1.1 Intro To MFI Staff Management
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This document discusses the importance of staff management for microfinance institutions (MFIs). It notes that people are the major resource for MFIs, and staffing is a major operating cost. Many MFIs lack staff with management skills, limiting their growth. A successful organization relies on an interdependent network of individuals contributing to the mission. For staff to succeed, they need to understand the organization's mission, their role, performance expectations, have the capacity to do their job, and receive feedback and development opportunities. Good management and leadership involves influencing and inspiring people to work towards a common purpose.
1.1 Intro To MFI Staff Management
- 1. Branch Management Training for MFIs: Developing Staff Management Skills Training Module 1.1 Introduction to Staff Management
- 2. Overview of Staff Management MFI has two major resources: capital and people. Finance is essential, but it is only a tool in the hands of our people. Staffing is the major share of a MFI’s operating budget.
- 3. “ Microfinance institutions’ top managers are beginning to recognize that organizational success depends upon careful attention to human resources and not simply finances!
- 4. “ Many MFIs are lacking staff with management skills and experience. The lack of staff capacity is restricting institutional growth for many MFIs.” Organizational Development Study of Ten MFIs in Mozambique, MMF, 2003
- 5. A successful organization is: An interdependent network of individuals, each contributing to the success of the mission. The success of an organization is significantly dependent upon the success of its individuals.
- 6. To be successful, staff need: To know their organization’s mission To know their role To know what is specifically expected of them To have the capacity, resources, and environment which makes success possible To receive encouragement, constructive feedback, and opportunities to develop and improve
- 8. Management and Leadership The ability to INFLUENCE The ability to INSPIRE and ENABLE people within the organization to serve a common purpose.
- 9. Everything rises and falls on leadership.
- 10. Characteristics of Admired Leaders 65 66 71 88 2002 Respondents: % of People Selecting 67 63 COMPETENT 58 68 INSPIRING 62 75 FORWARD-LOOKING 83 88 HONEST 1987 Respondents: % of People Selecting 1995 Respondents: % of People Selecting Characteristic