprise ERP Solutions Focus Research ©2010 5
- 6. The Focus Comparison Grids P R O D u C T C O n S I D E R aT I O n S : B aS I C F E aT u R E S 1 2 3 4 5 Buyer Optimized for Options for non- Option for Optimized for Allows customer Vendor: Product Solution Types manufacturing? manufacturing companies? hosted delivery? modular installations? modifications? Aplicor: Aplicor Hosted Software Suite I no Limited On-demand only yes yes Epicor Software: Epicor 9 B I A yes yes yes yes yes Exact Software: Exact Globe B I yes Limited no yes yes IFS: IFS Applications B I A yes yes yes yes yes Infor: Infor ERP LN B yes yes yes yes no Infor: Infor ERP SyteLine B I yes no yes yes yes Lawson: M3 (Make Move Maintain) B I A yes yes yes yes yes Enterprise Management System 7.1 Microsoft: MS Dynamics ERP B I A no yes yes yes yes Information not provided NetSuite: NetSuite B I A no yes On-demand only yes by vendor Information not provided Information not provided Oracle: E-Business Suite 12 I A yes yes yes by vendor by vendor Oracle: PeopleSoft Enterprise 9.1 B I no Limited yes yes yes Information not provided Plex Systems: Plex Online B I A yes no On-demand only yes by vendor QAD: Enterprise Applications B I yes yes yes yes yes Sage Software: MAS 500 ERP B I yes yes no yes yes Information not provided SAP: Business ByDesign B yes yes On-demand only yes by vendor Information not provided Information not provided SAP: Business-All-in-One I yes yes yes by vendor by vendor SYSPRO: SYSPRO B I A yes yes no yes yes B Basic Buyers I Intermediate Buyers A advanced Buyers * Small = 1-100, midsize = 101-500, small enterprise = 501-2,500, enterprise = 501-10,000+ Focus / Comparison Guide / Midmarket/Enterprise ERP Solutions Focus Research ©2010 6
- 7. P R O D u C T C O n S I D E R aT I O n S : B aS I C F E aT u R E S (COnTI n u E D) 6 7 8 9 10 Buyer Financial Human Resource International Vendor: Product Solution CRM Forecasting Types Management Management Languages/Currency Information not provided Aplicor: Aplicor Hosted Software Suite I yes yes yes yes by vendor Epicor Software: Epicor 9 B I A yes yes yes yes yes Exact Software: Exact Globe B I yes yes yes yes yes IFS: IFS Applications B I A yes yes yes yes yes Limited; full functionality no; Infor: Infor ERP LN B yes Limited yes available as an add-on available as an add-on Limited; full functionality Limited; full functionality Limited; full functionality Infor: Infor ERP SyteLine B I yes yes available as an add-on available as an add-on available as an add-on Lawson: M3 (Make Move Maintain) no; B I A yes yes yes yes Enterprise Management System 7.1 available as an add-on Microsoft: MS Dynamics ERP B I A yes yes yes yes yes no; available as a NetSuite : NetSuite B I A yes yes yes yes separate application Information not provided Oracle: E-Business Suite 12 I A yes yes yes yes by vendor Information not provided Information not provided Oracle: PeopleSoft Enterprise 9.1 B I yes yes yes by vendor by vendor Plex Systems: Plex Online B I A yes yes yes yes yes QAD: Enterprise Applications B I yes yes yes Partner yes Sage Software: MAS 500 ERP B I yes yes yes yes yes SAP: Business ByDesign B yes yes yes yes yes Information not provided SAP: Business-All-in-One I yes yes yes yes by vendor SYSPRO: SYSPRO B I A yes yes yes no yes B Basic Buyers I Intermediate Buyers A advanced Buyers * Small = 1-100, midsize = 101-500, small enterprise = 501-2,500, enterprise = 501-10,000+ Focus / Comparison Guide / Midmarket/Enterprise ERP Solutions Focus Research ©2010 7
