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Introductionto Business Process Modelling
Traditional Organisations…
???R?E?!!In Other Words…IF
Focus: Functional ExcellenceTraditional ApproachTraditional Organization
Meaning of Process Analysis from an IS Perspective
Business Process Management Drivers
Business Process Reengineering	„Reengineeringisthefundamental rethinkingandradicalredesignofbusinessprocessestoachievedramaticimprovements in critical, contemporarymeasuresofperformance, such ascost, quality, service, andspeed.“[Hammer, Champy 1993]„By „process“ wesimplymean a setofactivitiesthat, takentogether, produce a resultofvalueto a customer. Processesarewhatcompanies do.“
Davenport’s Approach towards Process Analysis and RedesignIdentify the Processes to be RedesignedHigh- Impact approach which focuses on the most important processes or those that conflict most with the business vision.Exhaustive approach that attempts to identify all the processes within an organization and then prioritize them in order of redesign urgency. Understand and Measure the Existing ProcessesIdentify IT Levers: Awareness of IT capabilities can and should influence process design.
InquiryInvoiceCustomer orderQuotationDelivery noteProcess DefinitionA processistheself-contained, temporalandlogical order (parallel and/orserial) ofthoseactivities, thatareexecutedforthetransformationof an businessobjectwiththegoalofaccomplishing a giventask.
Business Processes3.Future Organization2.TransformationNew Focus: Customer Satisfaction1.Present Organization
Business Process Management is not …… a synonym for rationalization … a synonym for automatization… software-reengineering per se… a synonym for downsizing…
Changes in Focus of Leading Companies
The Enabling Role of ITIT permits enterprises to reengineer processes; often a trigger for reengineeringInstead of: „How can we use IT to improve what we are already doing?“… ask: „How can we use IT to allow us to do things that we are not already doing?“ Challenge: Recognize the business possibilities that lie latent in technology
Where do we come from?
  Process identification  Process modelling (as-is)  Process analysis  Process improvement (to-be)  Process implementation  Process execution  Process monitoring/controllingProcedure Model for BPA and Process Change Management
Purpose of Process Models
As-Is and To-Be Modelling
Process Modelling Considerations
The Retail-H-Model
Navigational help
Navigational help
goodsissueWaren-ausgangrouteplanningpickingplanningpickinggoodsissueregistrationinventorypostingdispatchhandlingacceptorreturnhandlingGI registrationagency / customerGI registrationstockExample: Goods issue
GoodsissueExample: Goods issue
GoodsissueExample: Goods issue
The Retail-H Model
The Retail-H ModelSpecial Case: Stationary Retail
Business ProcessesWarehousingThird-Party-DealServicesCentralSettlementPromotion
Warehousing
Warehousing
Third-Party-Deal
Third-Party-Deal
Central Settlement
Central Settlement
Promotion
Retail Business ProcessesWarehousing ProcessThird-Party-Deal ProcessPromotion ProcessCentral Settlement Process
Y-CIM-Model by SCHEER
Organisational framework for data processing center
Organisational framework for data processing center
Reference design for organisational frameworksMeise (2000)
Reference designMeise (2000)
Market-oriented process identificationMeise (2000)
Resource-oriented process identificationMeise (2000)
Market- and resource-oriented process identificationMeise (2000)
Core processes vs. supporting processesMeise (2000)
Coordination processes vs. supporting processesMeise (2000)
Example for a reference designMeise (2000)
Introductionto Business Process Modelling

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06 Introduction To Process Modeling