A framework for technology adoption through employee experience
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The document presents a framework for technology adoption through employee experience at NextDC, highlighting the importance of aligning tools and governance with company values. It emphasizes continuous improvement, flexibility, and collaboration to enhance customer outcomes and employee engagement. Key recommendations include investing in change management, adapting frameworks to organizational culture, and implementing incremental tool enhancements.
A framework for technology adoption through employee experience
- 1. A FRAMEWORK FOR TECHNOLOGY ADOPTION THROUGH EMPLOYEE EXPERIENCE REBECCA JACKSON DIGITAL WORKPLACE COORDINATOR - NEXTDC
- 2. SCALING UP WHERE THE CLOUD LIVES ™
- 3. NEXTDC WHERE THE CLOUD LIVES FOUNDED IN 2010 ASX 200 9 DATA CENTRES 3 MORE COMING WHERE THE CLOUD LIVES ™
- 4. ONETEAM 200+ STAFF 5 STATES 10 LOCATIONS BIG FRONTLINE WORKFORCE WHERE THE CLOUD LIVES ™
- 5. 2015 LIMITED TOOLS LOW FUNCTIONALITY NOT SCALABLE WHERE THE CLOUD LIVES ™
- 6. THE FRAMEWORK WHERE THE CLOUD LIVES ™
- 7. KNOW THE TEAM WHERE THE CLOUD LIVES ™
- 8. UNDERSTAND THE TOOLS WHERE THE CLOUD LIVES ™
- 9. CONNECT TO VALUES WHERE THE CLOUD LIVES ™
- 10. WHERE THE CLOUD LIVES ™ ALIGN TO TOOLS
- 11. OUR SOLUTION WHERE THE CLOUD LIVES ™
- 12. THE BUILDING BLOCKS OF YOUR DIGITALWORKPLACE Window to your digital workplace (Intranet) The digital toolbox (Office 365) Service delivery (ServiceNow) Customer relationship management (Salesforce) Business applications Social collaboration Email / Calendar HR information systems Search THE TOOLS FOR EXCELLENT CUSTOMER OUTCOMES OUR DIGITAL WORKPLACE Enterprise resource planning (Great plains) Messaging Document collaboration Project management Supporting systems Discovery We seek answers and provide quality content for others to do the same. Working out loud We openly share what we are working on, to communicate and promote innovation. Flexibility We support customers anywhere, anytime. Action We do the right activity, at the right time for excellent customer results. Collaboration We work together across silos to drive innovation for customers. Reporting Productivity applications
- 15. ANATOMYOF A BUILDING BLOCK
- 21. EMPLOYEE EXPERIENCE WHERE THE CLOUD LIVES ™
- 22. CHANGE MANAGEMENT CRITICAL TO INVEST FROM DAY 1 NO BIG BANG INVOLVE THE TEAM CHAMPION NETWORK WHERE THE CLOUD LIVES ™
- 23. TRAINING USING THE TOOLS CONCEPT BASED DIGITAL ROADSHOW INDUCTION WHERE THE CLOUD LIVES ™
- 24. SUPPORTING CONTENT WELCOME TASKS WORK INSTRUCTIONS VIDEO CONTENT YAMMER TIPS WHERE THE CLOUD LIVES ™
- 25. SEARCH FEEDBACK YAMMER TICKETS WHERE THE CLOUD LIVES ™ SELF SERVICE
- 26. GOVERNANCE WHERE THE CLOUD LIVES ™
- 27. MEASURE TEAM SURVEYS ANECDOTAL FEEDBACK STATISTICS USABILITY TESTING WHERE THE CLOUD LIVES ™
- 28. MAINTAIN ENGAGEMENT WORKING GROUP YAMMER INTRANET CONTENT WHERE THE CLOUD LIVES ™
- 29. PRODUCT NOT PROJECT SMALL CHANGES AUTOMATE FOR SCALE WHERE THE CLOUD LIVES ™ CONTINUOUS IMPROVEMENT
- 30. KEEP MOVING KEEP LEARNING WHERE THE CLOUD LIVES ™
- 31. ALWAYS TREAT YOUR EMPLOYEES EXACTLY AS YOU WANT THEM TO TREAT YOUR BEST CUSTOMERS STEPHEN R. COVEY WHERE THE CLOUD LIVES ™ 31
- 32. IN SUMMARY BORROW OR BUILD YOUR FRAMEWORK MAKE SURE IT SUITS YOUR CULTURE INVEST IN CHANGE MANAGEMENT VISIBLE AND ACTIVE SENIOR LEADERSHIP GOVERNANCE IS AN ONGOING ACTIVITY IT MUST GROW WITH YOUR ORGANISATION EMBED IT INTO THE EMPLOYEE LIFECYCLE IMPROVE YOUR TOOLS INCREMENTALLY WHERE THE CLOUD LIVES ™ 32