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In an Ocean of Data

How Deep do You Want to Dive?
Sagit Siegal
UX Team Lead
#ATD2017
I have a Confession
…I hate the beach
I have a Confession
Sagit Siegal - All Things DATA 2017
5
Hey, it could be different!
6#ATD2017
7
Data …
#ATD2017
looks different if settings are changed
8
Data …
#ATD2017
Sagit Siegal
UX Team Leader
Thomson Reuters
sagit.siegal@TR.com
Sagit Siegal - All Things DATA 2017
Thomson Reuters - Israel
• Natural Language Processing
• Machine Learning
• Big Data
Thomson Reuters - Israel
• Natural Language Processing
• Machine Learning
• Big Data
Understanding
unstructured text
This is the story of Calais Viewer…
13#ATD2017
Calais Viewer
14
Pastes
Texts
User
Calais Viewer
15
Pastes
Texts
User
Calais Viewer
Calais Viewer
Pastes
Texts
User
16
The technology is great!
17#ATD2017
The technology is great…
But the product….
18#ATD2017
Sagit Siegal - All Things DATA 2017
Houston, we have a problem.
20#ATD2017
Challenges
Large user range
21#ATD2017
Challenges
Limited resources
22#ATD2017
Challenges
The visual
experience
23#ATD2017
So what did we do?
24#ATD2017
Blitz it!
3 Phases approaching
the challenge
25#ATD2017
Know The
Users
Know
Yourself
Base Design
On Research
26
1 2 3
#ATD2017
Know The
Users
Know
Yourself
Base Design
On Research
27
1 2 3
#ATD2017
Know the users = Research
28#ATD2017
Interview them!
29
Know the users | How?
#ATD2017
Know the users | Goals
MAP USER
TYPES

and user stories
30#ATD2017
MAP USAGE 

and user journeys
31
Know the users | Goals
#ATD2017
CHECK VIABILITY 

for new ideas
32
Know the users | Goals
#ATD2017
QA and

Content Analyst
Promotion
Oriented
Decision
Maker
33
Know the users | Calais Viewer User
Types
#ATD2017
DONE
34
Know the users | Map Usage with Journey
Maps
#ATD2017
•Pain Points
•Needs
35
Know the users | Map Pain Points
#ATD2017
Difficult Journey Inside the Tool
36
Know the users | Pain Points
#ATD2017
Sagit Siegal - All Things DATA 2017
Scan manually.
Find company
Hover over
company
Hand moved.
Pop up
disappeared
Try to find what
you need in the
pop up
Pop up appears
Repeat
38#ATD2017
Journey Leads Outside the Tool
39
Know the users | Pain Points
#ATD2017
Calais Viewer
40#ATD2017
Pen & Paper
Calais Viewer
Copy PermID
Number
Leave
Calais
Viewer
41#ATD2017
Pen & Paper
Calais Viewer
Copy PermID
Number
Type
Copied
Number
Leave
Calais
Viewer
www.PermID.orgView in Knowledge Graph
#ATD2017
Know the users | Identify Needs
43#ATD2017
AdvancedBasic
44
Know the users | Needs
#ATD2017
Complex DataSimple Data
45
Know the users | Data Needs
#ATD2017
Different Needs, Different Data
46
Know the users | Data Needs
#ATD2017
Complex DataSimple Data
QA and

