Cdcr hp networking
- 1. California Department of Corrections and Rehabilitation avoids more than $7.8 million in costs with HP Networking Consolidated Information Technology Infrastructure Project avoids acquisition and support costs and accelerates time-to-value for critical statewide network infrastructure upgrade “At a time when budget constraints and cutbacks face all departments statewide, we are executing on critical goals and objectives intended to deliver improved services as cost-effectively as possible. We determined that HP Networking offered us the best value, including performance, reliability, and low cost of operation.” − Joe Panora, Agency Chief Information Officer, California Department of Corrections and Rehabilitation HP customer case study: HP Networking, HP Enterprise Services Industry: Corrections/ Public Sector California redefines corrections success The California Department of Corrections and Rehabilitation (CDCR) was established in 2005 by merging seven independent departments and boards, creating the state’s largest department with approximately 61,000 staff and an $8 billion budget. CDCR is the largest criminal justice agency in the country, responsible for the custody, care and supervision of more than 165,000 inmates, 3,400 juvenile offenders and 134,000 parolees. Objective Develop a robust IT infrastructure that supports the Department’s mission, provides uninterrupted 24x7 data access statewide, eliminates paper-based processes and siloed information, and provides empirical data to prove and demonstrate success in rehabilitation and recidivism reduction. Approach Support ongoing and planned IT improvement projects with a statewide effort to improve and standardize the enterprise-wide information technology infrastructure (ITI) using HP Networking solutions. Business technology improvements Established a standardized enterprise-wide• information technology infrastructure Upgraded LANs, electrical power, and network• security at correctional facilities guaranteeing uninterrupted 24/7 information and communications access Supports increased network bandwidth statewide,• including a 10x boost in LAN throughput Improves network troubleshooting and management• capabilities Single pane of glass network management• Business outcomes Avoided approximately $5.6 million in network• hardware acquisition costs Avoiding approximately $2.2 million in• maintenance and support costs over three years Providing the IT infrastructure needed to deliver• effective rehabilitation services Providing critical infrastructure improvements to• support vital IT projects underway
- 2. “We have years of experience with HP Networking equipment and it has been very reliable for us. Some of our HP switches are located in access closets that are exposed to extreme conditions; desert temperatures, dust, spider webs, etc. They have run for years without failure.” − Darrell Friddle, Systems Software Specialist III (Sup), California Department of Corrections and Rehabilitation An April 2008 state Special Project Report noted that CDCR’s existing information technology infrastructure (ITI) of siloed systems and workarounds lacks “many of the synergistic advantages customarily associated with the most basic purposes of a network infrastructure.” It was determined that the legacy network did not adequately support CDCR’s core business functions, including several critical IT projects designed to help integrate and standardize department processes and systems, automate manual systems, and to meet court- ordered requirements. CITIP delivers the foundation for advancement The $191 million Consolidated Information Technology Infrastructure Project (CITIP) was launched in 2007 to establish a standardized, enterprise-wide information technology infrastructure to support critical IT improvement projects underway and planned. The CITIP project, which is scheduled for completion in 2011, will provide, amongst other things, increased WAN capabilities through a redesigned network topology, including faster data transmission. In addition, CITIP will expand the centralized management and funding of enterprise ITI LAN, WAN and electrical power; upgrade facility power infrastructures; and upgrade the WAN and LAN ITI components at adult and juvenile institutions in support of approved IT projects, including: Strategic Offender Management System. This multi-• year, multi-million dollar project, awarded to HP Enterprise Services in April 2009, will consolidate existing databases and records to provide a fully automated system. A key goal is to replace CDCR’s disparate legacy application systems and array of paper files with an integrated offender management system and electronic records management system. Business Information System. A multi-year• project to integrate and standardize department- wide administrative processes, establish fiscal transparency, and improve internal and external customer service. Includes implementation of SAP enterprise resource planning modules. Disability System. A court-ordered real-time• enterprise system to ensure inmates’ and parolees’ due-process rights by identifying and accommodating their disability and special needs throughout the parole hearing process. Education For Inmates Reporting and Statewide• Tracking. An automated system to replace manual processes and paper files used to track and report on the participation, progress and achievement data for adult inmates and juvenile wards served by CDCR educational programs. 2
- 3. Trust Restitution Accounting Canteen System. A• statewide inmate funds system that will make it easier to track and account for funds that families give to inmates, monies that inmates earn, and will ease the department’s responsibility to ensure victims with court-mandated restitution orders receive their payment. Statewide email.