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Innovative Curriculum Materials
 And Approaches For Teaching
     Multicultural Groups

         Dr Peter Woods
     Griffith Business School
     p.woods@griffith.edu.au
Presentation to: Australian
   Business Deans Council
                 • ABDC T&L
                   Network meeting
                 • Brisbane
                 • Thursday 31
                   January, 2013


•Griffith Business School
Dr. Peter Woods
   • Management experience in private, government and not for
     profit organisations
   • Australian University Teaching Award in 2010 (priority area
     internationalisation), and also in 2004(Institutional award)
   • Griffith teaching award in 2010 (and 2004)
   • Brisbane’s best lecturer 2012 (Golden Key)
   • Co-author of 2 Management textbooks
   • Degree in Mandarin and research interests in cross-cultural
     management, Chinese management, Indonesian leadership,
     teaching in the multicultural classroom


•Griffith Business School
Learning Objective
   • That participants can utilise some of the successful
     approaches to teaching multicultural groups trialed at
     Griffith Business School.




•Griffith Business School
Outline
   •     Introduction
   •     Alliance building
   •     Cultural mapping
   •     Implementation issues
   •     Questions and comments




•Griffith Business School
Acknowledgements
   • University of Canberra and Griffith University - ALTC
     Priority Program grant for 2011- 2012 (Prof. Michelle
     Barker (GU), Prof. Anita Mak (UC)
   • "Internationalisation at Home': Enhancing
     Intercultural Capabilities of Business and Health
     Teachers, Students and Curricula.
   • https://sites.google.com/site/internationalisationathome/



•Griffith Business School
Problems
   • Limited ability of students from a variety of socio-cultural
     and educational backgrounds to effectively lead and
     participate in problem-based classroom discussions.
   • Poor engagement/ class involvement/ attendance
   • Why bother coming to class when I can access all the
     information I need on my smartphone?




•Griffith Business School
Aims
   • To open the class to a range of peer contributions,
     including a variety of cultural perspectives.
   • To build bridges across cultures between students
   • To equip students with competence and confidence to
     effectively lead and participate in small-group classroom
     discussions.




•Griffith Business School
Theoretical Framework
   • Social learning about culture (Bandura, 1977) through
     peer interaction.
   • Intercultural competence (Byram and Nichols, 2001)
     through social interactions.
   • Productive diversity (Kalantzis and Cope, 1995)
     accessing the cultural capital of the classroom through
     socialised civic pluralism.



•Griffith Business School
•        Basis of program – The ExcelL program

         •   Excellence in Cultural Experiential Learning
             & Leadership
         • Intercultural social effectiveness training for
           immigrants & international students
         • Evidence-based – research tools


•Griffith Business School
Case examples

   • Management Concepts (first year course)
   • Management Strategy and Decision Making
     (third year undergraduate BBus course)
   • Intercultural Management (second year
     BBus course)
   • International Human Resource Management
     (MHRM course)


•Griffith Business School
Management Concepts
   • Compulsory first year course in GBS
   • 1600 – 2000 students each year – 3 campuses
   • Culturally diverse student cohort (30% students international)
   • 2 hour lecture, 1 hour tutorial over 12 weeks format)
   • Tutorials are based on problem based group discussion
   • Must build alliances and establish ground rules in tutorials
     (session one)
   • Use cultural mapping as guideline for participation (session
     two)
   • Use cultural mapping to teach group leadership skills (session
     three)


•Griffith Business School
Management Concepts - Learning
   Objective
   • Apply management theory to solve management
     problems presented in a range of international case
     studies and vignettes




•Griffith Business School
ALLIANCE BUILDING


•Griffith Business School
Alliance Building Activities
   • More than just an ice-breaker
   • Building bridges of alliance between tutor and student
     and between students
   • Activities that help to validate a student’s cultural
     background
   • Activities that help students to value the diversity in the
     classroom



•Griffith Business School
Name Game - Exercise
   • In pairs, interview each other for 5 minutes each on:
     * what is your name?
     * what does it mean?
     * how did you get it?




