This document introduces Arun Gaddam and their experience in user experience (UX) research and strategy. It discusses Arun's use of human-centered design thinking, which involves the steps of empathy, define, ideate, prototype, and test. The document notes that integrating UX research with this approach allows progress while accepting initial uncertainty. It also presents Arun's 5-step method for organizing UX research projects, involving setting objectives, hypotheses, methods, conducting research, and synthesizing results.