*astTECS Cloud Center solution
- 1. *astTECS Contact Centre on Cloud "Work from home made easy" Version 1.0 *astTECS
- 2. OUTLINE. About *astTECS Cloud Contact Centre Architecture Diagram. Cloud Features. Unmatched Features Screen Shots of,, Dash Board Real time monitoring. Reports. Analytic Major customers About *astTECS *astTECS
- 3. Complete Contact Centre Solution Inbound and Outbound calling solution Domestic calling with PSTN Advanced features and functionalities. Flexible and scalable. Integrate with 3rd party tools / Application. Easy for configuration and Management. Reduce Overhead cost and improve ROI. Work from home made easy. About *astTECS Contact Centre on Cloud *astTECS Cloud
- 5. *astTECS Useful for Sales Calls Lead Generation Follow up Calls Customer Service Cross Selling / Up Selling Appointment Booking Debt Collection Surveys & Market research *astTECS CCS Other inbound and outbound campaigns.
- 6. Features and functionalities *astTECS OUTBOUND FEATURES Predictive dialling Progressive dialling Manual dialling Voice Blasting Filter-Based calling Call back scheduling & Reminders INBOUND FEATURES ACD ( Automatic Call distribution) Multi-level IVR ( Interactive Voice Response ) Skill-Based Routing Missed call alert wisper Customized Call Queues
- 7. GENERAL FEATURES Multiple Campaigns Real-Time Monitoring Call Recording Agent wise reports CRM Integration Historical Reporting Call Barge-IN / Listening Blended Calling Features and functionalities *astTECS
- 8. Voice Logger / Voice Recorder Complete Voice Recording System Records Intercom call and Trunk line calls Useful for Training, Quality and legal purposes Wave, MP3 and GSM formats Search Option based on the date / Number etc Option to Listen / Download / Delete Multiple Administration option *astTECS
- 9. Nationwide Single Number Un-matched Features. *astTECS Mobile Number DID's 140 Series DID"s PRI / SIP DID's
- 10. WhatsApp Integration SMS Integration E-mail Integration Customized Solution. Un-matched Features. *astTECS
- 12. Un-matched Features. *astTECS Customized Screen and Reports. 01 Fields Drop down Script Action Customized Screen - 02 Column Aggregate Ringes Customized report -
- 15. CDR - Agent Performance Report *astTECS
- 17. Awards. *astTECS
- 20. *astTECS TALK TO US *astTECS Communications Pvt Ltd. #35, Krishna Reddy Layout. Domlur, Bangalore-560071 +91-80-66406640 www.asttecs.com sales@asttecs.com