Best Practices in Process Automation - Chapter 1
2 likes419 views
The document discusses best practices and challenges in business process automation, emphasizing the importance of human factors in digital transformation projects. Key points include the need for careful planning, understanding user needs, and the importance of iterative processes for successful BPM implementation. The authors stress that automation should not simply replace existing systems but should optimize processes for better efficiency and value.
Best Practices in Process Automation - Chapter 1
- 1. Automate, it’s human! Tips for successful process automation Kay Winkler, Director of NSI Soluciones VP of Chapter Services at ABPMP @KayBPM Delphine Coille, Evangelist and Community Manager at Bonitasoft @CoilleDelphine
- 2. Introduction We’ll scan through the best practices and common problems of a business process optimization project in 5 units Objective of this unit: Share our experience and customer feedback on the human challenge of a digital transformation project based on a BPM solution Before Implementation ProductionDevelopment
- 3. Typical IT project? Old system New system
- 4. What is BPM? BPM (Business Process Management) BPMS (Business Process Management System) What we do Tools we use
- 5. Long term transformation, not simply automation...
- 6. Robots and human for senior care management
- 7. Highly integrating components on the overall strategy
- 8. Feedback based on experience Pitfalls to avoid, methodologies, best practices, and common sense
- 9. A project that’s too ambitious
- 10. Choose the RIGHT process to start with Business value Process complexity
- 11. What about processes when you have to show a ROI quickly?
- 12. If we jump too quickly into automation... … without first stopping to analyze the efficiency of the existing process... … we can totally miss out on what can be improved
- 13. Just get rid off paper ? When a french administration would like to get rid off paper… ...and start automating but not optimizing
- 14. • Clearly define the expected value • Set success metrics • Monitor and adjust A value-based approach Improve Design Analyze Optimize Monitor
- 15. The CIO drives the project without the input of the business analysts
- 16. Validate and share project objectives and its expected value
- 18. Understanding the users and the people The real key to success
- 19. Delphine as a citizen developer Objective Manage technical resources, time resources, human resources, so the project brings the maximum of the expected benefits Profile . 35 yo . 10 years of a varied experience in the B2B field . Not necessarily an engineer. Has learnt to learn. Technical savvy . In her second or third professional “life” . Could have been a Dave or Fred . Not Andy (End-user / business user) but a Power User . Possible job titles: . Business analyst . Project Manager Quote “An automation project is like a jungle expedition: You never know what threats await you, but you fall in a state of wonder when it all comes together.”
- 20. Kay, the developer Profile . 29 yo . 7 years of a varied experience in computing science . Masters degree, Bachelor degree, or self-taught . Self-taught through web resources . Could have been any kind of developer . Not Andy (End-user / business user) but a Power User Quote “My challenge is to surf on web technologies, find out what will really be good enough for the users, and make it happen.” Objective Create flexible views to best serve users’ business needs, but still use BPM advantages
- 21. Don’t forget, it’s a real cultural change
- 22. Think agile, be agile, and iterate Why? Move forward step by step, and together Continually check where we are in relation to the objective How? Listen Create Demonstrate Adapt
- 23. Conclusion, don’t forget we are all humans!
- 24. Visit us online bonitasoft.com Join our community community.bonitasoft.com Download bonitasoft.com/downloads Follow us on twitter @bonitasoft Thank you for your attention! Questions? Comments?