Content Analyst
Promotion
Oriented
Decision
Maker
47
Know the users | User Types
#ATD2017
Complex
Data
Simple
Data
48
Know the users | User Data Needs
#ATD2017
Know the users | Prioritize User Needs
49#ATD2017
50
Know the users | Common Needs First
#ATD2017
51
Know the users | Prioritize the Rest
#ATD2017
Complex
Data
Simple
Data
52
Know the users | User Focus
#ATD2017
Complex
Data
Simple
Data
53
Know the users | User Focus
#ATD2017
2
1
1
Copy to Clipboard
Clear Highlights
Popup Readability
1 = Low | 2 = Medium | 3 = High
54
Know the users | Prioritize the Rest
Original idea: Yaniv Sarig
2
1
1
Copy to Clipboard
Clear Highlights
1
1
3Popup Readability
1 = Low | 2 = Medium | 3 = High
55
Know the users | Prioritize the Rest
Original idea: Yaniv Sarig
2
1
1
Copy to Clipboard
Clear Highlights
1
1
3
X
X
XPopup Readability
1 = Low | 2 = Medium | 3 = High
56
Know the users | Prioritize the Rest
Original idea: Yaniv Sarig
2
1
1
Copy to Clipboard
Clear Highlights
1
1
3
2
1
3
X
X
XPopup Readability
=
=
=
1 = Low | 2 = Medium | 3 = High
57
Know the users | Prioritize the Rest
Original idea: Yaniv Sarig
Priority
Know The
Users
Know
Yourself
Base Design
On Research
58
1 2 3
#ATD2017
Know yourself | Prioritize Abilities
Prioritize your ability for
solution handling
59#ATD2017
1
2
60
Know yourself |Prioritize Users
#ATD2017
2
1
3
Copy to Clipboard
Clear Highlights
2
3
3
4
9
3
X
X
XPopup Readability
1 = Low | 2 = Medium | 3 = High
Know yourself | Prioritize Tasks
=
=
=
Priority
2
1
3
Priority
Copy to Clipboard
Clear Highlights
2
3
3
4
9
3
X
X
XPopup Readability
=
=
=
1 = Low | 2 = Medium | 3 = High
X
X
1
8
6
1 2222
Know yourself | Prioritize Tasks
Know The
Users
Know
Yourself
Base Design
On Research
63
1 2 3
#ATD2017
Hover pop up improvement
Designing Layers of Data
DELIGH
T
EXPAND
ENHANC
E
COMMON
GROUND
65#ATD2017
Designing Layers of Data
DELIGH
T
EXPAND
ENHANC
E
COMMON
GROUND
66#ATD2017
Find the common ground
and build up
Common Ground
67#ATD2017
Common ground as the
foundation of the design
68
COMMON
GROUND
#ATD2017
What are
you looking
for in the
hover text?
69
COMMON
GROUND
#ATD2017
What are you looking for in the hover text?
Users #1 #2 #3 #4 #5 #6 #7 #8
PermID
Confidence
level 	 	 	 	
Count 	 	 	 	
Relevance 	
Company name 	 	 	 	 	 	
Parent company 	 	 	 	
Ticker 	 	 	 	 	
Nationality 	 	 	
Primary ric 	
70
COMMON
GROUND
#ATD2017
Reorganizing
the text order
COMMON
GROUND
Most common
move to top
COMMON
GROUND
Clear category
divisions
COMMON
GROUND
Gradually
expose
complexity
74
COMMON
GROUND
#ATD2017
Designing Layers of Data
DELIGH
T
EXPANDCOMMON
GROUND
ENHANC
E
75#ATD2017
Enhance ability to browse
within the given data
Enhance
76#ATD2017
Add anchors
ENHANCE
77#ATD2017
Designing Layers of Data
DELIGH
T
EXPAND
ENHANC
E
COMMON
GROUND
78#ATD2017
Expose users to your
own depth of data
Expand
79#ATD2017
Connection to other capabilities
EXPAND
80#ATD2017
Sagit Siegal - All Things DATA 2017
Designing Layers of Data
DELIGH
T
EXPAND
ENHANC
E
COMMON
GROUND
82#ATD2017
Clean & minimal allows
complexity to show
Delight
83#ATD2017
84
DELIGHT
#ATD2017
85
DELIGHT
#ATD2017
Minimal Color Palette
DELIGHT
86#ATD2017
Images added with care
87
DELIGHT
#ATD2017
DELIGHT
Embracing space
Improving Data Visualization
89#ATD2017
7 Suggestions for a
Better Data Based Tool
90#ATD2017
Know Your Users 

Research needs and pain points
1
91#ATD2017
Prioritize 

Users Needs * Ability to Deliver * Marketing Needs
2
92#ATD2017
Design Based on Research
Test While Designing
3
93#ATD2017
Start Design with Common Ground

And Build Up
4
94#ATD2017
Expose Data Gradually
To Reduce Noise 

5
95#ATD2017
Offer a Universe of Solutions 

Expose More Capabilities
6
96#ATD2017
Clean Data Presentation Delight 

Less is More
7
97#ATD2017
Sagit Siegal - All Things DATA 2017
Sagit Siegal - All Things DATA 2017
We are now expanding
100#ATD2017
Sagit Siegal - All Things DATA 2017
Same Data looks different when
settings are changed
102#ATD2017
Sagit Siegal - All Things DATA 2017
Help Your Users
Explore the Data
Ocean
Sagit Siegal
UX Team Leader
Thomson Reuters
sagit.siegal@TR.com

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Sagit Siegal - All Things DATA 2017