•Griffith Business School
Ball of Wool
   • Ball of wool: In whole group, ask 3/4 simple questions for
     each participant in turn: e.g. name, degree, culture from,
     favourite band. Start by answering for self, then throw ball of
     wool to next participant across group, keep hold of string, and
     continue until everyone has answered and wool criss-crosses
     group forming web.
   • When everyone has answered: Ask about pattern formed by
     wool: What’s this look like? Looks like web, new connections,
     discuss how this web represents new community and
     importance of these connections to studying at university,
     future career, better understanding and future travels.


•Griffith Business School
CULTURAL MAPPING


•Griffith Business School
Case Analysis and Discussion
   • One hour, weekly tutorials will contain a number of problem based
     international case studies relating to the content of lecture topics
     (theory of the week in lectures)
   • Students will analyse the case prior to the tutorial and be prepared to
     participate or lead the discussion on the case in the tutorial (hand in
     preparation sheet)
   • Students will be assessed based on their leadership or participation
     of the discussion (in small groups of 3/4 students) using a specially
     designed rubric
   • Leadership of the discussions are randomly allocated each week




•Griffith Business School
Features of Cultural Maps

   • Behaviours are precise and specific
   • Described in sequential steps
   • Behaviours are described as observable units that can be
     reproduced by the observer.
   • Cultural explanations are given, and compared with the
     cultural explanations of the learners.
   • Making what is implicit (well learned cultural norms) more
     explicit.



•Griffith Business School
Cultural Map - Stages


             Attending/Approaching



             Bridging



             Commenting

             Departing/ developing
Participating in a discussion group
   Scenario - Participating in a tutorial discussion –
   Cultural Map
   Preparations: Do the required readings, etc. prior to class.
   1. Attending/Approach
   • Lean forward
   • Eye contact
   • Open hand gesture



•Griffith Business School                                     •Martin
Participating in a discussion group
   2. Bridging
   • Interrupting and self-focusing, e.g., “Excuse me, I have a
      comment to make”
   • Acknowledging, e.g. “I can see your point, but …”, or
      “That’s true in some situations, but…”
   • Speak clearly and calmly




•Griffith Business School                                     •Martin
Participating in a discussion group
   3. Commenting

   •     “I think the problem in the case is …”
   •     State your argument concisely
   •     Refer to authoritative sources (theory)
   •     Can present it as a personal observation/ opinion “My
         experience is ….”


•Griffith Business School                                        •Martin
Participating in a discussion group
   4. Departure/Developing

   • Invite others’ comments and actively listen to them
   • “What do you think (name person)”?




•Griffith Business School                                  •Martin
Discussion Participant Rubric

    Total Marks         Good             Adequate            Needs
      2 marks                                             Improvement


