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CURRENT RESEARCH Smart home control systems provide control of devices Technical Perspective DISCIPLINARY GAP
CURRENT RESEARCH CAMP (Truong et al, 04) DISCIPLINARY GAP microCommander (Jahnke et al, 02) Speakeasy (Newman et al, 02) Jigsaw (Humble et al, 03)
CURRENT RESEARCH Smart home control systems provide control of devices Families are struggling to gain control of their lives Anthropological Perspective Technical Perspective DISCIPLINARY GAP
CURRENT RESEARCH Smart home control systems provide control of devices Families are struggling to gain control of their lives Anthropological Perspective Technical Perspective DISCIPLINARY GAP How can smart home control systems help users regain control of their devices
CURRENT RESEARCH Smart home control systems provide control of devices Families are struggling to gain control of their lives Anthropological Perspective Technical Perspective DISCIPLINARY GAP How can smart home control systems help users regain control of their devices families lives
Recast the problem of smart home control Suggest new evaluation metrics for smart home control systems  Provide rich description of nuanced notion of control Produce design principles to serve as signposts CONTRIBUTIONS
Increased obligations “ Multi-contexting” across roles  A skill parents want to gracefully master Parents want to pass this skill on Darrah 2000, 2002 RELATED WORK BUSYNESS AS A MORAL GOOD
A “house of cards” “ The rush hour of life” Fear of the sick child Beech 2004, Frissen 2000, Darrah 2002 RELATED WORK LESS THAN IDEAL CONTROL
Systems for family life control will have to co-exist with busyness RELATED WORK IMPLICATIONS
Goal: develop an opportunity map for technology to aid families 12 dual-income families Large audience, lots of needs, early adopters FIELDWORK SUMMARY
“ Wicked problem” of activity management Flexibility as a coping strategy Relationship between control and flexibility Activities construct identity SUMMARY OF FINDINGS * Rittel 1973
FINDINGS “ WICKED” PROBLEM OF ACTIVITY MANAGEMENT
EXAMPLE GAME OR PRACTICE? HOME OR AWAY? WHAT TIME?
EXAMPLE WHO PICKS UP? WHO DROPS OFF? WHERE?
EXAMPLE SHIN GUARDS, KNEE PADS. CLEATS OR FLATS?
EXAMPLE PRACTICE UNIFORM? HOME OR AWAY UNIFORM?
EXAMPLE CLEAN CLOTHES THE NIGHT BEFORE
EXAMPLE JUICE BEFORE OR AFTER? ORANGES AT HALFTIME?
EXAMPLE LOST ON THE CALENDAR
BREAKDOWNS LAST MINUTE CARPOOL DECISIONS
BREAKDOWNS MOM’S OUT OF TOWN SO DAD’S IN CHARGE
BREAKDOWNS MOM’S OUT OF TOWN SO DAD’S IN CHARGE
BREAKDOWNS MOM’S OUT OF TOWN SO DAD’S IN CHARGE
BREAKDOWNS CREEPING RESPONSIBILITY
BREAKDOWNS CREEPING RESPONSIBILITY
BREAKDOWNS UNPREDICTABLE ORANGES
BREAKDOWNS SICK CHILD
BREAKDOWNS CASCADE EFFECTS
Incremental precision Improvisation Technological infrastructure Lifestyle choices FINDINGS FLEXIBILITY AS A COPING STRATEGY
FINDINGS CONTROL AND FLEXIBILITY
FINDINGS ACTIVITIES CONSTRUCT FAMILY AND INDIVIDUAL IDENTITY Activities mean more than the work behind them People derive meaning from their participation
Now what? RELATED WORK
DESIGN PRINCIPLES Allow for the organic evolution of routines and plans Participate in the construction of family identity The home is more than a location   Understand periodic changes, exceptions and improvisation Design for breakdowns Easily construct new plans and routines, and modify existing ones Account for multiple, overlapping and occasionally conflicting goals
