An Intro to Communication & Interpersonal Skills
- 1. Communication & Interpersonal Skills
- 5. Removing Barriers At All These StagesTo deliver your messages effectively, you must commit to breaking down the barriers that exist in each of these stages of the communication process.
- 6. The Importance of Removing Barriers:Communication barriers can pop-up at every stage of the communication process and have the potential to create misunderstanding and confusion.To be an effective communicator - your goal should be to lessen the frequency of these barriers at each stage of this process with clear, concise, accurate, well-planned communications.
- 8. Codes in CommunicationVerbal ~ words, voiceNon-verbal ~ gestures, postures, facial expressions, eye contact, vocal characteristics, personal appearance, touch
- 9. Verbal Communication DifferencesLow Context High Context
- 10. Non-verbal CommunicationEye contacthonesty, straightforwardness vs challenging, rudeUSA ~ effective comm = good ECArab ~ respect = good ECEnglish ~ too much EC = uncomfortableSouth Asia ~ direct EC = rude, aggressiveEYE = window to the soul
- 11. Getting your message acrossunderstand what your message is, what audience you are sending it to, and how it will be perceived. weigh-in the circumstances surrounding your communications, such as situational and cultural context.
- 12. Why Communications Skills Are So Important:The purpose of communication is to get your message across to others.The process involves both the sender of the message and the receiver Messages often misinterpreted by one or more of the parties involved.This causes unnecessary confusion and counter productivity.
- 13. Communication In Your OrganizationThe basic of successful communications: your knowledge of verbal and non-verbal communications. In the workplace, these types of communications are continually exchanged without much planning or even the thought that such communications are taking place.
- 14. Greatly affect management and leadership effort. A message is successful only when both the sender and the receiver perceive it in the same way. The content, presentation style, and delivery technique of your message impact your ability to inform, motivate and control members of your team.Effective communication
- 15. How can we make Communication effective?
- 16. Communication is also a fundamental tool that team members can use to express care, concerns and feelings of satisfaction and frustration. Effective leaders must have the ability to respond to these needs.Effective Communication
- 17. Effective CommunicationIntended meaning vs Perceived meaningReality A -- reality BVerbal message vs Non verbal message
- 18. Good Interpersonal Communicationrequires skill, thoughtfulness and an ability to take responsibility for others' understanding. Communication is not something that should be left to chance.
- 19. Interpreting responsesCommunicating requires concerted, focused attempts to understand:what is being said andthe true meaning behind it by paying attention to howyour listeners speak, what is not being said and non-verbal cues to gain insight regarding their thoughts and feelings.
- 20. Out-of-control emotions make smart people look stupidDaniel Goleman
- 22. EQ CompetenceTo be able to respond to situationPotential to practice these skillsSelf-awarenessMotivationSelf-regulationEmpathyAdeptness in relationships
- 23. EQ CompetenceSelf-awarenessEmotional awarenessRecognize emotions & their effectsAccurate self-assessmentKnow one’s strength’s & limitSelf-confidence Self-worth & capabilities
- 24. EQ CompetenceMotivationAchievement driveStrive to improve towards excellenceCommitmentAlign personal goals with organization’s InitiativePrepared to act on opportunitiesOptimism Persistent
- 25. EQ CompetenceSelf-regulationSelf-controlControl disruptive emotions & impulses TrustworthinessHonesty & integrityConscientiousnessAccountable for own performanceAdaptabilityFlexible ~ changeInnovation Open to new ideas, info, changes
- 26. EQ CompetenceEmpathyUnderstand othersSense feelings & perspective of others, genuine interestDevelop othersRecognize the need to develop Service Understand, recognize customers’ needsDiversityWelcome it, leverage on itPolitical awarenessCan read a group’s emotional relationships
- 27. EQ CompetenceAdeptness in relationshipsInfluenceCommunication ~ esp. listening Conflict managementLeadershipChange catalystBuild bondsCollaboration & cooperationTeam capabilities
- 28. EI CompetenciesAbility to manage emotions and cope with stressThe drive to accomplish personal goals in order to actualize inner potential and lead meaningful lifeAbility to verify feelings and thinking
- 29. Lack of EQUnable to persuade or inspire othersUnaware of own weaknessesLack self-confidence
- 30. To avoid these traitsArroganceOver~reliance on cognitive aspectsInability to adaptUnable to collaborate
- 31. …excellence is not about technical competence, but character.Ernest O. LawrenceNobel Laureate
- 32. What is EI?The capacity and ability to recognize our own feelingsand those of others, for motivating ourselves, for managing emotions well in ourselves and in our relationships
- 33. Description of EIAbility recognize, understand and express emotions & feelingsunderstand how others feel and relate with themmanage and control emotionsmanage change, adapt and solve problems – personal and interpersonalgenerate positive affect & be self-motivated
- 34. Symptoms of Low EIWorried, anxious, confused about prioritiesTime-pressured, inefficient, perform poorlyTired, fatigued, frustratedPoor work-life balanceHave elevated blood pressureAge more quickly
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