    Preparation    Provides           Provides           Little or no
      (1 mark)     evidence of        evidence of        evidence of
                   extensive          adequate           preparation for
                   preparation and    preparation and    topic
                   background         comprehends
                   research on        the topic
                   topic
   Participation   Demonstrates       Responds           Either
     (1 mark)      effective active   appropriately to   dominates or
                   listening skills   discussion         offers few or no
                   and actively       leader when        ideas
                   contributes        invited
                   reasonable
                   ideas to
                   discussion
                                                                  Martin
Total Marks _______         Very Good                    Good            Needs Improvement
(1st time) 6 marks
Preparation           Provides evidence of       Provides evidence of Little or no evidence of
                      extensive preparation      adequate preparation topic preparation
                      and background             and comprehends the
                      research on topic          topic
Facilitation          Able to absorb ideas       Guides the group but Fails to guide the
                      from participants,         sometimes dominates group and/or
                      guides participants        and/or does not      dominates group
                      without dominating         absorb ideas from
                                                 participants
Problem               Able to identify a      Able to identify a         Not able to identify a
                      relevant problem and relevant problem with         relevant problem
                      put it within a concise adequate framing
                      and articulate problem
                      statement
Solution              Elicits a                  Elicits a partially    Cannot develop a
                      comprehensive              complete solution with solution in the time
                      solution with relevant     theory in the time     period
                      theory acknowledging       period
                      contributions from
                      participants within time
                      period
Creativity            Demonstrates use of        Synthesizes             Does not use effective
                      effective questioning      information from some   questioning
                      techniques, able to        participants and uses   techniques and/or
                      synthesize responses       some questioning        unable to synthesize
                      from participants          techniques              information from
                                                                         participants
Sample Discussion Follow-up
Questions based on Hansen (1983)
      Clarify     What do you mean?
                  Could you rephrase what you said?
                  Could you explain that further?
      Support     Where did you find that in the case/article?
                  Is there any theory that would support your
                  point?
      Involve     Ask one participant to take up another
      others      participant’s response by replying:
                  A, would you care to add to what B just said?
                  A, do you agree with B’s interpretation of the
                  case/article?
      Maintain    We still haven’t answered our basic question,
      focus       which is.....?
                  How does your comment relate to the
                  case/article?
Exercise
   • In groups of three, try to develop a cultural map on how
     to effectively lead a small group discussion




•Griffith Business School
Competency: Leading a group
 Scenario: Student is asked to lead class discussion group.
  Preparations: Do the required readings, prepare analysis sheet prior to class.
 Stage                  Verbal Behaviour                    Non –Verbal Behaviour                  Values
 A. Attending/                                              Eye contact with all group members     Respect for all
 Approach                                                   Leaning in to the centre of group      group members
 B. Bridging                “Ok, let me try and summarise   Eye contact                            Importance of every
                            and then synthesise our         Facing all members                     group member's
                            answers”                                                               contribution.
 C. Commenting Briefly summarise main points: Looking at the person who                            Show have listened
                            -“Our main points are ..”       contributed each idea while talking.   to everyone’s ideas.
                            Synthesise the answer by        Use firm clear voice.                  Acknowledge every
                            saying:- “So in summary, our                                           group member's
                            answer is ….. (combining the                                           contribution.
                            major points while directly
                            answering the question)
 D. Departure/              “Thanks everyone for sharing    Lean back
 Developing                 your ideas and contributions”   Lower voice tone.


•Griffith Business School
IMPLEMENTATION ISSUES


•Griffith Business School
Learning Circles
   • Based on communities of practice
   • Tutors meet three times each semester – tutor training,
     moderation meeting one, moderation meeting two
   • Teaching issues – participants present initiatives, raise questions/
     issues for discussion
   • Participant led, mutually supportive environment
   • Use wiki/ discussion groups/ email to share initiatives and issues




•Griffith Business School
Issues of Implementation
   • Requires regular training of tutors
   • Requires a reflective teaching team approach (learning
     circle)
   • Implementation is framed in terms of discussion
     leadership and participation, rather than as a program for
     international students




•Griffith Business School
EVALUATION


•Griffith Business School
Evaluation
   • Some improvement in course evaluations – remain
     relatively high




•Griffith Business School
Outcomes in Management Concepts
                                                    Mean scores all students

                                     3
                      Mean score




                                   2.5
                                     2
                                   1.5
                                      1
                                    0.5
                                       0
                                                                                        MC
                                                                                        Controls
                                           Cultural Learning*
                                                                          Cultural
                                                                     Inclusiveness***
                                                                Measure




       •* p<0.05 (one-tailed) *** p<0.001 (one-tailed)
•Griffith Business School
International vs domestic students
                        International students                                          Domestic students
                   3                                                             2.45
                                                                                  2.4




                                                                   Mean scores
                  2.5                                                            2.35
                                                                                  2.3
                                                                                 2.25
     mean score




