A Description Framework for Digital Public Services
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The document proposes a framework for describing digital public services in a standardized way. It notes that existing metadata schemas have shortcomings and do not fully cover the domain of public services. A pan-European standard for service metadata is needed. The framework is intended to support Greece's eGovernment interoperability framework by standardizing an ontology and extended metadata set for services, documents, code lists, and other government information. This will help formalize information exchange and guide business process reengineering in the public sector. Future work could explore how the metadata set could support policy modeling and intelligent service portals that incorporate citizen feedback.
A Description Framework for Digital Public Services
- 1. National Technical University of AthensDecision Support Systems LaboratoryA Description Framework for Digital Public Services Yannis Charalabidis, Fenareti LampathakiSMART Workshop, Ghent 13.12.2010
- 2. MotivationeGovernment resources metadata: an important ingredient to achieve standardised service description, retrieval, composition and cross-organisational collaboration Existing schemas (e.g. UK eGovernment Metadata Schema, based on Dublin Core) present certain shortcomings: Are designed for generic resource description (do not cover the depth and width of the domain)Do not contain or propose value codification (standard codelists)Pan-European standardisation of service metadata is essential for the new Services Directive.Metadata sets form parts in larger eGovernment Ontologies, with applications in public knowledge management and semantic interoperability
- 3. The Context: The Greek eGIFCo-ordination Strategy (Vision and Strategy for Interoperability & e-Government, Goals & Metrics, Maturity Matrix & Roadmap for PA) Enterprise Architecture / Organizational Interoperability(Guidelines for Service Documentation, Business Process Alignment & Re-engineering ,Legal Issues)Services &ProcessesRepositoryXML Schemas &Core ComponentsRepositoryInformation Architecture/ Semantic Interoperability (Guidelines for XML, Standard Schemas, Codelists, Development Tools)Co-ordination Activities(Marketing & Comm. Plan, Co-ordination & Acceptance Mechanisms)Need for describing resources in a systematic way: eGMS+Computational Architecture / Technical Interoperability (System & Components Topology, Design guidelines)Web ServicesRepository & UDDITraining Activities (Skills Management, Training Process, Training Material)Systems ReferenceRepositoryWeb Portals & Multi-channel Access Specifications(Accessibility, Ergonomics,Structure, GCL)Technical Interoperability Specifications(Communication,WS stack, storagestandards, vertical standards)Authentication & SecuritySpecifications(eID, Trust levels, authentication mechanisms,encryption)Access & Collaboration ToolsMaintenance Processes(Update, Change Management, Versioning Processes)Certification ToolsCertification Framework(For organisations, systems, data and people)“Standards & Specifications” Level“Coordination” Level“Systems” Level
- 4. The Context: Service Registries in eGovernmentNeed for describing resources in a systematic way: eGMS+
- 5. Metadata definitions within a Service Registry
- 8. Metadata Set for ServicesPart I
- 9. Metadata Set for ServicesPart II
- 10. Metadata Set for Documents
- 11. Metadata Set for XML Schemas
- 12. Metadata Set for Public Bodies
- 13. Metadata Set for Information Systems
- 14. Metadata Set for Legal Framework
- 15. Controlled Lists
- 17. Conclusions – Future WorkStandardization of an ontology-based extended metadata set embracing the e-Government knowledge, from services and documents to code lists and information systems, which:Effectively supports the Greek e-Government Interoperability Framework and the Interoperability Registry Prototype implementation.Formalizes the exchange of information between portals and registries.Includes metadata around service delivery scenarios that can guide any business process re-engineering effort in the public sector.Future steps include exploration of how such a metadata set can: (a) embrace policy modelling and intelligent governmental service front-ends(b) be further elicited in order to take into account citizens’ feedback when designing public services.