Buzzient Slides 2012
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Buzzient enables companies to use unstructured social media data to improve customer operations. It harvests big data through a Customer Experience SaaS application that can integrate with existing CRM, ERP, and HCM applications. Buzzient has $500k in revenue, partnerships with major vendors, and patents pending. It is raising $1-2M in funding to expand sales, customer service, and integration development.
Buzzient Slides 2012
- 1. Customer Experience as a Service Timothy B. Jones, CEO tbj@buzzient.com
- 2. The Problem Unstructured, social “Big Data” is sca<ered across the web, unseen by business applica@ons for customer service, sales, and support 1!Property of Buzzient, Inc.
- 3. What We Do Buzzient enables Big Data to be used to improve customer opera@ons through (1)addi@on of new interac@on channels and (2) data integra@on with exis@ng applica@ons 2!Property of Buzzient, Inc.
- 4. How We Do It Buzzient harvests Big Data with a Customer Experience (Cx) SaaS applica@on that transparently improves exis@ng business processes 3! Property of Buzzient, Inc.
- 5. Who We Are • Leadership team with mul@ple IPO/M&A Exits with database and applica@ons companies • Board of Directors with Public Company Experience 4 Property of Buzzient, Inc.
- 6. Business Model • Customer Experience-‐As-‐A-‐Service (CxaaS) – SaaS Applica@on Subscrip@ons • Standalone Buzzient Cx app • Connectors to CRM/ERP/HCM apps • Managed Service Provider (MSP) Op@on • Channels – Direct to F500 – Indirect to F5000 – OEM licensing with CRM/ERP/HCM companies 5 Property of Buzzient, Inc.
- 8. SaaS Example: NetSuite Embeds into exis@ng applica@ons 7 Integrates ac@onable social media into exis@ng workflow as new channel Property of Buzzient, Inc.
- 9. On-‐premises Example: Siebel 8 Transparent handoff into app workflows Respond via social media to clients within exis@ng applica@ons
- 10. Company Trac@on Financial Big Data High Tech Telecom Life Sciences Travel/Leisure 9 • $500K Revenue • Partnerships With Major Vendors: • 1 U@lity Patent Granted, 3 Pending Property of Buzzient, Inc.
- 11. High Revenue Poten@al Total Revenue $0 $200 $400 $600 $800 $1,000 $1,200 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 Millions 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 Total Revenue $1,140,000 $2,280,000 $4,548,600 $9,051,828 $17,968,556 $35,580,427 $70,280,194 $138,478,161 $272,181,685 $533,664,737 $1,043,789,297 Total Revenue 10!Property of Buzzient, Inc.
- 12. Compe@@on # of applica@on integra@ons #applica@ons -‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐ $M Invested 11! Highest capital efficiency Property of Buzzient, Inc.
- 13. Fundraising • $1.3M Series A – CEO, Board, HNW Angels, TiE Angels Boston • Raising $1M-‐2M Series A-‐1 – Ramp sales team – Establish new HQ and hire Cx service team – Extend integra@on development 12 Property of Buzzient, Inc.
- 14. Customer Experience as a Service Timothy B. Jones, CEO tbj@buzzient.com