                   2                                                              2.2
                                                                                 2.15
                                                                                  2.1
                  1.5                                                            2.05
                                                        MC                          2                       MC
                   1                                    Controls                                            Controls
                  0.5

                   0
                         Cultural         Cultural
                        Learning**   Inclusiveness***

                                Measure                                                    Measure



      •* p<0.05; ** p<0.01; *** p< 0.001 (all one –tailed)
•Griffith Business School
Evaluation Results
   • Students responded well to the initiatives with 55% of
     students specifically reporting a positive tutorial
     experience in the course evaluation.
   • A number of students specifically mentioned an
     awareness of enhanced peer interactions when involved
     in small group class discussions.




•Griffith Business School
QUESTIONS AND
           COMMENTS?

•Griffith Business School

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Innovative Curriculum Materials And Approaches For Teaching Multicultural Groups

  • 1. Innovative Curriculum Materials And Approaches For Teaching Multicultural Groups Dr Peter Woods Griffith Business School p.woods@griffith.edu.au
  • 2. Presentation to: Australian Business Deans Council • ABDC T&L Network meeting • Brisbane • Thursday 31 January, 2013 •Griffith Business School
  • 3. Dr. Peter Woods • Management experience in private, government and not for profit organisations • Australian University Teaching Award in 2010 (priority area internationalisation), and also in 2004(Institutional award) • Griffith teaching award in 2010 (and 2004) • Brisbane’s best lecturer 2012 (Golden Key) • Co-author of 2 Management textbooks • Degree in Mandarin and research interests in cross-cultural management, Chinese management, Indonesian leadership, teaching in the multicultural classroom •Griffith Business School
  • 4. Learning Objective • That participants can utilise some of the successful approaches to teaching multicultural groups trialed at Griffith Business School. •Griffith Business School
  • 5. Outline • Introduction • Alliance building • Cultural mapping • Implementation issues • Questions and comments •Griffith Business School
  • 6. Acknowledgements • University of Canberra and Griffith University - ALTC Priority Program grant for 2011- 2012 (Prof. Michelle Barker (GU), Prof. Anita Mak (UC) • "Internationalisation at Home': Enhancing Intercultural Capabilities of Business and Health Teachers, Students and Curricula. • https://sites.google.com/site/internationalisationathome/ •Griffith Business School
  • 7. Problems • Limited ability of students from a variety of socio-cultural and educational backgrounds to effectively lead and participate in problem-based classroom discussions. • Poor engagement/ class involvement/ attendance • Why bother coming to class when I can access all the information I need on my smartphone? •Griffith Business School
  • 8. Aims • To open the class to a range of peer contributions, including a variety of cultural perspectives. • To build bridges across cultures between students • To equip students with competence and confidence to effectively lead and participate in small-group classroom discussions. •Griffith Business School
  • 9. Theoretical Framework • Social learning about culture (Bandura, 1977) through peer interaction. • Intercultural competence (Byram and Nichols, 2001) through social interactions. • Productive diversity (Kalantzis and Cope, 1995) accessing the cultural capital of the classroom through socialised civic pluralism. •Griffith Business School
  • 10. Basis of program – The ExcelL program • Excellence in Cultural Experiential Learning & Leadership • Intercultural social effectiveness training for immigrants & international students • Evidence-based – research tools •Griffith Business School
  • 11. Case examples • Management Concepts (first year course) • Management Strategy and Decision Making (third year undergraduate BBus course) • Intercultural Management (second year BBus course) • International Human Resource Management (MHRM course) •Griffith Business School