- 8. P R O D u C T C O n S I D E R aT I O n S : B aS I C F E aT u R E S (COnTI n u E D) continue 11 12 13 14 15 Buyer Inventory Vendor: Product Solution Manufacturing Order Management Payroll Resource Planning Types Management Information not provided Information not provided Information not provided Aplicor: Aplicor Hosted Software Suite I yes yes by vendor by vendor by vendor Epicor Software: Epicor 9 B I A yes yes yes yes yes Exact Software: Exact Globe B I yes yes yes no yes IFS: IFS Applications B I A yes yes yes yes yes Infor: Infor ERP LN B yes yes yes no; available as an add-on yes Infor: Infor ERP SyteLine B I yes yes yes yes yes Lawson: M3 (Make Move Maintain) B I A yes yes yes no; available as an add-on yes Enterprise Management System 7.1 Microsoft: MS Dynamics ERP B I A yes yes yes yes yes Information not provided NetSuite: NetSuite B I A yes yes yes yes by vendor Information not provided Information not provided Oracle: E-Business Suite 12 I A yes yes yes by vendor by vendor Information not provided Oracle: PeopleSoft Enterprise 9.1 B I yes yes yes yes by vendor Plex Systems: Plex Online B I A yes yes yes yes yes QAD: Enterprise Applications B I yes yes yes no yes Sage Software: MAS 500 ERP B I yes yes yes yes yes SAP: Business ByDesign B yes yes yes yes yes Information not provided Information not provided SAP: Business-All-in-One I yes yes yes by vendor by vendor SYSPRO: SYSPRO B I A yes yes yes no yes B Basic Buyers I Intermediate Buyers A advanced Buyers * Small = 1-100, midsize = 101-500, small enterprise = 501-2,500, enterprise = 501-10,000+ Focus / Comparison Guide / Midmarket/Enterprise ERP Solutions Focus Research ©2010 8
- 9. P R O D u C T C O n S I D E R aT I O n S : I n T E R M E D I aT E F E aT u R E S 16 17 18 19 20 21 22 Buyer Compliance E-commerce or Estimating/ Enterprise Project Sales Vendor: Product Solution Main tenance Types Management Web Storefront Tools Quoting Performance Mgmt. Management Solution Information not Information not Information not Information not Information not Aplicor: Aplicor Hosted Software Suite I yes yes provided by vendor provided by vendor provided by vendor provided by vendor provided by vendor Epicor Software: Epicor 9 B I A yes yes yes yes yes yes yes Exact Software: Exact Globe B I yes Limited to B2B yes yes no yes yes IFS: IFS Applications B I A yes yes yes yes yes yes yes Limited; full no; available as an Infor: Infor ERP LN B yes yes functionality available yes yes yes add-on as an add-on Limited; full no; available as an no; available as an Infor: Infor ERP SyteLine B I yes yes functionality available yes yes add-on add-on as an add-on Lawson: M3 (Make Move Maintain) no; available as an B I A no no yes yes yes yes Enterprise Management System 7.1 add-on Microsoft: MS Dynamics ERP B I A yes yes yes yes no yes yes no; available as an no; possible through NetSuite: NetSuite B I A yes yes yes yes yes add-on customization Information not Information not Information not Information not Oracle: E-Business Suite 12 I A no yes yes provided by vendor provided by vendor provided by vendor provided by vendor Information not Information not Information not Information not Oracle: PeopleSoft Enterprise 9.1 B I yes yes yes provided by vendor provided by vendor provided by vendor provided by vendor Plex Systems: Plex Online B I A yes yes yes yes yes yes yes QAD: Enterprise Applications B I yes no yes yes yes no yes no; available as a no; available as an Sage Software: MAS 500 ERP B I yes yes not yes yes third-party add-on add-on Information not Information not SAP: Business ByDesign B yes yes yes yes yes provided by vendor provided by vendor Information not Information not Information not SAP: Business-All-in-One I yes yes yes yes provided by vendor provided by vendor provided by vendor SYSPRO: SYSPRO B I A yes yes yes yes no no yes B Basic Buyers I Intermediate Buyers A advanced Buyers * Small = 1-100, midsize = 101-500, small enterprise = 501-2,500, enterprise = 501-10,000+ Focus / Comparison Guide / Midmarket/Enterprise ERP Solutions Focus Research ©2010 9
