Building relationship through Effective Communication
- 1. BUILDING RELATIONSHIP THROUGH EFFECTIVE COMMUNICATION Prepared by: Jm Ramos
- 2. COMMUNICATION Sharing your ideas and feelings to other people
- 3. TIPS TO HAVE AN EFFECTIVE COMMUNICATION Be reliable source Encoded it clearly Choose the best channel • Oral • Electronics • Paper- based • Sound • Silent communication
- 4. TIPS TO HAVE AN EFFECTIVE COMMUNICATION Decode accurately Function of feedback
- 5. TYPES OF COMMUNICATION Verbal communication • Referred as oral communication • Exchange of information through speaking • Example: • Face to face conversation and talking over the telephone or videophone
- 6. TYPES OF COMMUNICATION Nonverbal communication • Physical communication that relies on gestures or body movements • Facial expressions, personal space, and posture play a vital role in this type of communication
- 7. TYPES OF COMMUNICATION Written communication • Print exchange of communication • Example: • Chats • E- mail • Letters • Magazines, newspaper • Online articles etc.
- 8. LEVEL- UP COMMUNICATION Phatic communication • Uses cliches to begin a conversation or break the ice, establish rapport or even to end a conversation
- 9. LEVEL- UP COMMUNICATION Phatic communication • Examples: • “Hi. How may I help you? • “With or without sugar?
- 10. LEVEL- UP COMMUNICATION Factual communication • Used for small talk • Offers knowledge to the other person through factual disclosure
- 11. LEVEL- UP COMMUNICATION Factual communication • Examples: • “My father is a fisher. My mother sell the fish my father catches in the market.” • “I’m 14 years old.”
- 12. LEVEL- UP COMMUNICATION Evaluated communication • Offers ideas, opinions and judgments • Because others have their own evaluations, there is a possibility of having conflict in evaluative communication that’s why it’s risky
- 13. LEVEL- UP COMMUNICATION Gut- level communication • Sharing of feelings and emotions • But be cautious though when and how you will express them • It can also be risky
- 14. LEVEL- UP COMMUNICATION Gut- level communication • Example: • “My sincere apologies for the confusion” • “I am so proud of you”
- 15. LEVEL- UP COMMUNICATION Evaluated communication • Examples: • “Of all my cousins, she is the most intelligent” • “I think adding more colors will make it more eye- catching”
- 16. LEVEL- UP COMMUNICATION Peak communication • Most connected level that is why it is also called communal- level communication • Happens in extraordinary way because both people share the same emotion and having the same level of intensity
- 17. LEVEL- UP COMMUNICATION Peak communication • Example: • “I love you.” “I love you too” • “I care for you.” “I care for you as well.”
- 18. BARRIERS TO COMMUNICATION Language Lack of understanding of what the receiver wants or needs inadequate feedback
- 19. BARRIERS TO COMMUNICATION Emotional interference The degree of knowledge and expertise of the sender and the receiver Quality of the information sent
- 20. BARRIERS TO COMMUNICATION Lack of trust or honesty in the source Cultural differences Poor listening skills
- 21. ACTIVITY Answer activity no. 2 Effective communication and Sailing On.
- 22. THE END