Adelaide D365 UG November 2017 - Microsoft Flow + Logic Apps
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The Microsoft Dynamics 365 User Group meeting covers topics like registration, important updates, and presentations on Microsoft Flow and Logic Apps. Key speakers include Andrew Ly and Sam Fernando, who discussed automation tools and their application in customer service. The session also highlighted SA Water's digital transformation initiatives and future plans for enhancing customer service through technology.
Adelaide D365 UG November 2017 - Microsoft Flow + Logic Apps
- 1. Microsoft Dynamics 365 User Group Welcome! Meeting will begin shortly.
- 2. Microsoft Dynamics 365 User Group Agenda 8:00 – 8:30 Registration and Networking 8:30 – 8:35 Welcome & House Keeping 8:35 – 8:40 Microsoft Notice Board 8:40 – 9:10 The Main Show – MS Flow and Logic Apps 9:10 – 9:25 Customer Voice – mySAWater 9:25 – 9:30 Q&A
- 3. Microsoft Dynamics 365 User Group Your User Group Committee Andrew Ly Chairman, President Sam Fernando Customer Voice & ISV Manager Brock Sperryn Membership Manager Jonathon De Conno Photo Manager Neeraj Kapoor Just 1 Tip Manager Marcus d'Assumpcao Microsoft Representative
- 4. Microsoft Dynamics 365 User Group House Keeping • In case of evacuation: • Alert Alarm (beep beep - warning sound) • Evacuation Alarm (whoop whoop – faster sound, keeps going) • The lifts are not used at the time of an evacuation. (The lifts will be shut off and controlled by Emergency Service team)
- 5. Microsoft Dynamics 365 User Group Evacuation Point
- 6. Microsoft Dynamics 365 User Group Notice Board Marcus D’Assumpcao Microsoft Corporate Account Manager
- 7. Microsoft Dynamics 365 User Group Main Show Microsoft Flow + Azure Logic Apps Sam Fernando (Senior Microsoft Dynamics 365 Solution Architect)
- 8. Microsoft Dynamics 365 User Group What is Flow • Workflow/Automation tool • Seamlessly integration multiple services • Trigger and Action based composition • Easy to use GUI • Targeted at end/super users • No development knowledge required • Natively integrates with Dynamics 365 • Uses individual user’s authentication • Trial for 90 days
- 9. Microsoft Dynamics 365 User Group
- 10. Microsoft Dynamics 365 User Group What are Logic Apps • Underlying platform that powers MS Flow • Azure PAAS offering for workflow orchestration • Powerful developer tools • Continuous Integration • Automation & manageability • Source control capabilities • Targeted at enterprise level mission critical integrations • For IT Pros
- 11. Microsoft Dynamics 365 User Group Flow in the real world • “dev-less” features for super user • Extend using Azure serverless components (logic apps, functions) • Create custom connectors • Connect to on premise services (using gateways)
- 12. Microsoft Dynamics 365 User Group Limitations of Flow • Restricted functionality compared to Logic Apps • No DevOps • Self service and user based workflows • Lack of functionality to support a true B2B integration • Runs in the context of the user
- 13. Microsoft Dynamics 365 User Group Pricing - FREE • 750 runs per month • Unlimited flow creation • 15-minute checks PLAN 1 • 4,500 runs per month • Unlimited flow creation • 3-minute checks • Premium Connectors PLAN 2 • 15,000 runs per month • Unlimited flow creation • 1-minute checks • Premium Connectors • Org policy settings https://flow.microsoft.com/en-us/pricing/
- 14. Microsoft Dynamics 365 User Group These Dynamics 365 applications include 'Microsoft Flow for Dynamics 365' plan: • Dynamics 365 Enterprise Sales • Dynamics 365 Enterprise Field Service • Dynamics 365 Enterprise Marketing • Dynamics 365 Enterprise Customer Service • Dynamics 365 Enterprise Project Service Automation • Dynamics 365 Enterprise Operations • Dynamics 365 Business Edition Financials These Dynamics 365 plans include 'Microsoft Flow Plan 2': • Dynamics 365 Enterprise, Plan 2 • Dynamics 365 Enterprise, Plan 1 • Dynamics 365 Business Edition Plan
- 15. Microsoft Dynamics 365 User Group How to • https://docs.microsoft.com/en-us/flow/ • https://docs.microsoft.com/en-us/azure/logic-apps/
- 16. Microsoft Dynamics 365 User Group SA Water’s Digital journey and the role of Microsoft Dynamics Toby Evans (Senior Manager, Digital Transformation)
- 17. Microsoft Dynamics 365 User Group Project - Electronic billing - Pay your bill - Historic bills/water usage - Manage your account details - Setup direct debit - Request more time to pay - Manage multiple properties - Any device, any time. Customer led delivery of a residential self service portal
- 18. Microsoft Dynamics 365 User Group Under the hood CSIS SA Water’s Customer Billing System
- 19. Microsoft Dynamics 365 User Group The results so far… • Launched on August 2nd 2017 • 16,700 Customers.. 20,000 properties • 1,300+ self service actions completed last month and growing • High level of satisfaction from customers Best implementation of online billing I have ever experienced! It's quick and easy to use while still offering the information I need to see As a rural farmer with multiple invoices, its great to be able to access them in once place. It has been a long time coming and have wanted to do this for some time Thank you SA Water for having this facility love it. At last SA water comes into 21st century, these days every one and everything is done by internet and no more paper, just an waste.....well done SA Water!
- 20. Microsoft Dynamics 365 User Group mySAWater Demonstration
- 21. Microsoft Dynamics 365 User Group What’s next for SA Water and Dynamics?
- 22. Microsoft Dynamics 365 User Group Customer Service Transformation Respond and analyse conversations on Social Media Answer and manage complex queries with Case Management Develop and understand businesses issues and opportunities Knowledge is power with a single view of the customer allowing agents to solve customer problems An efficient way to respond to written correspondence Tiered reporting to self serve the information you need More ways for customers to self service transactions when and how they prefer
- 23. Microsoft Dynamics 365 User Group Q&A