- 10. P R O D u C T C O n S I D E R aT I O n S : a Dva n C E D F E aT u R E S continue 23 24 25 26 27 28 Buyer Asset Business Employee Product Engineering Marketing Vendor: Product Solution Types Management Intelligence Self-service Configurator Tools Applications Information not provided Information not provided Information not provided Information not provided Aplicor: Aplicor Hosted Software Suite I yes yes by vendor by vendor by vendor by vendor Epicor Software: Epicor 9 B I A yes yes yes yes yes yes no; available as an Information not provided no; available as an Exact Software: Exact Globe B I yes yes no add-on by vendor add-on IFS: IFS Applications B I A yes yes yes yes yes yes Limited; full functionality no; available as an no; available as an no; available as an no; available as an Infor: Infor ERP LN B yes available as an add-on add-on add-on add-on add-on no; available as an no; available as an Limited; full functionality Infor: Infor ERP SyteLine B I yes yes yes add-on add-on available as an add-on Lawson: M3 (Make Move Maintain) no; available as an B I A yes yes yes no yes Enterprise Management System 7.1 add-on Microsoft: MS Dynamics ERP B I A yes yes yes no no yes yes, via customization; no; available as a no; available as an NetSuite: NetSuite B I A yes yes also available as a yes third-party add-on add-on third-party add-on Information not provided Information not provided Information not provided Information not provided Oracle: E-Business Suite 12 I A yes yes by vendor by vendor by vendor by vendor Information not provided Information not provided Information not provided Oracle: PeopleSoft Enterprise 9.1 B I yes yes yes by vendor by vendor by vendor Plex Systems: Plex Online B I A yes yes yes yes yes Limited QAD: Enterprise Applications B I yes yes no yes Partner no no; available as an Sage Software: MAS 500 ERP B I yes yes yes yes yes add-on SAP: Business ByDesign B yes yes yes yes yes yes Information not provided Information not provided Information not provided SAP: Business-All-in-One I yes yes yes by vendor by vendor by vendor SYSPRO: SYSPRO B I A yes yes no yes yes yes B Basic Buyers I Intermediate Buyers A advanced Buyers * Small = 1-100, midsize = 101-500, small enterprise = 501-2,500, enterprise = 501-10,000+ Focus / Comparison Guide / Midmarket/Enterprise ERP Solutions Focus Research ©2010 10
- 11. P R O D u C T C O n S I D E R aT I O n : a Dva n C E D F E aT u R E S (COnTI n u E D) 29 30 31 32 33 34 Buyer Partner Sales Force Supply Chain Supplier Warehouse Vendor: Product Solution Procurement Types Relationship Mgmt. Automation Management Relationship Mgmt. Management Information not provided Information not provided Information not provided Information not provided Information not provided Aplicor: Aplicor Hosted Software Suite I yes by vendor by vendor by vendor by vendor by vendor Epicor Software: Epicor 9 B I A yes yes yes yes yes yes no; available as an no; available as an Exact Software: Exact Globe B I yes yes yes yes add-on add-on no; available as a IFS: IFS Applications B I A yes yes yes yes yes third-party add-on no; available as an Limited; full functionality Limited; full functionality Infor: Infor ERP LN B no yes yes add-on available as an add-on available as an add-on Limited; full functionality Infor: Infor ERP SyteLine B I yes yes yes yes yes available as an add-on Lawson: M3 (Make Move Maintain) B I A no yes no yes no yes Enterprise Management System 7.1 Microsoft: MS Dynamics ERP B I A yes yes yes yes yes no yes; additional yes; additional yes; available as a NetSuite: NetSuite B I A yes yes yes functionality available functionality available third-party add-on Information not provided Information not provided Information not provided Information not provided Oracle: E-Business Suite 12 I A yes yes by vendor by vendor by vendor by vendor Information not provided Information not provided Information not provided Oracle: PeopleSoft Enterprise 9.1 B I yes yes yes by vendor by vendor by vendor Plex Systems: Plex Online B I A yes yes yes yes yes Limited Limited; extendable QAD: Enterprise Applications B I yes yes no yes yes through add-ons no; available as a Sage Software: MAS 500 ERP B I yes no no yes yes third-party add-on Information not provided Information not provided Information not provided SAP: Business ByDesign B yes yes yes by vendor by vendor by vendor Information not provided Information not provided Information not provided Information not provided Information not provided SAP: Business-All-in-One I yes by vendor by vendor by vendor by vendor by vendor SYSPRO: SYSPRO B I A yes yes no yes yes yes B Basic Buyers I Intermediate Buyers A advanced Buyers * Small = 1-100, midsize = 101-500, small enterprise = 501-2,500, enterprise = 501-10,000+ Focus / Comparison Guide / Midmarket/Enterprise ERP Solutions Focus Research ©2010 11
