astTECS Call Center Solutions
- 2. What is *astTECS Call Centre Solution? Open Source Software Solution for Telecommunication ensuring:- You get connected to the customer without wasting time, OR If the customer calls, he gets connected to the right person easily. You have all information of the business in front of you while engaging the customer. Most Importantly, the Top Management has the summary of all transactions done over phone and listen to the recordings if needed and track follow-up actions Your phone is an Important Customer Touch Point. *astTECS transforms it to a powerful tool to do “MUCH MORE THAN JUST TALK”
- 3. What is *astTECS? Developed by iTECS Communications Pvt Ltd, Bangalore in 2007 Deliver Affordable Communications Solutions through Asterisk™ Customer Base of 1000+ in B2B Segment Has the following Accreditations:-
- 4. What is Asterisk? Created by Mark Spencer in 1999 Today is the No.1 Open Source Telephony Platform in the World Extremely Versatile and Flexible Platform Rich Broad Features Considered as “THE FUTURE OF TELEPHONY”
- 5. Future Trends – Telecom products - Call Center Dialers Call center dialers – Market Share: 2014 10% 90% Asterisk Based Call center dialer Others Call center dialer - Market Share: 2020 40% 60% Asterisk Based Call center dialer Others
- 6. *astTECS PRODUCT LINE *astTECS IP-PBX Solution (video conferencing) *astTECS Call Center Dialer World’s smallest IP PBX *astTECS GSM gateway *astTECS Integrated IVR Solution *astTECS Voice Logger *astTECS Video Conference Solutions
- 7. SERVICES 24/7 Tech support *astTECS has necessary infrastructure and trained professionals to provide its customer with 24/7 support and maintenance from basic dial plan construction to real-time configuration management. Remote and Onsite Configuration support *astTECS also provides remote and onsite installation and configuration support to its customers. *astTECS Training Academy *astTECS provides Asterisk training at Headquarter to make the asterisk platform reach an even wider audience. We train features, architecture, installation, configuration: in short the complete works, plus how to troubleshoot.
- 8. Introduction to: *astTECS Call Centre Solutions
- 9. Analog PRI GSM Service provider IP PHONES Soft phones with Headsets *astTECS CCD IP SIP CRM Server
- 10. Features
- 11. Robust Call Centre Technology • Traditional telephones are replaced by a Robust Call Center Technology • Fully Customizable Agent Screen www.*astTECS.com
- 12. Agent Screen.
- 13. Automatic Call Disposition. Call Disposition to code calls to provide accurate MIS
- 14. Call Back with Calendar
- 15. Predictive Dialing • The system automatically dials an uploaded “List” of numbers and connects to Agents only after the call is connected. • Saves lot of time for the Agent • Ensure your executive don’t waste time connecting to the customer www.*astTECS.com
- 16. Predictive Dialing: Comparison with Manual Dialing ROI in less than one month. Complete utilization of the shift. Increased efficiency & improved productivity. Time saving & cost efficient.
- 17. Automatic Call Distribution- Inbound • A customer calling your number can get easily get connected to the RIGHT person • The executive will get all information of the customer when the call gets connected www.*astTECS.com
- 19. Real Time Report with Option to Monitor and Barge-in the Call
- 21. Built-in Voice Logger Voice recording & Playback software. Useful for training, quality and legal purposes. Record in multiple formats – WAVE, GSM & MP3.
- 22. Distributed Call Centre on IP • Remote Call Centers on the Same Database and CRM
- 23. Web Form • All Modules accessed through Web form www.*astTECS.com
- 24. Call Center powered by *astTECS Traditional telephones are replaced by a robust call center technology. Automatic/predictive dialing ensures complete utilization of the shift and increased productivity. Data capture and history maintained of customer calls. Coding of each call to provide accurate MIS data. Record all incoming and outgoing calls received/made for quality. Monitor the volume of serviced / missed calls and planning of staff accordingly. Call back any unanswered / missed calls to increase customer satisfaction levels and never miss an opportunity. Skill based routing of calls to provide a personalized touch to customers speaking different languages. www.*astTECS.com
- 25. General Features Schedule Call Backs. Call Transfer & Conferencing . Script assistance. Web form. Blended call handling. Run multiple campaigns simultaneously. Real time monitoring. Call Barge in & listening. Recycling of leads CRM integration Customer info capturing Multiple DID configuration. Call Queuing and parking. Voice Recording & Play back. DNC scrubbing.
- 26. Reporting Features. Agent performance report. Abandoned call status. ATT – Average talk time. AHT – Average Handling Time. Agent login logout report. ACW - After call work. Trunk utilization statistics. Call Disposition Report. Pause code break up. Inbound service level report. Inbound IVR report. Server performance report. Dropped calls report. Campaign wise report. Info on hourly load.
- 27. Hosted Solution for International Centers. OPEX model. Plug and play technology. Payment for virtual service. Focus on your call center not your infrastructure. Easy up gradation.
- 28. Product Bundles – Call Centre Solutions *ast c5 – starter product for 5 agents and 5 simultaneous calls. *ast c10 –Up to 10 agents, 10 simultaneous calls . *ast c30 – Up to 30 agents, 30 simultaneous calls. *ast c60 - Up to 60 agents, 60 simultaneous calls. *ast c100 - Up to 100 agents, 100 simultaneous.
- 29. Product Bundles – GSM Dialers (CCD with GSM Gateway) • 4 port GSM Dialer (4 Agents with 4 SIM Cards) • 8 port GSM Dialer (8 Agents with 8 SIM Cards) • 16 port GSM Dialer (16 Agents with 16 SIM Cards) • 32 port GSM Dialer (32 Agents with 32 SIM Cards)
- 30. Business Models: Buyout – Both Hardware and Software. Rental - Both Hardware and Software Hosted – for International call centers.
- 31. Technical Support. *astTECS team constantly strives to give business value and ROI to its customers . Work closely with our partners to deliver quality and efficient support. Flexible and cost effective support packages. 99% remotely supportable hence maximum uptime . Quick response and resolution time. 24/7 Technical support team.
- 32. Our Customers
- 34. Contact Details Head Office iTECS Communications Pvt Ltd # 35-36, Krishna Reddy Layout Domlur Bangalore – 560071 Tele: 080-6640 6640 Mail: info@asttecs.com www.asttecs.com Branch Office RAAL Systems #39/4196 A1, 1st Floor, Kausthubham Shanti Lane, Ravipuram Road Kochi– 682016 Tele: 0484-2359666/ 999 5986 888 Mail: j.john@asttecs.com www.asttecs.com www.raalsystems.com