• HP Networking at the heart of IT rehabilitation The success of these and other vital CDCR IT projects is dependent on a strong, flexible and reliable information technology infrastructure. CITIP is tasked with delivering the telecommunications infrastructure to unite CDCR’s geographically dispersed network of adult and juvenile institutions in an integrated, consistent and scalable digital network. CITIP required the installation of more than 23,000 LAN drops, fiber backbone, electrical power upgrades, and WAN upgrade from single-mode to multimode fiber to support multiprotocol label switching and increased bandwidth. The CITIP management team considered many vendors and alternative approaches during the planning stages of the project to find the right mix of value and performance. When it came to critical network core and edge switches for each of the Department’s 40 adult correctional and juvenile justice facilities, the CITIP team turned to HP Networking solutions. “With the consolidation and centralized management of applications and processes represented by CDCR’s ongoing and planned IT projects, we knew we could not afford any downtime in the new network infrastructure we were planning,” explains Darrell Friddle, Systems Software Specialist for CDCR’s Enterprise Information Services (EIS). “We have used HP Networking switches throughout the Department for many years and in some very difficult environments, including dusty, hot access closets. It’s a bulletproof product and that’s why we put it at the top of the list for CITIP.” When it came to the core and edge switches needed for each of the CDCR’s 40 institutions, HP Networking presented the most compelling solution. The CITIP team chose to install two HP Networking E5412zl Series switches in each institution to provide core switching. In addition, an average of 70 HP Networking E2800 and E2600 Series edge switches were installed at each institution, one in each of the buildings comprising each institutional campus -- a total of 2,800 edge switches. $7.8 million in costs avoided makes decision easy “The way it used to work at an institution -- let’s say we had 100 buildings there -- all of the routing was done on the router because of all of the VLANs,” Friddle notes, “We wanted to free up those routers by moving that traffic onto a switching platform and that’s when we chose the HP Networking E5400 series switches. We did look at switches from another leading vendor as well as HP for that application, and decided that the cost would not be justified by what we were doing. The lower cost of the HP Networking switches compared to the next closest competitor was a big factor.” It is estimated that CDCR avoided approximately $3.6 million in acquisition costs on its core switching infrastructure alone by choosing HP Networking. Coupled with the acquisition costs CDCR avoided in selecting 2800 HP Networking edge switches and the ongoing maintenance and support costs it is avoiding with the HP Networking Lifetime Warranty, it’s estimated that CDCR will avoid approximately $7.8 million in costs over three years.. The CITIP team even performed its own switch installations. “One big change we made in the new network infrastructure is to create individual subnets for each building at our institutions,” Friddle notes. “In that way, each building benefits from better performance and reliability.” 3 Customer at a glance Industry sector: Corrections/Public Sector Name: California Department of Corrections and Rehabilitation Headquarters: Sacramento, CA Telephone: (916) 358-2982 Number of employees: 57,000 IT staff: 600 statewide URL: www.cdcr.ca.gov
- 4. Get connected www.hp.com/go/getconnected Get the insider view on tech trends, alerts, and HP solutions for better business outcomes Share with colleagues The HP Networking E2800 or E2600 edge switch in each building on an institutional campus is tied to the HP Networking E5412zl core switches with dual fiber optic links, providing gigabit LAN connection and redundant pathways. Because each institution uses two HP Networking E5412zl core switches, there is also redundancy in the core as well. In addition, the WAN service linking the institutions to CDCR’s Sacramento data center has been upgraded from bonded T1 to DS3 to support CITIP and will be further upgraded to OC3 by the end of 2010 to provide greater performance and network support for both CDCR and California Prison Health Care Services. Reliability is also enhanced by detailed documentation and monitoring of the new network infrastructure. According to Friddle, “We have taken great care in documenting every new piece of the CITIP infrastructure in an online workbook. We have noted the names of every building, its IP addresses, VLAN names and everything else that comprises that installation. We not only use the workbook as a template to achieve consistency in configuring switches, but it also helps us in troubleshooting any network problems.” He adds, “Where we used to have to call someone at the institution to help us, we can now identify and resolve problems very quickly and efficiently from a single pane of glass. Even in the unlikely event of an edge switch failure, a spare switch can be configured using the workbook and delivered overnight to an institution – we can be back up the next day.” Serious test for CITIP on the horizon One of the first serious tests of the new CITIP network infrastructure will begin this year as the Strategic Offender Management System development team begins scanning and transmitting thousands of documents from CDCR adult and juvenile institutions to a centralized database. The project will consolidate more than 40 aging electronic and paper database systems and make it easier to securely share information among jails, courts and the California Prison Health Care Services. “As an IT organization, CDCR is still maturing and we have a lot of ground to make up; however, through projects such as CITIP we are gaining momentum,” notes Elbert Lawrence, Chief of Infrastructure Services, CDCR EIS. “Thanks to HP and our other partners, we are on track to deliver on CITIP’s promise: a unified information infrastructure that will enable CDCR to access and leverage information that has been essentially inaccessible previously. CITIP is the foundation that CDCR needs to help meet its mission of rehabilitation and recidivism reduction.” © 2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. 4AA2-xxxxENW, Created September 2010 Customer solution at a glance Primary applications Overall communications improvement, consolidated information technology infrastructure project, strategic offender management system, business information system, disability and effective communication tracking, educational tracking programs, Trust Restitution Accounting Canteen System, and statewide email. Primary hardware • 4,000 HP Networking switches with 105,000 ports: - HP Networking Switch E5412zl Switch Chassis - HP Networking Switch E4208xl - HP Networking Switch E261048- switches - HP Networking Switch E2824-24 switch • Cisco routers Primary software • HP Network Node Manager (NNM) • Cacti open source network graphing • Redcell configuration management • Remedy Service Desk • Cisco NetFlowOracle database • SAP ERP (enterprise resource planning) • Microsoft® Windows® Server 2003, 2008 • Microsoft SQL Server 2008 R2