SharePoint Exchange Forum - How to Make a SharePoint Site Intuitive
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This document summarizes a presentation by Marcy Kellar on making SharePoint sites intuitive. To design an intuitive site, the presenter explains that you must first define the intended user, tasks, and metrics for determining ease-of-use. Second, the gap between what users already know and what the site wants them to know must be narrowed. Finally, the presentation provides tips for making a site intuitive, such as designing around user expectations, following design patterns and conventions, ensuring consistency, and correcting issues like alignment that impede usability. The key things that must be defined for a site to be easy to use are the intended user, tasks, and metrics.
SharePoint Exchange Forum - How to Make a SharePoint Site Intuitive
- 1. How to Make a SharePoint Site Intuitive The Science of “Easy-to-Use” Presented by Marcy Kellar
- 2. Your Speaker: Marcy Kellar • Principal, SharePoint Soapbox • Co-author of Beginning SharePoint Designer 2010 (Wrox, October 2010) • Professor, Art Institute, Intro to User Centered Design” and “Usability Testing.” • Specialties include – SharePoint – Over 7 years experience – User experience design (UX) – SharePoint Branding and UI customization – Information architecture – Web content management – usability testing Twitter: @marcykellar Blog: http://thesharepointmuse.com Linkedin: http://linkedin.com/in/marcykellar
- 3. What You Will Learn Today • How to articulate and define “easy-to-use” (and how to measure it) • Fundamentals of user experience (UX) design • Techniques and Tools used to design intuitive sites • Examples of intuitive and non-intuitive solutions in SharePoint 2010
- 4. Part 1 DEFINING EASY TO USE
- 8. 3 Things Must Be Defined For a Site To Be “Easy To Use” User Task Metrics
- 9. Question: Who is the Intended User?
- 10. This Sink Should Be Easy to Use Sink, 33rd floor, Hard Rock Hotel, Chicago April 2012
- 11. Adding the User Changes Everything Where do I put my Stuff???? Sink, 33rd floor, Hard Rock Hotel, Chicago April 2012
- 12. Question#2 What is the Intended Task?
- 13. What is the Intended Task/Use? Photo Courtesy icanhascheezburger.com
- 14. Question #3? What Does “Easy-to-Use” Mean and How Will it be Measured?
- 15. Defining Metrics • What are you measuring? – Time to Task? – Completion? – User Satisfaction? • Be Specific – % – Seconds
- 16. Two Ways to Define/Collect Metrics • Qualitative – Users provide anecdotal evidence; Informal; “feedback” Subjective • Quantitative – Data. Scientific. Don’t Really Need User. (Search Fails. 404s. Logs) Objective
- 17. Better Than “Easy to Use” • Administrators of the site should be able to add content using the user interface after 1 30 min session of training. • Users should be able to access their profile data through each tab of the profile web part without training. • Users should be able to upload a document through the user interface in under 5 seconds. • 80% of Users of the site should report satisfaction with the site use
- 18. Part 1: Takeaways • You must know who the user is before you can define “easy to use” • Define tasks without subjective terminology • Metrics can be measured subjectively or objectively
- 20. Intuitive = Readily learned or understood
- 21. Defining the Intuitive Factor What Your Users What You Want Already Know Your Users To Do Current Target Knowledge Knowledge
- 22. Defining the Intuitive Factor What Your Users What You Want Already Know Your Users To Do GAP Current Target Knowledge Knowledge
- 23. Defining the Intuitive Factor What Your Users What You Want Already Know Your Users To Do GAP Current Target Knowledge Knowledge Expectations Culture
- 24. Part II: Intuitive Takeaways 1. You must know what the user knows to make something “intuitive” 2. Narrowing the gap between what a user knows and what you want them to know makes a site intuitive.
- 25. Part 3 SO HOW DO YOU MAKE A SITE INTUITIVE?
- 26. Step 1: Design Around Users Expectations • Get Inside Users Minds (Interviews) • Know How Users Use the Web (Conventions) • Follow Best Practices (Design Patterns) • Develop Archetype Users (Personas)
- 27. Users spend most of their time on other sites Jakob's Law of the Web User Experience
- 28. What Is Inside Users Minds Photo Courtesy iStock
- 29. Know When To Make An Executive Decision “If I had asked people what they wanted, they would have said faster horses.” Henry Ford
- 30. Follow Conventions Found at Universal Usability Guidelines
- 31. Design Patterns • Follow Design Patterns • Design Pattern Sites – http://patternry.com – http://ui-patterns.com
- 32. First Law of Usability • Don’t Make Me THINK!! • Thought Bubbles = The Moment When User is Pulled Out of Task • Buy Steve Krug’s book, “Don’t Make Me Think”
- 33. Users don’t like to feel dumb Be Consistent
- 34. Be Consistent
- 35. Takeaways : Tips for Making a Site Intuitive • Design around users expectations • Learn Design Patterns • Follow Visual Design Best Practices • Be Consistent
- 36. QUESTION: What 3 things should be defined to successfully make a site “Easy to Use”
- 37. EXAMPLES
- 39. Example: Not Easy to Read
- 40. Corrected By Correcting Alignment, the Site is easier to read, and easier to use.
- 41. Where To Find Me • Twitter: @marcykellar • Blog: http://thesharepointmuse.com • Linkedin: http://linkedin.com/in/marcykellar