- 12. P R O D u C T C O n S I D E R aT I O n S : P L aT F O R M a n D D E L I v E Ry 35 36 37 38 39 40 Buyer System Includes EDI Code or SDK Supports Vendor: Product Solution SOA Support Database Types Architecture Software Available Open Standards Information not provided Information not provided Information not provided Information not provided Information not provided Aplicor: Aplicor Hosted Software Suite I n/a by vendor by vendor by vendor by vendor by vendor Information not provided Information not provided Information not provided Epicor Software: Epicor 9 B I A Microsoft .nET yes yes by vendor by vendor by vendor Exact Software: Exact Globe B I Microsoft visual Basic Limited MySQL 2005 or 2008 yes yes yes J2EE-based open IFS: IFS Applications B I A architecture with yes Oracle databases yes no yes a .nET-based interface InFOR ERP Ln 4GL Oracle databases and Infor: Infor ERP LN B yes yes no yes based on Java SQL Server Infor: Infor ERP SyteLine B I Microsoft .nET yes SQL Server yes yes yes Lawson: M3 (Make Move Maintain) WebSphere, Industry standard B I A yes yes no yes Enterprise Management System 7.1 System i, Java databases Microsoft: MS Dynamics ERP B I A Microsoft .nET yes Microsoft SQL Server yes yes yes Cloud application based yes, via Open SDK; NetSuite: NetSuite B I A on a 3-tier multi-tenant n/a n/a also available via yes yes architecture a third-party add-on Information not provided Information not provided Information not provided Information not provided Information not provided Information not provided Oracle: E-Business Suite 12 I A by vendor by vendor by vendor by vendor by vendor by vendor Information not provided Information not provided Information not provided Information not provided Oracle: PeopleSoft Enterprise 9.1 B I yes yes by vendor by vendor by vendor by vendor Plex Systems: Plex Online B I A Microsoft .nET n/a n/a yes yes yes QaD service oriented Some enhancement tools QAD: Enterprise Applications B I yes Progress BMS yes yes architecture available; no code no; available as a Sage Software: MAS 500 ERP B I Microsoft .nET no Microsoft SQL Server yes yes third-party add-on Information not provided Information not provided Information not provided Information not provided Information not provided SAP: Business ByDesign B yes by vendor by vendor by vendor by vendor by vendor Information not provided Information not provided Information not provided Information not provided SAP: Business-All-in-One I SaP netWeaver yes by vendor by vendor by vendor by vendor Windows platform, SYSPRO: SYSPRO B I A Microsoft .nET yes yes yes yes Microsoft SQL or ISaM B Basic Buyers I Intermediate Buyers A advanced Buyers * Small = 1-100, midsize = 101-500, small enterprise = 501-2,500, enterprise = 501-10,000+ Focus / Comparison Guide / Midmarket/Enterprise ERP Solutions Focus Research ©2010 12
