Inter personal skill. COMMUNICATION

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Interpersonal Skill
R RAVINDRA KUMAR

R Ravindra Kumar
Passionate Trainer and Spiritual Life Coach
R Ravindra Kumar has 30 years of experience working at middle and
Higher Management in world's largest Life Insurance Corporations’
in India and at Fiji Islands. He Headed the 7 Branches In India and
Was Sr.DM of Bhavnagar Division in Gujarat. Presently working as
Regional Manager in LIC OF INDIA
Sri Ravindra Kumar is a proven marketer with a most scintillating range
of skills of marketing, presentation and interaction. A very gifted
rravindrakumar@yahoo.com
of skills of marketing, presentation and interaction. A very gifted
speaker he has been directly involved in a pro-active manner in taking
each of the units under his charge to new heights of New Business
performance. Agents training and agency management, strategic
planning, sales operations and financial consulting have been special
thrust areas adopted by him. With broad experience in all the aspect of
life insurance underwriting and selling and with ability to efficiently
assess client and corporate needs, deliver solutions., manage internal
and external relationships while exceeding client and corporate
expectations and fully maintaining profitability goals have
given him a proven track record of remarkable success.

As a Coach, Facilitator, Manager and Trainer, He has been Helping
Professionals Achieve their Career Goals since the 1999.. He is having much
passion and interest coaching to Sales Executive, and Management professionals
from corporations, as he is working with employees from all levels of
organizations and Internationally Educated Professionals, as well as students and
graduates from colleges and universities. Throughout his career, he worked with
clients of outplacement and career transition firms, colleges, and community
employment centres. In his work, has provided Coaching and consulting to
clients of all levels of organizations - Vice President to employees beginning their
careers.
Widely travelled Sri Ravindra Kumar is a multilingual leader and Business Mentor
with a wide experience in multi-cultural and global environment. Reading,
music,creative presentations and development of human resources are his areas
of special interest.
“How would your life change if you could tap into your full potential? What one thing
do want most for your life but feel unable to reach it? How would you like to set goals
and create a blueprint or roadmap to not only reach your goal, but sustain it?
Come and Discuss with R Ravindra Kumar He will Show you You Can do in life.”

COMMUNICATION
A TWO WAY AFFAIR
IT STARTS WITH A SENDER
ENDS WITH THE RECEIVER
12/14/2021 7
IT IS A BRIDGE OF MEANING
IT INVOLVES A SYSTEMATIC AND CONTINUOUS
PROCESS OF TELLING, LISTENING AND
UNDERSTANDING ------ -
ALLEN. LOUIS A.

IMPORTANCE OF COMMUNICTION
1. Basis of action (employees know the co.obj.)
2. Facilities in Planning (planning process/ rapport)
3. Helps in decision making (information available to
the decision maker)
12/14/2021 8
the decision maker)
4. Means of coordination (foundation of group
activity)—Upward/Downward/horizontal)
5. Improves relationships (it binds individuals to a
common purpose)
6. Improves motivation & morale:

1. INTRA-COMMUNICATION
2. INTER-COMMUNICATION
TYPES OF COMMUNICATION
5. Casual Communication
6. Influencing
Communication
12/14/2021 9
3. ORAL COMMUNICATION
4. WRITTEN COMMUNICATION
Communication
Mahatma Gandhi
7. Reforming Communication
Gurajada , Rajarammohanroy
8. Transforming
communication
Swami Vivekananda
Jesus Christ
Osho Rajneesh

CHARACTERISTICS:
1) PURPOSE CLARITY
2) PREPARATION
3) CODIFICATION
4) MESSAGE
12/14/2021 10
4) MESSAGE
5) DE-CODIFICATION
6) FEED BACK
7) ACTIVE LISTENING --GOOD LISTENING 50%
PURPOSE SERVED

BEHAVIOURAL SKILLS
1. EYE COMMUNICATION
2. POSTURE/MOVEMENT
3. GESTURES/FACIAL
EXPRESSIONS
4. DRESS/ APPEARANCE
6. LANGUAGE/ NON-
WORDS
7. LISTENER-
INVOLVEMENT
8. HUMOUR
12/14/2021 11
4. DRESS/ APPEARANCE
5. VOICE /VOCAL
VARIETY(Modulation)
8. HUMOUR
9 THE NATURAL SELF
10 SMILE

CHANNELS OF COMMUNICATION
1. FORMAL COMMUNICATION Between various
positions in the orgn.
THREE WAYS:
1) DOWNWARD COMMUNICATION
How to improve: inform employees about Corp. goals,
12/14/2021 12
How to improve: inform employees about Corp. goals,
explain Corp. policies & practices; Explain to employees the
importance of their work
2) UPWARD COMMUNICATION: from subordinate to
superior
How to improve: show +ve attitude (genuine interest in
employees)—work related problems, experience; listen what
subordinates say; promote information sharing

CHANNELS OF COMMUNICATION
3.LATERAL & DIAGONAL COMMUNICATION
Lateral communication between same level of hierarchy.
Promotes co-ordination and team work.
Diagonal communication between : neither same dept. nor
level.
2. INFORMAL COMMUNICATION
12/14/2021 13
2. INFORMAL COMMUNICATION
Features of Informal communication:
1.It is a product of social interactions, an inevitable part of
orgn. Life
2.Exists outside the official network of orgn.
3.No prescribed direction for the flow of message
4.Grapevine:Not officially sanctioned

COPING WITH THE GRAPEVINE
FEATURES OF GRAPEVINE:
1. Informal, person.to.person –not officially sanctioned
2. It links all employees in all directions
3. It exists in every orgn. And is powerful
4. It tends to be active during periods of change, anxiety
5. Emanates from two sources:
12/14/2021 14
5. Emanates from two sources:
1. Gossip chain—where a single individual conveys a piece
of news to many
2. Cluster chain: where a few individuals can convey
information to several others. .