PRINCIPLE ALLOW FOR THE ORGANIC EVOLUTION OF ROUTINES AND PLANS Hard to specify a priori Incremental precision Many routines are “unremarkable” * Tolmie 2002
PRINCIPLE PARTICIPATE IN THE CONSTRUCTION OF FAMILY IDENTITY Some tasks are more than work They constitute how we interpret who we are
PRINCIPLE THE HOME IS MORE THAN A LOCATION Opportunistic planning occurs in many locations A smart home is more than a physical space Also includes “information space”
PRINCIPLE UNDERSTAND PERIODIC CHANGES, EXCEPTIONS AND IMPROV Routines are often not routine Vary by season Routines change with exceptions Rigid model of routines would not fit observation
CONCLUSIONS Family is a place of busyness where identity and life control collide Opportunity for technology to improve quality of family life  Design principles help address this space Evaluate smart home technology in terms of life control
FUTURE WORK Develop an activity manager system Evaluate system in terms of identity and control Develop end-user programming method
smarthome.cs.cmu.edu Scott Davidoff Min Kyung Lee John Zimmerman Anind Dey PROJECT ON FAMILIES, CONTROL AND THE SMART HOME
PRINCIPLE EASILY CONSTRUCT AND MODIFY PLANS AND ROUTINES Sheer frequency should merit attention Input should be low-cost
PRINCIPLE DESIGN FOR BREAKDOWNS Exceptions happen frequently Complete solution is impossible
PRINCIPLE DESIGN FOR BREAKDOWNS
PRINCIPLE ACCOUNT FOR MULTIPLE, OVERLAPPING AND CONFLICTING GOALS More than one person May not agree on task performance metrics “ Thermostat Predicament” Support v. Independence
METHOD Directed storytelling Shadowing Artifact walkthrough Role-playing: Fictitious school field trip Predictable days Predictable exceptions Unpredictable days: miss-the-bus days CONTEXTUAL FIELDWORK
METHOD Stimuli questions Free response text Camera Stressors and pleasures of waking up and arriving home What makes parents feel like good parents CULTURAL PROBES
METHOD Stress and rush levels Principal activities Immediate needs Preoccupations ACTIVITY LOGS
RELATED WORK iCAP aCAPpella CAMP Jigsaw Alfred microCommander Speakeasy Dey et al 2006 Dey et al 2004 Truong et al 2004 Humble et al 2003 Gajos et al 2002 Jahnke et al 2002 Newman et al 2002 END-USER PROGRAMMING SYSTEMS
RELATED WORK Comprehensive Communication Routines Task specialization Refrigerator magnets Meaning of place ICT’S Technology use Darrah 2001 Beech et al 2004 Crabtree + Rodden 2003  Tolmie et al 2002  Rode et al 2005 Taylor + Swan 2005 Elliott et al 2005 Frissen 2000 Venkatesh et al 2000 STUDIES OF HOME LIFE
PRINCIPLE ACCOUNT FOR MULTIPLE, OVERLAPPING AND CONFLICTING GOALS
PRINCIPLE ACCOUNT FOR MULTIPLE, OVERLAPPING AND CONFLICTING GOALS
PRINCIPLE ALLOW FOR THE ORGANIC EVOLUTION OF ROUTINES AND PLANS
PRINCIPLE PARTICIPATE IN THE CONSTRUCTION OF FAMILY IDENTITY
PRINCIPLE PARTICIPATE IN THE CONSTRUCTION OF FAMILY IDENTITY
PRINCIPLE UNDERSTAND PERIODIC CHANGES, EXCEPTIONS AND IMPROV
PRINCIPLE THE HOME IS MORE THAN A LOCATION

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Principles of Smart Home Control

  • 1.  
