Total Quality Management (TQM) is a continuous approach to improve quality and performance. It requires integrating quality functions throughout an organization with involvement from management, employees, suppliers, and customers. For medical laboratories, quality control has three main stages - pre-analytical, analytical, and post-analytical. Analytical quality control involves internal quality control (IQC) using control materials and external quality assessment (EQA) to monitor quality and compare results between laboratories. IQC follows procedures like plotting daily control results on Levey-Jennings charts and evaluating them using Westgard rules to detect errors.
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