COPING WITH THE GRAPEVINE
Rumours can be very damaging:can be managed by
1. Technique: by directly talking to employees and learn what is
going on. They mingle and dev. +ve relationships. Helps both
upward and downward communication.
2. GET THE FACTS: to release the correct facts as quickly as
possible
12/14/2021 15
3. OPEN COMMUNICATION: Open channels of communication
and responding vigorously to inaccurate information.
4. ENCOURAGE SOCIAL GATHERINGS:Social gatherings serve
as an important role. Promote a strong culture and enhance
understanding of how the orgn. Works.

1. UNCONSCIOUS INCOMPETENCE
WE DONOT KNOW THAT WE DO NOT KNOW
2. CONSCIOUS INCOMPETENCE
WE KNOW THAT WE DONOT KNOW
12/14/2021 16
3. CONSCIOUS COMPETENCE
WE WORK AT WHAT WE DO NOT KNOW
4. UNCONSCIOUS COMPETENCE
WE DO NOT HAVE TO THINK ABOUT KNOWING IT.

BARRIERS IN COMMUNICATION
SEMANTIC BARRIERS: study of meaning in language Same
word may convey a different meaning to different people.
How we make use of the word “make” :
1. A person asks “What make of typewriter is that”?—brand
The production manager says, “we make office machines”
meaning, manufacture.
12/14/2021 17
meaning, manufacture.
2.The Police commissioner on the television asks “did you make
the notorious robber” meaning, identify
3.At home the cooks says ”I will make dinner” meaning prepare
4. After an argument, the office manager suggests to
subordinates that they “ take coffee and makeup”, meaning patch
up.

B. INTERPERSONAL BARRIERS:
1. Can not express effectively
2. Filtering
3. Credibility: based on a person’s competence in
the subject area being communicated.
4. Inattention: We often hear but do not listen.
5. Perceptual difference: differences in past
12/14/2021 18
5. Perceptual difference: differences in past
experiences, educational background, beliefs
6. Jealousy: If the jealous person is able to
attract the attention of the manager, the
competent person may find it difficult to
communicate with the boss.
7. Information overlaid:
8. Emotions:

C. EMOTIONAL OR PSYCHOLOGICAL BARRIERS
Premature evaluation
Inattention
Poor attention and loss
12/14/2021 19
Poor attention and loss
by transmission
Undue reliance on the written word
Failure to communicate

1. Be Clear
2. Be Correct
3. Be Concise
ACCORDING TO FRANCIS T. BERGIN, A WELL
KNOWN EXPERT IN COMMUNICATION,
THE FOLLOWING 7 Cs ARE THE ESSENTIALS OF
COMMUNICATION
12/14/2021 20
3. Be Concise
4. Be Complete
5. Be Concrete
6. Be Candid
7. Be Courteous

TOP CHALLENGES
Choose Transition Not Comfort Zone
WE ARE HUMAN BEINGS...

Nurture Creativity and Talent – plan –
use your mind –
CONSISTENCY

Take Responsibility of Your Own Acts
What u do – change everything

URGENT – IMPORTANT
ITS NOT OVER UNTILL
ITS NOT OVER UNTILL
I WIN

••••••••••••••••••••••••••••••••••
••••••••••••••••••••••••••••••••••

1. Know more than others
2. Do more than others
William Shakespeare
31
26 April 1564 – 23 April 1616
2. Do more than others
3. Expect less than others!

What I have to offer ..
To build your Dream ?

https://www.facebook.com/therravindrakumar https://www.instagram.com/p/B3G9OXVpY8N/?igshid=pakr1r0b3rfy

Have employees participate in the
agency’s social media campaign.

Target “influencers” including editors,
bloggers, consultants and PR pros in the
agency’s target markets.

Keep up with changes in social media
platforms.

Dr. Manoj Shukla [MBA; Ph.D.] 43

• No pain no gain
• Problems are opportunities
• Time management =self management
• Urgent v/s important
LEARN FAST, EARN FAST
LEARN FAST, EARN FAST
• Urgent v/s important
• Make house with stones thrown at you
• Love makes life live
• Make excuses or make money
• Good habits are lifeline
• Sharpen your axe
• Hammer breaks glass, but shapes steel !

Thank You
Prepared and Presented BY R Ravindra Kumar RM (Inspection) WZ

R.
R. Ravindra
Ravindra Kumar
Kumar
Regional Manager
LIC OF INDIA
Ahmedabad
rravindrakumar
rravindrakumar
52
rravindrakumar
rravindrakumar.mop
+91 9726351246 Only Or
send TEXT ON +919427960310
Email ME@ rravindrakumar@hotmail.com
rravindrakumar@gmail.com
rravindrakumar@rediffmail.com
Join me @
http://www.ca.linkedin.com/pub/r-ravindra-kumar-chief-mentor/0/670/107
Tweet your comments on http://www.twitter.com/#!/rravindrakumar
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Inter personal skill. COMMUNICATION

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