Adelaide D365 UG June 2017 - Making Dynamics 365 Smart using Microsoft Cognitive Services
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The document outlines the agenda for the Microsoft Dynamics 365 User Group meeting, which includes registration, a welcome session, updates on Dynamics 365, and a presentation on Microsoft Cognitive Services. It highlights the importance of using smart CRM strategies to improve customer engagement and sales effectiveness, along with potential use cases for the technology. Additionally, the document presents information on getting started with Azure subscriptions and Cognitive Service products.
Adelaide D365 UG June 2017 - Making Dynamics 365 Smart using Microsoft Cognitive Services
- 1. Microsoft Dynamics 365 User Group Welcome! Meeting will begin shortly.
- 2. Microsoft Dynamics 365 User Group Agenda 8:00 – 8:30 Registration and Networking 8:30 – 8:35 Welcome & House Keeping 8:35 – 8:40 Microsoft Notice Board 8:40 – 9:15 The Main Show – Making Dynamics 365 Smart 9.15 – 9.25 ISV 9:25 – 9:30 Open Mic: General Q&A
- 3. Microsoft Dynamics 365 User Group Your User Group Committee Andrew Ly Chairman, President Sam Fernando Customer Voice & ISV Manager Brock Sperryn Membership Manager Jonathon De Conno Photo Manager Neeraj Kapoor Just 1 Tip Manager Marcus d'Assumpcao Microsoft Representative
- 4. Microsoft Dynamics 365 User Group House Keeping • In case of evacuation: • Alert Alarm (beep beep - warning sound) • Evacuation Alarm (whoop whoop – faster sound, keeps going) • The lifts are not used at the time of an evacuation. (The lifts will be shut off and controlled by Emergency Service team)
- 5. Microsoft Dynamics 365 User Group Evacuation Point
- 6. Microsoft Dynamics 365 User Group Notice Board Marcus D’Assumpcao Microsoft Corporate Account Manager
- 7. Microsoft Dynamics 365 User Group Main Show Making Dynamics 365 Smart Sam Fernando (Senior Dynamics Solutions Architect)
- 8. Microsoft Dynamics 365 User Group Demo
- 9. Microsoft Dynamics 365 User Group Under the hood
- 10. Microsoft Dynamics 365 User Group Under the hood
- 11. Microsoft Dynamics 365 User Group Microsoft Cognitive Services • Started as a Microsoft Garage project “Project Oxford” • Abstract set of APIs • Powered by Azure Machine Learning platform • Easy to use APIs • Comprehensive documentation & sample codes • Evolving portfolio • Free pricing tiers • Built by experts at Microsoft Research, Bing & Azure
- 12. Microsoft Dynamics 365 User Group
- 13. Microsoft Dynamics 365 User Group
- 14. Microsoft Dynamics 365 User Group How do you make CRM Smart? • Learn more about your customers • Sell more services/products • Engage better • Act based on trends • Understand the surrounding • much more….
- 15. Microsoft Dynamics 365 User Group Potential use cases • Contractor tracking • Asset Tracking • Website content/comment moderation • Multilingual customer service • Badge-less event registration • Customer service kiosk
- 16. Microsoft Dynamics 365 User Group
- 17. Microsoft Dynamics 365 User Group Accessing the API • Plugins • Web Resources • JavaScript • Workflows • Cloud or On Prem
- 18. Microsoft Dynamics 365 User Group How to get started? • Setup Azure Subscription • Subscribe to Cognitive Service Products • Find Sample Code in MSDN • Refer to Documentation
- 19. Microsoft Dynamics 365 User Group Extended reading.. • Cognitive Framework https://azure.microsoft.com/en-us/services/cognitive-services/ • Language API http://bit.ly/1VXa4YF • Face API http://bit.ly/2v1Jt7a • Knowledge API http://bit.ly/2xouSPQ
- 20. Microsoft Dynamics 365 User Group Thank you!
- 21. Microsoft Dynamics 365 User Group ISV Insights by InsideView Neeraj Kapoor (Business Analysis Capability Lead)
- 22. Microsoft Dynamics 365 User Group 92% of buyers ignore unsolicited calls 58% of sales reps are not prepared 7% of the sales reps get a 2nd meeting Sales Challenges Source: boomerang
- 23. Microsoft Dynamics 365 User Group Sell Effectively with Insights Right Company Right MessageRight People Increase Lead Quality Decrease Lead Qualification time Increase Win rate Data Connections Insights
- 24. Microsoft Dynamics 365 User Group Insights
- 25. Microsoft Dynamics 365 User Group Insights
- 26. Microsoft Dynamics 365 User Group Get it now from Appsource
- 27. Microsoft Dynamics 365 User Group Q&A
Editor's Notes
- #8: 2 demos prepared To provide an overview as to what you can do
- #9: For a change, let’s actually start with a little deom
- #17: Who else is using these technologies?
- #21: I’ll be here for a bit if you want check out some of the code and have a chat
- #22: 9:10
- #24: Integrated interface. Connect icon on any screen.
- #25: Quickly upload/share/edit documents.
- #26: * Co-authoring of documents without leaving dynamics.
- #27: * Group messaging. Link files, attach files.