  • 2. CURRENT RESEARCH Smart home control systems provide control of devices Technical Perspective DISCIPLINARY GAP
  • 3. CURRENT RESEARCH CAMP (Truong et al, 04) DISCIPLINARY GAP microCommander (Jahnke et al, 02) Speakeasy (Newman et al, 02) Jigsaw (Humble et al, 03)
  • 4. CURRENT RESEARCH Smart home control systems provide control of devices Families are struggling to gain control of their lives Anthropological Perspective Technical Perspective DISCIPLINARY GAP
  • 5. CURRENT RESEARCH Smart home control systems provide control of devices Families are struggling to gain control of their lives Anthropological Perspective Technical Perspective DISCIPLINARY GAP How can smart home control systems help users regain control of their devices
  • 6. CURRENT RESEARCH Smart home control systems provide control of devices Families are struggling to gain control of their lives Anthropological Perspective Technical Perspective DISCIPLINARY GAP How can smart home control systems help users regain control of their devices families lives
  • 7. Recast the problem of smart home control Suggest new evaluation metrics for smart home control systems Provide rich description of nuanced notion of control Produce design principles to serve as signposts CONTRIBUTIONS
  • 8. Increased obligations “ Multi-contexting” across roles A skill parents want to gracefully master Parents want to pass this skill on Darrah 2000, 2002 RELATED WORK BUSYNESS AS A MORAL GOOD
  • 9. A “house of cards” “ The rush hour of life” Fear of the sick child Beech 2004, Frissen 2000, Darrah 2002 RELATED WORK LESS THAN IDEAL CONTROL
  • 10. Systems for family life control will have to co-exist with busyness RELATED WORK IMPLICATIONS
  • 11. Goal: develop an opportunity map for technology to aid families 12 dual-income families Large audience, lots of needs, early adopters FIELDWORK SUMMARY
  • 12. “ Wicked problem” of activity management Flexibility as a coping strategy Relationship between control and flexibility Activities construct identity SUMMARY OF FINDINGS * Rittel 1973
  • 13. FINDINGS “ WICKED” PROBLEM OF ACTIVITY MANAGEMENT
  • 14. EXAMPLE GAME OR PRACTICE? HOME OR AWAY? WHAT TIME?
  • 15. EXAMPLE WHO PICKS UP? WHO DROPS OFF? WHERE?
  • 16. EXAMPLE SHIN GUARDS, KNEE PADS. CLEATS OR FLATS?
  • 17. EXAMPLE PRACTICE UNIFORM? HOME OR AWAY UNIFORM?
  • 18. EXAMPLE CLEAN CLOTHES THE NIGHT BEFORE
  • 19. EXAMPLE JUICE BEFORE OR AFTER? ORANGES AT HALFTIME?
  • 20. EXAMPLE LOST ON THE CALENDAR
  • 21. BREAKDOWNS LAST MINUTE CARPOOL DECISIONS
  • 22. BREAKDOWNS MOM’S OUT OF TOWN SO DAD’S IN CHARGE
  • 23. BREAKDOWNS MOM’S OUT OF TOWN SO DAD’S IN CHARGE
  • 24. BREAKDOWNS MOM’S OUT OF TOWN SO DAD’S IN CHARGE
  • 30. Incremental precision Improvisation Technological infrastructure Lifestyle choices FINDINGS FLEXIBILITY AS A COPING STRATEGY
  • 31. FINDINGS CONTROL AND FLEXIBILITY
  • 32. FINDINGS ACTIVITIES CONSTRUCT FAMILY AND INDIVIDUAL IDENTITY Activities mean more than the work behind them People derive meaning from their participation
  • 34. DESIGN PRINCIPLES Allow for the organic evolution of routines and plans Participate in the construction of family identity The home is more than a location Understand periodic changes, exceptions and improvisation Design for breakdowns Easily construct new plans and routines, and modify existing ones Account for multiple, overlapping and occasionally conflicting goals
