Building with Watson - Conversational Apps: What We've Learned and Where We're Going
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The document discusses a webinar focused on building conversational applications using IBM Watson's services, highlighting the challenges and opportunities within this space. Key features of the new conversation service were presented, emphasizing ease of use for developers and integration capabilities across various platforms. Participants were encouraged to share their projects and to attend future webinars for further learning and development.
Building with Watson - Conversational Apps: What We've Learned and Where We're Going
- 1. Conversational Apps: What We've Learned and Where We're Going
- 2. #BuildingWithWatso n Housekeeping Items • Links to webinar slides and webinar recording will be emailed post-event • Ask questions at any time during the presentation - Use chat window on the webinar panel - We're on Twitter: @IBMWatson #BuildingWithWatson © 2015 International Business Machines Corporation
- 3. #BuildingWithWatso n Our Experts: © 2015 International Business Machines Corporation Nick Bourdakos, computer engineering student at the University of Pittsburgh, runner up in Watson's online developer challenge Brian Loveys, Offering Management Watson Dan O'Connor, Senior Software Engineer Watson Core Technology
- 4. #BuildingWithWatso n ICYMI • Early this year, we ran a webinar series on conversational applications built with NLC, Dialog, and Retrieve and Rank services • Along with the webinar, we hosted an online developer challenge. We saw some great projects, and we heard about some of the challenges in building this type of application © 2015 International Business Machines Corporation
- 5. #BuildingWithWatso n What are we doing today? • Today we'll see Nick demo his app Fetch, and we'll talk about some of the challenges involved in building conversational applications • We'll also hear from Brian and Dan all about the new Conversation service, which has a host of features designed to make these applications easier to build © 2015 International Business Machines Corporation
- 6. #BuildingWithWatso n Conversation Service • Enables customers to self- serve on their terms • Delivers information and services with a consistent, on-brand and engaging experience • Reduces costs through deflection of calls to Contact Centers Description Benefits • Enables Developers with Business users to create natural, human-like conversational experiences across all channels (e.g. mobile, messaging, robots, etc.) • Combines Intents, Entities and Dialog into a seamless experience
- 7. #BuildingWithWatso n Why Conversation? • Build, test and deploy a system straight away; start free • App development is quick and easy with Conversation’s intuitive tooling interface • Minimal coding or machine learning expertise is required • Integrate your bots into any channel or device: messaging channels, mobile, web, robots etc. • Enhance your conversational app with complementary Watson APIs like Tone Analyzer and Speech to Text / Text to Speech and Retrieve and Rank
- 8. #BuildingWithWatso n “ ” I’m frustrated, I haven’t been able to login into your online billing system…
- 9. #BuildingWithWatso n •Leverages state of the art Deep Learning techniques to derive intent •Watson has read Wikipedia enabling it to understand language and concepts •Learns over time based on usage •Handcrafted rules unable to scale and do not benefit from data Understand the Customer’s Intent “ ” I forgot my password... How do I get a new password? Can you reset my password? My login isn’t working, please help… Can’t login into your site… Intent = Password Reset
- 10. #BuildingWithWatso n “ I’m frustrated, I haven’t been able to login into your online billing system ” Extract Other Key Information From a Question Intent Password Reset
- 11. #BuildingWithWatso n “ I’m frustrated, I haven’t been able to login into your online billing system ” Extract Other Key Information From a Question Intent Password Reset Entities Online Billing System
- 12. #BuildingWithWatso n “ I’m frustrated, I haven’t been able to login into your online billing system ” Extract Other Key Information From a Question Intent Password Reset Entities Online Billing System Emotional Tone* Anger *Emotional Tone is currently a developer integration (not embedded in the tooling)
- 13. #BuildingWithWatso n “ I’m frustrated, I haven’t been able to login into your online billing system ” Extract Other Key Information From a Question Intent Password Reset Entities Online Billing System Emotional Tone* Anger *Emotional Tone is currently a developer integration (not embedded in the tooling) Context Bill Smith, 47, Gold Member, High Value Context Mobile
- 14. #BuildingWithWatso n How do I reset my password? Someone has stolen my credit card. Where is the nearest store? I need to pay my outstanding invoice. Can I pay my bills using my credit card? Take Action: Responses Come in Different Forms Question Answer Guide the user through a set of steps Transfer to human agent Application launches map with directions Bring user to pay bill screen Bring back an answer Dialog Deflect Map App Nav. Info. Retrieval
- 15. #BuildingWithWatso n Are you ready to get started? • Check out the Fetch app and code • Conversation documentation and demo • Sign up for Bluemix Join our Slack channel for more discussion immediately following the webinar © 2015 International Business Machines Corporation
- 16. #BuildingWithWatso n Have you built something with Watson Conversation? Share your project with us by August 1st for Watson swag and a chance to be featured on our blog. Contact us at wdc-dev@bg.vnet.ibm.com or on the Slack channel. © 2015 International Business Machines Corporation
- 17. #BuildingWithWatso n © 2015 International Business Machines Corporation Q&A
- 18. #BuildingWithWatso n© 2015 International Business Machines Corporation What’s next? • Look out for a follow up email with a copy of these slides, a recording of the webinar, Q&A recap, and additional resources • The series continues bi-weekly on Wednesdays @ 12pm ET / 9am PT • Custom Image Classifier with Visual Recognition - Wednesday, July 27 • Enhanced NLP APIs with Watson Knowledge Studio - Wednesday, August 10 • Training Watson Conversation to Detect User Intent - Wednesday, August 24 • New Tools for Easy Dialog Scripting - Wednesday, September 7 • Application Starter Kits for Developers - Wednesday, September 21
- 19. #BuildingWithWatso n Watson Developer Conference What: IBM Watson’s first-ever developer conference to engage with our growing developer community, reveal upcoming technology launches and foster an environment for idea sharing, innovation and development. When: November 9-10, 2016 Where: Innovation Hangar, San Francisco, CA Who: Developers Why: ⎻ Connect with like-minded people ⎻ Get expert feedback ⎻ Hear from thought leaders and experts in this space ⎻ Influence the future of cognitive computing Register now
- 20. #BuildingWithWatso n© 2015 International Business Machines Corporation Thank you for attending! Contact us Phone: 1-877-253-0308 Email: wdc-dev@bg.vnet.ibm.com Online: Watson Developer Cloud