Building a user centered process and roadmap
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The document discusses establishing a user-centered process and roadmap for digital services. It provides examples of e-government initiatives from South Africa and Australia that have developed progressive user experience standards and assessment criteria. It recommends integrating user-centered design methodology into existing development lifecycles to improve efficiency, creating a sustainable user experience strategy and feedback loop to drive ROI and satisfaction, and promoting continuous improvement by building on advantages of an effective UX process.
Building a user centered process and roadmap
- 1. Building a User-Centered Process and Roadmap
- 2. First…
- 3. Example: South African e- Government
- 4. Example: South African e-Government
- 6. Example: Australia Digital Government • They have established very progressive standards around UCD • The Digital Transformation Office (DTO) has defined the ‘Digital Service Standard’ in Australia.
- 7. • Digital services and service experiences designed by government bodies need to demonstrate compliance with 13 areas of criteria. • They act as ‘assessor’ for the government body that is designing a new service and delivering it digitally. The assessment for each criterion is publicly released at https://www.dto.gov.au/standard/assessments/ . Example: Australia Digital Government
- 10. • Integrate UCD/UX process and methodology into the existing lifecycle – This will drive cost efficiency through greater agility, governance, collaboration and self-service initiatives • Create sustainable UX strategy and user feedback loop – Driving return on investment and customer satisfaction • Continuous improvement – Consolidate and then build upon competitive advantages that is provided by an effective UX process and strategy
Editor's Notes
- #2: Metholdogy around looking at problems differet ways. Formalized project on ideation on potential solution