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Implemented Technology to 
Boost Your Bottom Line 
A Real-World Technology Case Study 
By: Taylor D. Milliken
Charles Darwin: “It is not the strongest of the species that survive, nor 
the most intelligent, but the one most responsive to change.”
The Plan- Agenda 
 The Growth- What it made us realize 
 Technologies We Use 
 1st Step- The Pursuit of New Management Software 
 2nd Step- SPEED Up Our Bid Time 
 3rd Step- Opening Lines of Communication
Growth What it made us realize. 
1,800,000 
1,600,000 
1,400,000 
1,200,000 
1,000,000 
800,000 
600,000 
400,000 
200,000 
0 
Gross Sales 
2009 2010 2011 2012 
Gross Sales 
Questions That Needed 
Answers 
• Is our marketing working? 
• Is our business model 
scalable? 
• Are we making money? 
• What are we doing 
tomorrow?
o Quickbooks- Accounting 
o BOSS LM- Landscape Management 
o GoiLAWN and Planswift- Take-offs 
o Fleetmatics- GPS Tracking and Safety 
o Align- Accountability Software 
WITY- WHAT’S IMPORTANT TO 
YOU?
1st Step- The Pursuit of a 
Landscape Management 
Software 
Questions to Consider 
Before Getting Started: 
1. Your Business Model- Different Software's 
for Different Business Models? 
2. How long do you expect this software to 
solve your problems? Is this a stop gap or a 
long-term solution? 
3. Who will implement and execute the 
software conversion, training, etc.? 
We are full service and 
wanted to be able to bid 
and manage all aspects of 
our business. 
We named 
Megan the 
BOSS Super 
User to 
implement 
and train our 
team. 
We wanted a software 
that could support our 
short-term and long-term 
growth plan. 
INVEST WISELY.
How Are We Going to Use This in Our Business? 
•What are we 
doing 
tomorrow? 
•Are we making 
money? 
• Is our business 
model 
scalable? 
• Is our 
marketing 
working? 
CRM/ Lead 
Conversion 
Sales 
Production 
Account 
Management
•What are we 
doing 
tomorrow? 
•Are we making 
money? 
• Is our business 
model 
scalable? 
• Is our 
marketing 
working? 
CRM/ Lead 
Conversion 
Sales 
Production 
Account 
Management
A real world technology case study
A real world technology case study
•What are we 
doing 
tomorrow? 
•Are we making 
money? 
• Is our business 
model 
scalable? 
• Is our 
marketing 
working? 
CRM/ Lead 
Conversion 
Sales 
Production 
Account 
Management
A real world technology case study
A real world technology case study
A real world technology case study
A real world technology case study
•What are we 
doing 
tomorrow? 
•Are we making 
money? 
• Is our business 
model 
scalable? 
• Is our 
marketing 
working? 
CRM/ Lead 
Conversion 
Sales 
Production 
Account 
Management
A real world technology case study
•What are we 
doing 
tomorrow? 
•Are we making 
money? 
• Is our business 
model 
scalable? 
• Is our 
marketing 
working? 
CRM/ Lead 
Conversion 
Sales 
Production 
Account 
Management
A real world technology case study
A real world technology case study
• Using the Boss mobile site in an effort 
to go paperless 
• Transitioning to Pay pros, an online 
credit card processing system that is 
fully integrated with Boss
• Main Purpose of Software 
for Us- SPEED 
• Other Benefits Worth 
Mentioning: 
• Consistency in bidding 
• Site map for operations 
• Visual for client during the 
sale
• Main Purpose of Software 
for Us- SPEED 
• We always ask for PDF 
plans for construction and 
maintenance bids. 
• Other Benefits Worth 
Mentioning: 
• Consistency in bidding 
• Site map for operations 
• Visual for client during the 
sale
Safety 
First
- Accountability Software
- Accountability Software 
Business Owners and Managers 
Have you ever found yourself with 
a ton of ideas but weren’t able to 
execute them? 
My team loved when I came back 
from a conference or had just 
finished reading a book……. 
Note- Keep in Mind this is a test site. 

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A real world technology case study

  • 1. Implemented Technology to Boost Your Bottom Line A Real-World Technology Case Study By: Taylor D. Milliken
  • 2. Charles Darwin: “It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.”
  • 3. The Plan- Agenda  The Growth- What it made us realize  Technologies We Use  1st Step- The Pursuit of New Management Software  2nd Step- SPEED Up Our Bid Time  3rd Step- Opening Lines of Communication
  • 4. Growth What it made us realize. 1,800,000 1,600,000 1,400,000 1,200,000 1,000,000 800,000 600,000 400,000 200,000 0 Gross Sales 2009 2010 2011 2012 Gross Sales Questions That Needed Answers • Is our marketing working? • Is our business model scalable? • Are we making money? • What are we doing tomorrow?
  • 5. o Quickbooks- Accounting o BOSS LM- Landscape Management o GoiLAWN and Planswift- Take-offs o Fleetmatics- GPS Tracking and Safety o Align- Accountability Software WITY- WHAT’S IMPORTANT TO YOU?
  • 6. 1st Step- The Pursuit of a Landscape Management Software Questions to Consider Before Getting Started: 1. Your Business Model- Different Software's for Different Business Models? 2. How long do you expect this software to solve your problems? Is this a stop gap or a long-term solution? 3. Who will implement and execute the software conversion, training, etc.? We are full service and wanted to be able to bid and manage all aspects of our business. We named Megan the BOSS Super User to implement and train our team. We wanted a software that could support our short-term and long-term growth plan. INVEST WISELY.
  • 7. How Are We Going to Use This in Our Business? •What are we doing tomorrow? •Are we making money? • Is our business model scalable? • Is our marketing working? CRM/ Lead Conversion Sales Production Account Management
  • 8. •What are we doing tomorrow? •Are we making money? • Is our business model scalable? • Is our marketing working? CRM/ Lead Conversion Sales Production Account Management
  • 11. •What are we doing tomorrow? •Are we making money? • Is our business model scalable? • Is our marketing working? CRM/ Lead Conversion Sales Production Account Management
  • 16. •What are we doing tomorrow? •Are we making money? • Is our business model scalable? • Is our marketing working? CRM/ Lead Conversion Sales Production Account Management
  • 18. •What are we doing tomorrow? •Are we making money? • Is our business model scalable? • Is our marketing working? CRM/ Lead Conversion Sales Production Account Management
  • 21. • Using the Boss mobile site in an effort to go paperless • Transitioning to Pay pros, an online credit card processing system that is fully integrated with Boss
  • 22. • Main Purpose of Software for Us- SPEED • Other Benefits Worth Mentioning: • Consistency in bidding • Site map for operations • Visual for client during the sale
  • 23. • Main Purpose of Software for Us- SPEED • We always ask for PDF plans for construction and maintenance bids. • Other Benefits Worth Mentioning: • Consistency in bidding • Site map for operations • Visual for client during the sale
  • 26. - Accountability Software Business Owners and Managers Have you ever found yourself with a ton of ideas but weren’t able to execute them? My team loved when I came back from a conference or had just finished reading a book……. Note- Keep in Mind this is a test site. 