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CCNG overview

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CCNG is a network that connects contact center and customer care professionals through online groups, regional in-person events, and webcasts. Members can learn best practices from each other, connect with peers who have relevant experience, and attend presentations with opportunities for interaction. The website promotes joining the network to leverage the perspectives and experiences shared by industry professionals through both online and offline engagement.

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Related topics:
Call Center Insights • Contact Center
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www.CCNG.com CCNG is a network of industry professionals sharing and creating unique content based on peer experience and perspectives in Contact Center and Customer Care…
 CCNG LinkedIn Group (5,000+ industry connections)  TX Contact Center Group (local peers)  DFW and Houston Groups  OK Contact Center Group  Industry Networking ▪ Geo Business Groups ▪ Vertical Industry Groups ▪ Interest Groups (training, staffing, technology, etc.)  How are you connected to peers? <><> Access to Members and Industry Peers
 Contact Center and Customer Care  Learn from Partner knowledge & expertise  Member best practice presentations with interactive Q&A  Connect with member presenters using LinkedIn  10 times more webcast presentations vs. member presentations @ events each year <><> Member Perspective and Partner Experience
 Presentation AND Interaction  CCNG event series ▪ CCOF 2008, 2009, 2010, 2011 ▪ Other Partner event series ▪ New series (2011 Remote Workforce)  CCNG member events ▪ DFW area over 18 yrs ▪ Over 25 major markets ▪ OKC, Houston, SAT, Tulsa <><> Face-to-Face Peer Interaction
www.CCNG.com  Join the Network  Use Give – Get Approach  Leverage Business Social Media  Webcasts & Events - Offer Your Perspectives & Experience
www.CCNG.com So tell us what is on your mind? What are you hoping to learn and discuss today? Any hot issues or pain points in your call center? Questions?
www.CCNG.com Thanks for Participating Today…

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CCNG overview

  • 1. www.CCNG.com CCNG is a network of industry professionals sharing and creating unique content based on peer experience and perspectives in Contact Center and Customer Care…
  • 2.  CCNG LinkedIn Group (5,000+ industry connections)  TX Contact Center Group (local peers)  DFW and Houston Groups  OK Contact Center Group  Industry Networking ▪ Geo Business Groups ▪ Vertical Industry Groups ▪ Interest Groups (training, staffing, technology, etc.)  How are you connected to peers? <><> Access to Members and Industry Peers
  • 3.  Contact Center and Customer Care  Learn from Partner knowledge & expertise  Member best practice presentations with interactive Q&A  Connect with member presenters using LinkedIn  10 times more webcast presentations vs. member presentations @ events each year <><> Member Perspective and Partner Experience
  • 4.  Presentation AND Interaction  CCNG event series ▪ CCOF 2008, 2009, 2010, 2011 ▪ Other Partner event series ▪ New series (2011 Remote Workforce)  CCNG member events ▪ DFW area over 18 yrs ▪ Over 25 major markets ▪ OKC, Houston, SAT, Tulsa <><> Face-to-Face Peer Interaction
  • 5. www.CCNG.com  Join the Network  Use Give – Get Approach  Leverage Business Social Media  Webcasts & Events - Offer Your Perspectives & Experience
  • 6. www.CCNG.com So tell us what is on your mind? What are you hoping to learn and discuss today? Any hot issues or pain points in your call center? Questions?