  • 12. Management Concepts • Compulsory first year course in GBS • 1600 – 2000 students each year – 3 campuses • Culturally diverse student cohort (30% students international) • 2 hour lecture, 1 hour tutorial over 12 weeks format) • Tutorials are based on problem based group discussion • Must build alliances and establish ground rules in tutorials (session one) • Use cultural mapping as guideline for participation (session two) • Use cultural mapping to teach group leadership skills (session three) •Griffith Business School
  • 13. Management Concepts - Learning Objective • Apply management theory to solve management problems presented in a range of international case studies and vignettes •Griffith Business School
  • 15. Alliance Building Activities • More than just an ice-breaker • Building bridges of alliance between tutor and student and between students • Activities that help to validate a student’s cultural background • Activities that help students to value the diversity in the classroom •Griffith Business School
  • 16. Name Game - Exercise • In pairs, interview each other for 5 minutes each on: * what is your name? * what does it mean? * how did you get it? •Griffith Business School
  • 17. Ball of Wool • Ball of wool: In whole group, ask 3/4 simple questions for each participant in turn: e.g. name, degree, culture from, favourite band. Start by answering for self, then throw ball of wool to next participant across group, keep hold of string, and continue until everyone has answered and wool criss-crosses group forming web. • When everyone has answered: Ask about pattern formed by wool: What’s this look like? Looks like web, new connections, discuss how this web represents new community and importance of these connections to studying at university, future career, better understanding and future travels. •Griffith Business School
  • 19. Case Analysis and Discussion • One hour, weekly tutorials will contain a number of problem based international case studies relating to the content of lecture topics (theory of the week in lectures) • Students will analyse the case prior to the tutorial and be prepared to participate or lead the discussion on the case in the tutorial (hand in preparation sheet) • Students will be assessed based on their leadership or participation of the discussion (in small groups of 3/4 students) using a specially designed rubric • Leadership of the discussions are randomly allocated each week •Griffith Business School
  • 20. Features of Cultural Maps • Behaviours are precise and specific • Described in sequential steps • Behaviours are described as observable units that can be reproduced by the observer. • Cultural explanations are given, and compared with the cultural explanations of the learners. • Making what is implicit (well learned cultural norms) more explicit. •Griffith Business School
  • 21. Cultural Map - Stages  Attending/Approaching  Bridging  Commenting  Departing/ developing
  • 22. Participating in a discussion group Scenario - Participating in a tutorial discussion – Cultural Map Preparations: Do the required readings, etc. prior to class. 1. Attending/Approach • Lean forward • Eye contact • Open hand gesture •Griffith Business School •Martin
  • 23. Participating in a discussion group 2. Bridging • Interrupting and self-focusing, e.g., “Excuse me, I have a comment to make” • Acknowledging, e.g. “I can see your point, but …”, or “That’s true in some situations, but…” • Speak clearly and calmly •Griffith Business School •Martin
  • 24. Participating in a discussion group 3. Commenting • “I think the problem in the case is …” • State your argument concisely • Refer to authoritative sources (theory) • Can present it as a personal observation/ opinion “My experience is ….” •Griffith Business School •Martin
  • 25. Participating in a discussion group 4. Departure/Developing • Invite others’ comments and actively listen to them • “What do you think (name person)”? •Griffith Business School •Martin
  • 26. Discussion Participant Rubric Total Marks Good Adequate Needs 2 marks Improvement Preparation Provides Provides Little or no (1 mark) evidence of evidence of evidence of extensive adequate preparation for preparation and preparation and topic background comprehends research on the topic topic Participation Demonstrates Responds Either (1 mark) effective active appropriately to dominates or listening skills discussion offers few or no and actively leader when ideas contributes invited reasonable ideas to discussion Martin
