BASECAMP CPH: Peter Schwartz, Salesforce
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Peter Schwartz gave a presentation on innovation and survival in the age of disruption. He discussed how technology is accelerating change and discussed examples like smartphones and AI. Schwartz said the future will include more connected devices and digital assistants. Machines will continue to take over more tasks but humans will focus on skills like learning and problem solving. The rise of technologies like AI and blockchain will create new types of jobs and industries but could also displace many existing jobs, so strategies for retraining workers will be important.
BASECAMP CPH: Peter Schwartz, Salesforce
- 1. Peter Schwartz SVP, Strategic Planning Salesforce pschwartz@salesforce.com @peterschwartz2 Innovation and Survival: How to avoid getting Ubered Basecamp, Copenhagen, 11/10/17
- 2. Forward-Looking Statements This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements. Statement under the Private Securities Litigation Reform Act of 1995
- 3. Tectonic events over the last year
- 5. Technology revolutions: accelerating the pace of change The Mainframe Source: WEF - Digital Transformation, Jan 2016
- 6. Technology revolutions: accelerating the pace of change PCs put power in everyone’s hands Source: WEF - Digital Transformation, Jan 2016
- 7. Technology revolutions: accelerating the pace of change Smartphones–anywhere, anytime information Source: WEF - Digital Transformation, Jan 2016
- 8. Technology revolutions: accelerating the pace of change Converging tech means a new age of discontinuity Source: WEF - Digital Transformation, Jan 2016
- 9. Technology revolutions: accelerating the pace of change The beginnings of Artificial Intelligence Source: WEF - Digital Transformation, Jan 2016
- 10. AI Mythology General AI is still science fiction
- 11. Machine intelligence applied to a narrow specialty, taking the friction out of the everyday What is Narrow AI? Embedded Intelligence
- 13. Apple Watch
- 14. What will the future look like?
- 15. The Age of the Customer Connect to your customers in a whole new way Predictive Marketin g Guided Sales Connected Products Conversational Service Actionable Analytics Intelligent Communitie s Smart Apps Unified Commerc e Customer Single view of the
- 16. Intelligent Customer Success Platform Sales Service Marketing AnalyticsCommunity Apps Commerce IoT Quip force.com Heroku Component Exchange Data Management Platform CRM Data IoT & Social Data Platform Applications AppExchange Predictive Analytics Machine & Deep Learning Natural Language Processing
- 17. Mobile devices will remain a vital hub… What will the future look like?
- 18. …at the center of an increasingly connected life What will the future look like?
- 19. Stratospheric Balloons Solar-powered Drones Micro-satellites Light-based New channels for connectivity
- 20. Here One combines the latest in speaker tech with augmented auditory capabilities AR Round 2 Autism Glass uses AR to teach children how to identify emotion Therapy Glasses Hearables ODG, ASUS, Sony, Samsung, Google, Microsoft, etc. 11+ releasing 2018 The Growing Set of Wearables
- 21. Brain Control New User Interfaces The neural control of machines
- 22. Everything around us will be connected and awake
- 23. From personal to intimate computing You know your computer Your computer knows you
- 24. Service Sector Revolution: Digital Assistants for All Prioritize & optimize Prompt, as well as respond Span personal & professional lives Continuously learn
- 25. How interoperable will digital assistant ecosystems be?
- 26. Sensors in all aspects of our lives Connected Person Connected home Connected city Connected car Connected workplace
- 27. Home assistant BREAKFAST A day in the life of the interconnected world
- 28. Self-driving car COMMUTE A day in the life of the interconnected world
- 29. Connected office OFFICE A day in the life of the interconnected world
- 30. VR shared experience A day in the life of the interconnected world ENTERTAINMENT
- 31. Intimate computing depends on machine intelligence advances
- 32. Source: Gartner Maturity curve of analytics
- 35. Artificial Intelligence as a service Machine Learning Google Cloud Platform
- 36. Can machines replicate human tastes and sensibilities? Man-Machine systems
- 37. Human-Machine symbiosis: Intelligence augmentation Man-Machine systems Experts and algorithms working together
- 39. Source: FTC.gov
- 40. Source: FTC.gov
- 41. Data is the New Oil...We are the Wells 1.5k+ On over 200MM Americans Pieces of info per consumer While beneficial to both parties, there is increasingly an imbalance of power. Powerful ML algorithms are using our data to make decisions about us and for us
- 42. What does this mean for work and life?
