BPMN and Design Patterns for Engineering Social BPM Solutions
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The document presents a framework for engineering social BPM (Business Process Management) solutions, emphasizing the integration of social design patterns and participation in process models. It details a methodology for modeling and prototyping social BPM applications, highlighting the importance of community involvement and social interactions in enhancing BPM effectiveness. Ongoing and future work includes real-world applications in various sectors, with a focus on social task optimization and process improvement metrics.
BPMN and Design Patterns for Engineering Social BPM Solutions
- 1. BPMN and Design Patterns for EngineeringSocial BPM SolutionsBPMS2 Workshop, Clermont-Ferrand Aug 29 2011Marco Brambilla, PieroFraternali, Carmen VacaDipartimentodiElettronica e InformazionePolitecnico di MilanoContact:marco.brambilla@polimi.itmarcobrambimarcobrambi
- 2. OutlineUnderstanding the goals of social BPM
- 3. Representing social BP requirements
- 4. Eliciting recurrent solutions: social design patterns
- 5. An example
- 6. An architecture for the fast prototyping and engineering of SBPM
- 7. Conclusions: ongoing & future work (+ demo)Context and goalsEU Funded Project, 2 years
- 8. 4 SMEs + 2 Universities
- 9. Coordinator: Web Models (IT)
- 11. Methodology
- 16. The Social BPM SpaceA continuum from closed to open social BPM, where each organization can find the mix of control & flexibility it needsProcess model decided top-down and hard wired, task assignment rigid, communication limited to task input-outputClosedBPMParticipatory designProcess model resulting from merge of different models (e.g., merger&acquisition), task/flow variantsParticipatory enactmentActors are fixed, but can communicate with social tools (e.g., follow up a task, tweet on a task status, etc)The community of actors can be (in part) open: e.g., launch a task to be executed in Facebook, find an expert in LinkedIn, vote for alternative flows Social enactmentTasks are executed freely (e.g., in a Wiki-like mode)process constraints are mined and progressively enforced by observing community behaviorsProcess mining
- 17. The contribution of “social” to the BPM lifecycleWeak Ties / Tacit Knowledge exploitation (e.g., team formation)
- 18. Knowledgesharing (e.g., self-service technical support)
- 19. SocialFeedback (e.g., quality of service monitoring)
- 20. Transparency: (e.g., legislation building)
- 21. Participation: (e.g., participatory budgeting)
- 23. Decisiondistribution (e.g., social CRM)Social BPMNSocialization design patternsSocialization goalsModeltransformationParticipatory & social enactmentSocial BPM architecture
- 24. Overview of the approachGeneral idea:Social BPM Design & ImplementationAnalyze process improvement requirementsUnderstand SBPM goalsIdentify communities of referenceAnalysis & designUnderstand process socialization patternsMap requirements to goalsIdentify relevant socialization patternsRefer patterns to goals(Re)design process with social interactionsIdentify & abstract social platforms to useAutomate pattern to application transformationMap process model to application modelsDeploymentRefine application modelsMap application modelsinto code & deploy
- 25. Representing Social BPM requirementsIdea: extending BPMN with stereotypes for expressing:The participation of dynamically enrolled actors ( social pools with different roles)
- 26. The execution of activities by such actors (social tasks)
- 27. Events for controlling the execution of tasks by social actorsSocial BPM design patternsAs in the tradition of BPM design patterns, they capture reusable solutions to recurrent socialization requirements Dynamic enrollmentPoll
- 28. Design patterns and goalsSocialization goals can be used as drivers for the selection of the social BPM design patterns that are more relevant to a process socialization effort (SBPM by example)A complete example
- 29. Model Driven Engineering of SBPM applicationsModels are amenable to be transformed into running applications, enabling fast prototyping and early assessment of alternative process socialization strategies directly by the stakeholders
- 30. Model-Driven Engineeringis the discipline that supports a generative approach to the creation and maintenance of application from abstract, platform-independent models
- 31. Implementation exploited WebRatio (www.webratio.com), an industrial MDE tool that manages app development in three steps:Models for BPMTwo types of models concur to define the application requirements:
- 32. Model extensions for Social BPMProcess and applications models are extended to incorporate social issues:PoolVoteFollowLane 1Lane 2
- 33. Generative approach and runtime architectureProcess layerPresentation layerVisual identityBusiness layerServicelayerDatalayerIntegrationlayerStandard JavaWeb applicationSocial Network connection servicesIBMWebSphereCaucho ResinApacheTomcatOracleApplicationServerJBossApplication Server
- 34. Ongoing and future workOngoing work: reality checkEU Parliament: IT requirement elicitation processes opened to all DGs
- 35. NGO: consumers’ claim management and class action organization
- 36. PA: participative territory planning
- 37. Multinational company: social CRMFuture workComplete the implementation of model editor, model transformation, social WebML components
- 38. Investigate SNA techniques for social task optimization
- 39. Define social process improvement metrics and Social Activity Monitoring conceptsDEMOhttp://www.bpm4people.org/cms/content/en/demos