- 13. C O S T C O n S I D E R aT I O n S 1 2 3 4 Buyer Average TIme Published ROI Payment Vendor: Product Solution Solution Cost Types to Deploy Use Cases Model Options Aplicor: Aplicor Hosted Software Suite I Information not provided by vendor Information not provided by vendor Information not provided by vendor SaaS Epicor Software: Epicor 9 B I A Starts at $25,000 3 to 9 Months yes License, hosted, SaaS Exact Software: Exact Globe B I Starts at $25,000 2 to 6 Months yes License varies by users, modules and support IFS: IFS Applications B I A 3 to 6 Months yes License level Infor: Infor ERP LN B Information not provided by vendor 4 to 9 Months yes, upon request License, hosted license Infor: Infor ERP SyteLine B I Information not provided by vendor 3 to 6 Months yes, upon request License, hosted, SaaS Lawson: M3 (Make Move Maintain) B I A varies by users and applications varies yes License, hosted license Enterprise Management System 7.1 Microsoft: MS Dynamics ERP B I A Information not provided by vendor 2 weeks to several months yes License, SaaS $499 per month, plus $99 per user NetSuite: NetSuite B I A 3 to 6 Months yes SaaS per month Oracle: E-Business Suite 12 I A Information not provided by vendor Information not provided by vendor Information not provided by vendor License, hosted Oracle: PeopleSoft Enterprise 9.1 B I Information not provided by vendor Information not provided by vendor Information not provided by vendor License, hosted Plex Systems: Plex Online B I A From $4,000 to $100,000 per month 1 to 12 Months yes SaaS QAD: Enterprise Applications B I Information not provided by vendor 4 to 9 Months yes License, SaaS Sage Software: MAS 500 ERP B I From $15,000 to $150,000 per month 4 to 6 Months yes License $149 per user per month, starting at SAP: Business ByDesign B 1 to 2 Months Information not provided by vendor SaaS 25 users SAP: Business-All-in-One I Information not provided by vendor 2 to 4 Months Information not provided by vendor License, hosted Financial modules: $1,500 for 4 users; SYSPRO: SYSPRO B I A 3 to 6 Months yes License manufacturing modules: $1,800 for 4 users B Basic Buyers I Intermediate Buyers A advanced Buyers * Small = 1-100, midsize = 101-500, small enterprise = 501-2,500, enterprise = 501-10,000+ Focus / Comparison Guide / Midmarket/Enterprise ERP Solutions Focus Research ©2010 13
- 14. v E n D O R C O n S I D E R aT I O n S 1 2 3 4 Buyer Length of Time Number of Vendor: Product Solution Customers Consulting Support Types in Business Customers Worldwide Aplicor: Aplicor Hosted Software Suite I 10 years Information not provided by vendor Information not provided by vendor yes Companion Systems, Hansatech, Epicor Software: Epicor 9 B I A 25 years 20,000 yes Symetrics Exact Software: Exact Globe B I 25 years Industrielle alliance, ameco, St. Gobain 100,000 yes u.S. air Force, IFS: IFS Applications B I A 26 years 2,000 yes Lockheed Martin, Saab Infor: Infor ERP LN B 7 years Boeing, Fomas Group, Snecma 70,000 yes advanced Input Systems, Infor: Infor ERP SyteLine B I 7 years 70,000 yes Colonial Systems, Duramax Marine Lawson: M3 (Make Move Maintain) B I A 33 years Jelly Belly, TaL, Zeppelin 4,500 yes Enterprise Management System 7.1 Expert Group, Exhausto, Microsoft: MS Dynamics ERP B I A 34 years Hundreds of thousands yes Glidewell Laboratories asahi Kasei Spandex america, NetSuite: NetSuite B I A 11 years 6,600 yes Isuzu Truck, Jollibee Foods Oracle: E-Business Suite 12 I A 32 years Information not provided by vendor 345,000 Information not provided by vendor Oracle: PeopleSoft Enterprise 9.1 B I 32 years Information not provided by vendor 345,000 Information not provided by vendor Inteva, Magna Powertrain, Plex Systems: Plex Online B I A 14 years 400 no; available from partners Fisher & Company SanDisk, Johnson Controls, QAD: Enterprise Applications B I 26 years 6,000 yes TRW automotive Entertainment Lighting Services, Sage Software: MAS 500 ERP B I 28 years Metropolitan Regional Info Systems, 5.8 million yes Power Curbers SAP: Business ByDesign B 30 years Information not provided by vendor Information not provided by vendor Information not provided by vendor SAP: Business-All-in-One I 30 years Information not provided by vendor Information not provided by vendor Information not provided by vendor Thermo Fisher, Mac Paper, SYSPRO: SYSPRO B I A 31 years 14,000 yes airborne Systems B Basic Buyers I Intermediate Buyers A advanced Buyers * Small = 1-100, midsize = 101-500, small enterprise = 501-2,500, enterprise = 501-10,000+ Focus / Comparison Guide / Midmarket/Enterprise ERP Solutions Focus Research ©2010 14