- 43. Industries and jobs will always evolve Source: U.S. Bureau of Labor Statistics, Sep 2016
- 44. Job activities, not entire occupations, will be automated Source: McKinsey Global Institute, Jul 2016 v
- 45. New industries will continue to emerge AI will make this reality more likely
- 46. The rise of the independent workforce Sources: MBO Partners: State of Independence in America – Jun 2016; Upwork: Freelancing in America – Oct 2015 ‘11-‘16 < ‘16-‘21 2X growth rate
- 47. Drivers of the Independent Workforce Business Increasingly competitive global economy Looking for increased flexibility More cost efficient to hire project basis only Workers Jaded after layoffs/pay cuts Increasing workloads and decreasing job security Greater work/life balance; be your own boss flexibility Enablers Cheaper, more powerful/accessible technology Vastly improved networks driven by social platforms
- 48. The Peer Economy
- 49. Netflix AlgorithmNumer.AI Algorithmia Turning big data into a valuable asset Algorithm Economy
- 53. Hyperchain Polychain CapitalCOIN - a new kind of AI service What comes after Blockchain? A wave of new FinTech is already here
- 54. Further develop uniquely human skills Polanyi’s Paradox: We know more than we can tell
- 55. The most important skill: How to learn (and relearn) “The illiterate of the 21st Century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn” — Alvin Toffler
- 56. New sources of learning
- 57. Fun and easy way to learn to be your best New Learning Model Product Knowledge HR & Culture Leadership & Management 2.5M+ Badges completed 200+ Badges available Visit trailhead.salesforce.com and get started today
- 58. Future of Work Scenarios
- 59. Future of Work Scenarios Current Jobs Displaced Quickly Current Jobs Displaced Slowly
- 60. Future of Work Scenarios Current Jobs Displaced Quickly Current Jobs Displaced Slowly New Jobs Emerge Quickly New Jobs Emerge Slowly
- 61. Future of Work Scenarios Current Jobs Displaced Quickly Current Jobs Displaced Slowly New Jobs Emerge Quickly New Jobs Emerge Slowly Jobs Crisis Focused investment in training/re-training Public sector intervention, UBI; private sector automation tax
- 62. Future of Work Scenarios Current Jobs Displaced Quickly Current Jobs Displaced Slowly New Jobs Emerge Quickly New Jobs Emerge Slowly False Alarm Jobs Crisis Slow, manageable change; non-urgent Focused investment in training/re-training Public sector intervention, UBI; private sector automation tax
- 63. Future of Work Scenarios Current Jobs Displaced Quickly Current Jobs Displaced Slowly New Jobs Emerge Quickly New Jobs Emerge Slowly False Alarm Labor Shortage Jobs Crisis Slow, manageable change; non-urgent Training investment & public- private sector collaboration on incentives Focused investment in training/re-training Public sector intervention, UBI; private sector automation tax
- 64. Future of Work Scenarios Current Jobs Displaced Quickly Current Jobs Displaced Slowly New Jobs Emerge Quickly New Jobs Emerge Slowly New Economy False Alarm Labor Shortage Jobs Crisis Slow, manageable change; non-urgent Training investment & public- private sector collaboration on incentives Focused investment in training/re-training Public sector intervention, UBI; private sector automation tax
- 65. “…not just number of jobs lost to more efficient machines, but automation may prevent the economy from creating enough new jobs…automation is beginning to move in and eliminate service and office jobs too” The Automation Jobless
- 66. “…not just number of jobs lost to more efficient machines, but automation may prevent the economy from creating enough new jobs…automation is beginning to move in and eliminate service and office jobs too” The Automation Jobless - February 24, 1961
- 67. Peter Schwartz SVP, Strategic Planning Salesforce pschwartz@salesforce.com @pschwartz2