  • 27. Total Marks _______ Very Good Good Needs Improvement (1st time) 6 marks Preparation Provides evidence of Provides evidence of Little or no evidence of extensive preparation adequate preparation topic preparation and background and comprehends the research on topic topic Facilitation Able to absorb ideas Guides the group but Fails to guide the from participants, sometimes dominates group and/or guides participants and/or does not dominates group without dominating absorb ideas from participants Problem Able to identify a Able to identify a Not able to identify a relevant problem and relevant problem with relevant problem put it within a concise adequate framing and articulate problem statement Solution Elicits a Elicits a partially Cannot develop a comprehensive complete solution with solution in the time solution with relevant theory in the time period theory acknowledging period contributions from participants within time period Creativity Demonstrates use of Synthesizes Does not use effective effective questioning information from some questioning techniques, able to participants and uses techniques and/or synthesize responses some questioning unable to synthesize from participants techniques information from participants
  • 28. Sample Discussion Follow-up Questions based on Hansen (1983) Clarify What do you mean? Could you rephrase what you said? Could you explain that further? Support Where did you find that in the case/article? Is there any theory that would support your point? Involve Ask one participant to take up another others participant’s response by replying: A, would you care to add to what B just said? A, do you agree with B’s interpretation of the case/article? Maintain We still haven’t answered our basic question, focus which is.....? How does your comment relate to the case/article?
  • 29. Exercise • In groups of three, try to develop a cultural map on how to effectively lead a small group discussion •Griffith Business School
  • 30. Competency: Leading a group Scenario: Student is asked to lead class discussion group. Preparations: Do the required readings, prepare analysis sheet prior to class. Stage Verbal Behaviour Non –Verbal Behaviour Values A. Attending/ Eye contact with all group members Respect for all Approach Leaning in to the centre of group group members B. Bridging “Ok, let me try and summarise Eye contact Importance of every and then synthesise our Facing all members group member's answers” contribution. C. Commenting Briefly summarise main points: Looking at the person who Show have listened -“Our main points are ..” contributed each idea while talking. to everyone’s ideas. Synthesise the answer by Use firm clear voice. Acknowledge every saying:- “So in summary, our group member's answer is ….. (combining the contribution. major points while directly answering the question) D. Departure/ “Thanks everyone for sharing Lean back Developing your ideas and contributions” Lower voice tone. •Griffith Business School
  • 32. Learning Circles • Based on communities of practice • Tutors meet three times each semester – tutor training, moderation meeting one, moderation meeting two • Teaching issues – participants present initiatives, raise questions/ issues for discussion • Participant led, mutually supportive environment • Use wiki/ discussion groups/ email to share initiatives and issues •Griffith Business School
  • 33. Issues of Implementation • Requires regular training of tutors • Requires a reflective teaching team approach (learning circle) • Implementation is framed in terms of discussion leadership and participation, rather than as a program for international students •Griffith Business School
  • 35. Evaluation • Some improvement in course evaluations – remain relatively high •Griffith Business School
  • 36. Outcomes in Management Concepts Mean scores all students 3 Mean score 2.5 2 1.5 1 0.5 0 MC Controls Cultural Learning* Cultural Inclusiveness*** Measure •* p<0.05 (one-tailed) *** p<0.001 (one-tailed) •Griffith Business School
  • 37. International vs domestic students International students Domestic students 3 2.45 2.4 Mean scores 2.5 2.35 2.3 2.25 mean score 2 2.2 2.15 2.1 1.5 2.05 MC 2 MC 1 Controls Controls 0.5 0 Cultural Cultural Learning** Inclusiveness*** Measure Measure •* p<0.05; ** p<0.01; *** p< 0.001 (all one –tailed) •Griffith Business School
  • 38. Evaluation Results • Students responded well to the initiatives with 55% of students specifically reporting a positive tutorial experience in the course evaluation. • A number of students specifically mentioned an awareness of enhanced peer interactions when involved in small group class discussions. •Griffith Business School
  • 39. QUESTIONS AND COMMENTS? •Griffith Business School

Editor's Notes

  • #7: Michelle
  • #12: Add names of other Business courses
  • #17: Peter
  • #22: http://www.youtube.com/watch?NR=1&amp;v=6WHWXLJjcaw
  • #31: Ask students to pull out blank cultural maps.
  • #37: Lower scores mean higher cultural learning and higher cultural inclusiveness.