- 15. vendor Profile Epicor Exact Aplicor IFS Infor Lawson Microsoft Software Software • Focused on midmarket • Solution based on • Worldwide presence — • Solutions optimized for • Focused on building, • Merged with Intentia • Integrates CRM and and enterprise CRM/ consolidation of multiple headquartered in The complex deployments buying and integrating consultancy in 2006 ERP closely with ERP users disparate solutions netherlands; customers — multi-site, multi- best-of-breed business • On-site and remotely Microsoft Office to • Claims 4-year, 100 • Can be implemented as in 125 countries language, and so on applications hosted services offered improve ease of use percent uptime of hosted, premise-based • Expanding beyond ERP • Historically stronger • Offers flexible directly or through • “azure” cloud/SaaS hosted services or hybrid solution to CRM, HR, analytics; in Europe than in the software upgrade/ 1,700+ consultants initiative potentially • Offers SLas (service • Claims lowest TCO increasing focus on the americas exchange options with • Works closely with major but still under level agreements) with (total cost of ownership) americas • Launched IFS maintenance contracts customers to measure development financial guarantees among leading offerings • Recently introduced Enterprise Explorer • 3,500 product success, ROI and TCO • a leading software • For more information: • For more information: “software rental” for (IEE) user interface to specialists in 35 accurately and credibly partner of every major www.aplicor.com www.epicor.com contract/make-to-order improve usability countries and 1,400 • For more information: computing hardware manufacturers • For more information: partners www.lawson.com vendor • For more information: www.ifsworld.com • For more information: • For more information: www.exact.com www.infor.com www.microsoft.com SAP: Business- NetSuite Oracle Plex Systems QAD Sage Software SYSPRO All-in-One • Solution combines • Expanding beyond • Focused on enabling • Founded in 1979 • Focused almost • Founded in 1972, • More than 30 years CRM, ERP, e-commerce historic focus on large comprehensive specifically to exclusively on smaller perhaps the best-known experience, 14,000 and real-time, role-based enterprises manufacturing support, develop software for and midsize businesses ERP software provider licensees and 1,500 dashboards • Corporate SaaS/cloud “shop floor to top floor” manufacturers • More than 25 years of worldwide channel partners across • Web-based SaaS strategy and ultimate • Solution originally built • Solutions currently experience; more than • More than 75,000 60 countries architecture enables integration of multiple as a consulting project used by more than 6 million customers, customers, 140,000 • a single, comprehensive, deep functionality CRM/ERP solutions for automotive-parts 6,000 companies in 90 13,400 employees deployments, 12 million modular solution economically still in flux maker in 1990s countries worldwide users, 2,400 business tailored via consulting • Offers integrated • For more information: • Plex Online SaaS • Recent upgrades • Customer support partners worldwide services to specific user support for innovative www.oracle.com offering launched in are a response to network of 40,000 • acquired Business requirements features such as 2001 users’ downsizing, accountants and 30,000 Objects in 2008 to • Focused on combining recurring billing and • For more information: reorganization and business partners broaden portfolio technologies, services shipping www.plex.com training concerns • For more information: • For more information: and users’ business • For more information: • For more information: www.sage.com www.sap.com needs into unified ERP www.netsuite.com www.qad.com solutions • For more information: www.syspro.com Focus / Comparison Guide / Midmarket/Enterprise ERP Solutions Focus Research ©2010 15
