Buzzient capabilities overview march 31 2014
0 likes1,195 views
Buzzient is a cloud-based application that enables the addition of an embedded social engagement layer to existing cloud, hybrid, and on-premises applications. It collects social media content from sources like Twitter, Facebook, reviews, and forums and analyzes the data using patented sentiment analysis technology. It then integrates this content and analytics into CRM and contact center applications like Salesforce, Oracle CRM, and Zendesk. This allows companies to close the gap between their customer-facing applications and consumers on social media.
Buzzient capabilities overview march 31 2014
- 1. EMAIL WEB 800 West El Camino Real Suite 180, Mountain View, CA 94040 info@buzzient.com www.buzzient.com Buzzient Capabilities Summary March 31, 2014
- 2. Buzzient 2 Buzzient Overview Buzzient Enterprise™ is a cloud-‐based application, which enables the simple, transparent addition of an embedded social engagement layer to existing cloud, hybrid, and on-‐premises applications. Buzzient enables companies to close the « Social Last Mile » between their CRM/Contact Center applications and the 2B+ consumers on social channels. Buzzient’s extensible Harvesting Engine collects content from the following sources, and the Analysis Engine analyzes the data with patented technology (leveraging US Patents #7974983 and #8375024) for sentiment relevant to customer service, marketing, digital commerce and loyalty management operations: • Twitter • Facebook (Oauth’d Pages) • Facebook (Graph API) • RSS Feeds/Blogs (Specific Feeds) • RSS Feeds/Blogs (Blogsearch) • iTunes Reviews • Android Market /Google Play Reviews • Internet Forums • Google+ (Planned) • LinkedIn (Planned) Buzzient Integration Layer integrates the harvested content and analytics as Leads, Service Requests, and other application-‐specific objects with a variety of CRM and Contact Center applications * including: • Salesforce.com • Oracle CRM On Demand • Oracle Siebel (versions 7.8+) • Interactive Intelligence CIC • Zendesk • SugarCRM (Beta) • NetSuite CRM + (Beta) • Microsoft Dynamics CRM (Planned) • SAP CRM (Planned) • Oracle Fusion CRM (Planned)
- 3. EMAIL WEB 800 West El Camino Real Suite 180, Mountain View, CA 94040 info@buzzient.com www.buzzient.com * Buzzient Integration Layer enables customers to have simple, heterogeneous integration with multiple CRM/Contact Center applications simultaneously. Buzzient accelerates development for CRM/Contact Center vendors seeking to add a social interaction channel: 1. Single point of embedded social media integration for CRM/Contact Center applications 2. Accelerates time to market for supporting additional social media data sources through Buzzient customizable Harvesting Engine. 3. Enables the social interaction channel to be seamlessly and simultaneously integrated with multiple customer applications, creating a unified customer experience center with Salesforce, Siebel, NetSuite, etc. 4. Leverages Buzzient’s Validated Integrations with Oracle applications 5. Closes the “Social Last Mile” gap for cloud, hybrid, and on-‐premises customers, due to Buzzient’s unique architecture for Social CRM Additional Buzzient proprietary analytics and capabilities include (all are available in both the standalone Buzzient Browser Application and integrated modes): • Sentiment (individual post and aggregated) • Sentiment Trend • Volume (aggregated) • Volume Trend • Social Media Promoter Score (Social NPS) • Filters (automated routing based on sentiment and/or terms) • Alerts (based on sentiment and/or terms) • Reports (ad hoc, scheduled and email delivery) • Publisher (outbound publishing to Facebook and Twitter)