Building Competency Through Confidence by Joseph Ours
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This document discusses competency and the stages of learning. It defines competence and confidence, and outlines the four stages of learning: unconscious incompetence, conscious incompetence, conscious competence, and unconscious competence. For each stage, it provides signs that someone is at that stage as well as suggestions for how to help them progress to the next stage through gaining knowledge, experience, and continued practice of skills. The goal is to help people develop skills and move from being unaware of what they don't know to having skills become second nature.
Building Competency Through Confidence by Joseph Ours
- 1. NOTICE: Proprietary and Confidential This material is proprietary to Centric Consulting, LLC. It contains trade secrets and information which is solely the property of Centric Consulting, LLC. This material is solely for the Client’s internal use. This material shall not be used, reproduced, copied, disclosed, transmitted, in whole or in part, without the express consent of Centric Consulting, LLC. © 2013 Centric Consulting, LLC. All rights reserved Building Competency
- 3. Erroneous Beliefs Anyone off the street can be trained to do testing… Enough unskilled people can do the same job as skilled people…
- 4. One Attempt to Eradicate Bad Beliefs The person’s experience and abilities is not trusted! You attempted to have testing performed by someone, but the person presented experience without a trusted certificate issued by an entity that is trusted to evaluate the ability of the person to follow the prescribe body of knowledge as demonstrated by a knowledge recall test. You should not proceed unless you are actually sure of this persons ability to truly do the job you are requesting. Proceed Anyways Back to Safety
- 5. How Many of You Are Like This?
- 6. We Must Learn to Learn and We Must Know How to Learn to Teach!
- 9. What Are the Stages of Learning? Reflective Competency Unconscious competence Conscious Competence Conscious incompetence Unconscious Incompetence
- 10. Definition Time Competence Competence is the belief in ourselves that we are capable of taking on any challenge, any task, confident in our ability to succeed and willing to learn what is needed to achieve. Brendan Burchard, bestselling author and performance expert, defines competence as “our ability to understand, successfully perform in, and master our world.” Confidence Confidence is a state of mind, a feeling inside that you are ready to perform, no matter what you encounter. It is a feeling of certainty, of control, and provides you with a positive outlook regardless of the situation Competency is driven by knowledge and confidence! It is difficult to be competent and lack self-confidence at the same time.
- 11. Unconscious Incompetence Signs Someone Is Here • Unaware of the existence that a skill is needed (Boundary Testing) • Unaware they possess a deficiency (Automation Record and Playback) • Deny relevance of the skill (Anyone can do this – it’s simple) To Move Past This Stage • Provided Knowledge and Experience (Training and Application) • Awareness of value of skill (You’ll find more things) • Provide constant affirmation of application of skill, even if result is sub-optimal, reinforce value of skill (reinforce behavior) “I don’t know that I don’t know how to do this”
- 12. Conscious Incompetence Signs Someone Is Here • Aware of the existence that a skill is needed (How do I do Pairwise Testing) • Aware they possess a deficiency (Automation Coding) • Believe mastery of skill will positively impact them (I can have more responsibility) To Move Past This Stage • Self-sought after Knowledge and Experience • Proactive application of limited knowledge (Try things, repeatedly) • Provide time to master and apply • Provide opportunity and goals to apply (within reason) • Avoid statements/judgements of poor results. Self- confidence is fragile and must be nurtured, not trampled. This is the stage where most people give up and form negative attitudes towards skills! I know I don’t know how to do something, yet.
- 13. Conscious Competence Signs Someone Is Here • Can perform a skill at will (Write a test case) • Requires concentration (early automation) • Can mostly do skill on their own • Can demonstrate, but not teach skill to others • Skill is not automatic or second nature To Move Past This Stage • Continued exercising of skill • Continued review and self-learning (read blogs!) • Encourage them to continue practicing (repetition is key at this stage) • Encourage them to explore ways to expand this skill (refactor automation, move from combinatorial testing to pairwise testing) I know that I know how to do this
- 14. Unconscious Competence Signs Someone Is Here • Skill is 2nd nature (Find bugs in the wild) • Requires no concentration (identify test cases with no thought) • Can teach skill to others • Skill is automatic or second nature To Move Past This Stage • Understand skill may change standards over time, ensure always up to date (ET) • Continued review and self-learning through teaching (write blogs!) • Avoid complacency • Failure to use will cause skills to regress • Most think they are here. They are not. What, you say I did something well?
- 15. Reflective Competence Signs Someone Is Here • Teaches skill regularly • Understand theories and models behind skill • Polymorphic application of cross knowledge areas To Move Past This Stage • Understand skill may change standards over time, ensure always up to date – maybe even challenge the standard • Continued review and self-learning through teaching and sharing • Avoid complacency • Failure to use will cause skills to regress • Very few ever get here What, you say I did something well?
- 16. Testing is a Series of Skills Unconscious Incompetence Conscious incompetence Conscious Competence Unconscious competence Reflective Competency Speaking Automation (QTP, Ruby) Testing AI Testing Big Data Most Manual Testing Techniques Automation (CodedUI, Java) You cannot train someone to achieve more than you have! Organizational Psychology Performance Testing Security Testing Failure to use skills will cause them to regress
- 18. Q&A Joseph Ours Email: Joseph.ours@centricconsulting.com Company Website: https://centricconsulting.com/technol ogy-solutions/software-quality- assurance-and-testing/ Twitter: @justjoehere LinkedIN: www.linkedin.com/josephours Personal Blog: http://josephours.blogspot.com