  • 35. PRINCIPLE ALLOW FOR THE ORGANIC EVOLUTION OF ROUTINES AND PLANS Hard to specify a priori Incremental precision Many routines are “unremarkable” * Tolmie 2002
  • 36. PRINCIPLE PARTICIPATE IN THE CONSTRUCTION OF FAMILY IDENTITY Some tasks are more than work They constitute how we interpret who we are
  • 37. PRINCIPLE THE HOME IS MORE THAN A LOCATION Opportunistic planning occurs in many locations A smart home is more than a physical space Also includes “information space”
  • 38. PRINCIPLE UNDERSTAND PERIODIC CHANGES, EXCEPTIONS AND IMPROV Routines are often not routine Vary by season Routines change with exceptions Rigid model of routines would not fit observation
  • 39. CONCLUSIONS Family is a place of busyness where identity and life control collide Opportunity for technology to improve quality of family life Design principles help address this space Evaluate smart home technology in terms of life control
  • 40. FUTURE WORK Develop an activity manager system Evaluate system in terms of identity and control Develop end-user programming method
  • 41. smarthome.cs.cmu.edu Scott Davidoff Min Kyung Lee John Zimmerman Anind Dey PROJECT ON FAMILIES, CONTROL AND THE SMART HOME
  • 42. PRINCIPLE EASILY CONSTRUCT AND MODIFY PLANS AND ROUTINES Sheer frequency should merit attention Input should be low-cost
  • 43. PRINCIPLE DESIGN FOR BREAKDOWNS Exceptions happen frequently Complete solution is impossible
  • 44. PRINCIPLE DESIGN FOR BREAKDOWNS
  • 45. PRINCIPLE ACCOUNT FOR MULTIPLE, OVERLAPPING AND CONFLICTING GOALS More than one person May not agree on task performance metrics “ Thermostat Predicament” Support v. Independence
  • 46. METHOD Directed storytelling Shadowing Artifact walkthrough Role-playing: Fictitious school field trip Predictable days Predictable exceptions Unpredictable days: miss-the-bus days CONTEXTUAL FIELDWORK
  • 47. METHOD Stimuli questions Free response text Camera Stressors and pleasures of waking up and arriving home What makes parents feel like good parents CULTURAL PROBES
  • 48. METHOD Stress and rush levels Principal activities Immediate needs Preoccupations ACTIVITY LOGS
  • 49. RELATED WORK iCAP aCAPpella CAMP Jigsaw Alfred microCommander Speakeasy Dey et al 2006 Dey et al 2004 Truong et al 2004 Humble et al 2003 Gajos et al 2002 Jahnke et al 2002 Newman et al 2002 END-USER PROGRAMMING SYSTEMS
  • 50. RELATED WORK Comprehensive Communication Routines Task specialization Refrigerator magnets Meaning of place ICT’S Technology use Darrah 2001 Beech et al 2004 Crabtree + Rodden 2003 Tolmie et al 2002 Rode et al 2005 Taylor + Swan 2005 Elliott et al 2005 Frissen 2000 Venkatesh et al 2000 STUDIES OF HOME LIFE
  • 51. PRINCIPLE ACCOUNT FOR MULTIPLE, OVERLAPPING AND CONFLICTING GOALS
  • 52. PRINCIPLE ACCOUNT FOR MULTIPLE, OVERLAPPING AND CONFLICTING GOALS
  • 53. PRINCIPLE ALLOW FOR THE ORGANIC EVOLUTION OF ROUTINES AND PLANS
  • 54. PRINCIPLE PARTICIPATE IN THE CONSTRUCTION OF FAMILY IDENTITY
  • 55. PRINCIPLE PARTICIPATE IN THE CONSTRUCTION OF FAMILY IDENTITY
  • 56. PRINCIPLE UNDERSTAND PERIODIC CHANGES, EXCEPTIONS AND IMPROV
  • 57. PRINCIPLE THE HOME IS MORE THAN A LOCATION