Assignment 1 dimensions of quality
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The document discusses the dimensions of quality as they relate to coking coal used in steel production. Coking coal is used to create coke, a key input for steel production. Quality dimensions include the composition, mineral content, carbon percentage, and sulfur and phosphorous content of the coal. Additional quality measures relate to the size, strength, storage life, on-time delivery, and meeting customer requirements of the resulting coke.
Assignment 1 dimensions of quality
- 1. Dimensions of Quality All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 1 Gain from the Power of Lean Six Sigma – MOOC By Nilakantasrinivasan Assignment Submission of : Smriti Sahu
- 2. Product or Service Selected : Coking Coal for Steel Industry All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 2
- 3. Performance Features Conformance Dimensions of Quality Reliability All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 3 • Composition of coal • Mineral content Coking coal, also known as metallurgical coal, is used to create coke, one of the key irreplaceable inputs for the production of steel. Coke is produced by heating coking coals in a coke oven in a reducing atmosphere. • Percentage of carbon in coal • Coal blend for coking • Low sulphur and phosphorous contents • Size of coke • Quality of coke delivered • Quality of coke as per norms
- 4. Experience Aesthetics Dimensions of Quality Durability Service All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 4 • Coke strength • Storage life • On-time delivery • Delivering quality coke as per requirement • Delivering as per MoU with customer • Attending customer complaints on time • Keeping the quality & size of coke in check • Size of coke