B2B Managed Services Overview
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Lightwell offers B2B managed services to help companies automate complex processes while alleviating the strain on their internal resources. Their services include expert management of B2B processes, increased operational efficiency, and enhanced visibility, providing a tailored solution to meet diverse needs. With four levels of services, Lightwell aims to support businesses in achieving cost reductions, faster time-to-revenue, and improved customer satisfaction through effective B2B integration.
B2B Managed Services Overview
- 1. Achieve the full benefits of B2B integration while reducing the burden on your resources B2B Managed Services Overview Today’s competitive business landscape heavily favors companies that automate complex processes and collaborate effectively with their customers, suppliers and partners. The benefits of doing so are numerous, including reduced costs, faster time-to-revenue, and greater visibility across supply and demand chains. However, many companies lack the technical resources and expertise required to achieve these benefits. In addition, their internal staff is overloaded with other technology priorities, and managing a diverse community of customers and partners is a huge burden on a team that is already spread too thin. B2B Managed Services from Lightwell are designed to help you achieve the far-reaching benefits of B2B integration and collaboration while significantly reducing the burden on your company’s internal resources. The Perfect Combination Our B2B Managed Services offerings combine the industry-leading capabilities of IBM® Sterling B2B Integrator, the deep technical and business expertise of our consulting team, the numerous benefits and capabilities of our innovative B2B Framework, and world-class hosting and infrastructure. And because we believe there is no “one size fits all” when it comes to B2B integration, we offer four levels of managed services. So, whether you simply need a few skilled resources to assist your with your current B2B project or upgrade, need us to manage your on-premise solution, or wish to outsource the management of your entire B2B environment and business partner community to us—we have a solution to meet your current and future needs. Benefits of B2B Managed Services Through our B2B Managed Services, you’ll achieve numerous benefits including the following: • Expert management of your B2B processes and communications • Increased efficiency • Faster response to ever-changing demands • Exceptional visibility across your value chain • Lower internal technology and resource costs • Increased customer satisfaction © 2014 Lightwell Inc. • www.lightwellinc.com • North America +1 (614) 310-2700 • EMEA +44 (0) 845 226 0979 Expert B2B Consulting Services IBM Sterling B2B Integrator B2B Framework World-Class Infrastructure
- 2. B2B Managed Services Technology Components B2B Managed Services © 2014 Lightwell Inc. • www.lightwellinc.com • North America +1 (614) 310-2700 • EMEA +44 (0) 845 226 0979 Services Components A best-in-class solution that enables you to integrate complex B2B processes with your diverse partner community. It supports a broad range of industry B2B communications standards and provides high-performance data translation capabilities. You’ll be able to communicate and exchange information with any of your customers and partners in virtually any data format. A powerful toolset that enhances the capabilities of B2B Integrator through hundreds of pre-built components, business processes and advanced features. It reduces implementation time and cost, and minimizes the need for custom development, ensuring you’ll be up and running quickly and cost-effectively. B2B Framework also ensures standards and best practices are followed, streamlines trading partner onboarding and management, and enables an exceptional level of visibility and control. This helps you get the most out of your system while keeping startup and ongoing management costs down. When we host your B2B solution, you will benefit from industry-leading performance, high availability and scalability, data archiving, redundancy, and disaster recovery. With our skilled team assisting you, you’ll benefit from decades of experience in B2B strategy, implementation, optimization, management, technical support, and business partner community management. We provide the following services and capabilities as part of our managed services offerings. Discovery Implementation Proactive Ongoing Management Support On-Site Assessment of: • Your B2B Strategy • Current Environment • Project Backlog • Business Partner Communications and Support Needs • And More • Implementation, Upgrade and Migration Services • EDI Mapping • Trading Partner Onboarding • Communications Setup • Testing • Systems Management • Monitoring • Document Tracking • Error and Exception Handling • Transaction Management • Program Management • Comprehensive Standard Support • Optional 24x7 Support • Optional Trading Partner Management and Support Four Levels of B2B Managed