- 16. Others Worth Watching Expandable Software Workday • Expandable Software is an emerging competitor in the SaaS ERP market, offering • Workday, founded by PeopleSoft founder Dave Duffield, offers a SaaS solution that a comprehensive, modular framework of applications and functions. The solution includes HR, payroll and other functions the company claims are worthy alternatives to offers enterprisewide ERP and supply chain management features, a common user traditional ERP deployments. Workday also promises rapid deployment, global reach, interface across all functions, and on-site and on-demand deployment options. It also consistency in GRC (governance, risk and compliance ) management, lower costs and has powerful reporting and dashboard functions. The solution is built on Microsoft greater agility and flexibility than traditional ERP solutions. foundation technologies, including SQL Server. • For more information: www.workday.com • For more information: www.expandable.com In addition, Microsoft, Oracle, SAP, Salesforce.com and other leading Several other vendors, notably Agresso, Deltek and Quicken, all CRM and ERP vendors are likely to introduce new offerings, options have relevant offerings in this market. (Oracle has additional relevant and alliances as more ERP functionality becomes available via SaaS offerings in its acquired JD Edwards portfolio as well.) However, Focus and cloud-based delivery. Focus believes this trend will accelerate and was unable to obtain sufficient information about these offerings to continue indefinitely. Users pursuing or considering ERP deployments make meaningful comparisons or analysis possible within editorial should question candidates closely about their SaaS/cloud plans. They deadlines. Focus will try to include these vendors and their offerings in should then compare those plans carefully with their own business future updates to this Comparison Guide. needs and goals. Focus / Comparison Guide / Midmarket/Enterprise ERP Solutions Focus Research ©2010 16
- 17. about Focus Research Each year U.S. businesses spend more than $75 trillion* dollars on goods and services. And yet there has not been a definitive source of trustworthy and easily accessible information to support business buyers and decisions makers — especially those in small and midsize businesses. Filling this gap is the mission of Focus Research. Through its Research Guides, Focus Research empowers buyers to make considered purchases and decisions. Focus does this by providing freely available, actionable advice based on the expertise of other buyers, recognized experts and Focus analysts. Guiding Principles Our goal is not only to provide independent and high-quality research but also to deliver a new research model that serves all businesses. Open: We believe information must be set free. The data, advice and Relevant: We believe there is no “one-size-fits-all” answer to a research on Focus are widely distributed and available to everyone business purchasing decision. Focus Research is, therefore, designed to address specific concerns of multiple buyer types across multiple Peer-powered: We believe in the power of many. Thousands of buyers industries. As such, users are encouraged to combine our different and experts contribute their expertise to Focus every day. Our job is to research deliverables into tailor-made packages that effectively take their insights and integrate them into our research. address their unique needs and goals. Practical: We believe in addressing everyday issues facing businesses. Focus Research does not pontificate on high-level trends or promote broad-based research agendas. Rather, Focus Research endeavors to provide specific, actionable recommendations that help businesses make the right decision every time. * Source: visa, Inc. Commercial Consumption Expenditure Index fact sheet. Focus / Comparison Guide / Midmarket/Enterprise ERP Solutions Focus Research ©2010 17