Services We offer four levels of managed services to meet your needs now and in the future. Our services and solutions are designed to enable you to move between these levels as your needs change. We’ll provide skilled resources to assist you with your on-premise B2B integration initiative during specified hours and timeframes. Staff Augmentation If you have an existing IBM Sterling B2B integration solution in place at your location, you can outsource the management and monitoring of the solution to us. We will engage in an initial discovery process, freshen up your existing implementation, apply best practices, become an extension of your staff, and proactively manage and monitor your application for you. On-Premise Solution for Existing B2B Implementations IBM Sterling B2B Integrator Lightwell B2B Framework World-Class Infrastructure
- 3. Four Levels of B2B Managed Services (Continued) Our B2B Integration Expertise For more detailed information, visit us at lightwellinc.com Or contact us at info@lightwellinc.com Lightwell Inc., formerly known as Oxford Consulting Group, is a leading technology consulting firm and solutions provider serving organizations throughout North America and the United Kingdom. We have partnered with IBM/ Sterling Commerce since 2000 to provide delivery and support services to many of their most notable customers. And with nearly 200 IBM focused professionals and expertise gained from hundreds of successful B2B engagements; our breadth and depth of experience is unmatched. B2B Managed Services © 2014 Lightwell Inc. • www.lightwellinc.com • North America +1 (614) 310-2700 • EMEA +44 (0) 845 226 0979 Why Lightwell for B2B Managed Services? If you wish to migrate to the IBM Sterling B2B Integrator solution from another EDI or B2B integration solution, or upgrade to the current version of IBM Sterling B2B Integrator, we’ll perform all of the above, in addition to completing a new solution design and implementation at your location. On-Premise Solution for New or Upgrade B2B Implementations We’ll implement your IBM Sterling B2B Integrator solution in our data center in addition to managing and optimizing all aspects of it. From initial discovery of your needs, to design, setup and implementation, to trading partner onboarding and management, to proactive monitoring and support—we’ll handle it all for you. B2B SaaS / Hosted Solution • Experience and expertise • Best practices and standards-based approach • Our commitment to your success • Flexibility of our offerings • Portability of your solution • Enhanced visibility with self-service access • Security-rich capabilities • High availibility and scalability • Comprehensive support offerings
- 4. B2B Managed Services Benefits About Lightwell For more detailed information, visit us at lightwellinc.com Or contact us at info@lightwellinc.com Lightwell Inc. was formerly known as Oxford Consulting Group, Inc. Year Founded: 1998 Location: Headquarters in Westerville, Ohio USA, with offices across the United States, Canada and the United Kingdom Website: www.lightwellinc.com Core Values: • Client commitment • Integrity • Respect for the individual • Teamwork • Corporate citizenship Top Officers • Michelle Kerr, Chairman and President • Adam Heeter, CEO B2B Managed Services © 2014 Lightwell Inc. • www.lightwellinc.com • North America +1 (614) 310-2700 • EMEA +44 (0) 845 226 0979 Contact Us to Get Started Connect @Lightwell • Reduced IT infrastructure and internal resource costs. Our B2B managed services will reduce the need for additional infrastructure investments while reducing costs associated with recruiting, hiring and retaining skilled EDI and B2B resources. • Increased operational efficiency. Through high-performance technologies, increased automation, reduced errors, and expert management of your complex B2B processes; you and your partners will achieve exceptional levels of operational efficiency. • Support and scalability for growth. Through rapid trading partner onboarding and greater scalability, you will be able to enter new markets quickly, support higher transaction volumes, and achieve faster time-to-revenue. • Better focus on your key initiatives and core competencies. By offloading all or part of your B2B management tasks to us, your internal resources can focus on initiatives most critical to your company. • Faster response to changing supply and demand. With greater visibility across your value chain and the ability to communicate seamlessly with your entire customer and business partner community, you will be able to better manage inventory levels and costs. • Improved customer satisfaction and retention. By reducing errors, ensuring on-time and accurate orders, delivering higher customer service levels, and becoming more demand-driven; you’ll exceed the expectations of your customers to build lasting and profitable relationships. If you are interested achieving the benefits of B2B Managed Services in your organization, please contact Lightwell today at info@lightwellinc.com, and we will connect you with one of our representatives to discuss your needs.