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Chapter 12
Helping
Behavior
Definitions
 Altruism means helping someone when
there is no expectation of a reward (except
for feeling that one has done a good deed)
 Prosocial Behavior includes any act that
helps others, regardless of motive.
Prosocial
Behavior
Altruism
Definitions
 Types of Helping (McGuire, 1994)
 Casual help, e.g., giving directions
 Substantial help, e.g., lending $$
 Emotional help, e.g., listening
 Emergency help, e.g., taking someone to E.R.
Definitions
 In general, we tend to be more
helpful to those we know and care
about than to strangers
Theoretical Perspectives
 An Evolutionary Perspective
 Many examples of prosocial behavior have been
observed among animal species.
 Endangering one’s own life to help another, on
the surface, seems incompatible with
reproductive fitness.
 “Kin selection” provides an explanation.
 Animals help others more who are genetically related.
 Mothers are more helpful than fathers.
 However, these ideas are controversial.
Theoretical Perspectives
 A Sociocultural Perspective
 Human societies have gradually evolved
beliefs or social norms that benefit the
welfare of the group.
 Norm of Social Responsibility
 Help those who depend on us
 Norm of Reciprocity
 Help those who help us
 Norm of Social Justice
 Maintain equitable distribution of rewards
Theoretical Perspectives
 A Learning Perspective
 We learn to be helpful through
reinforcement and observation.
 Children help and share more when they are
reinforced for their helpful behavior.
 Children and adults exposed to helpful
models are more helpful.
 For children, helping may depend largely on
reinforcement, but as they get older, helping
may be internalized as a value.
Theoretical Perspectives
 A Decision-Making Perspective
 People decide whether or not to offer
assistance based on a variety of
perceptions and evaluations. Help is
offered only if a person answers “yes” at
each step.
Theoretical Perspectives
(Latané & Darley, 1970)
Theoretical Perspectives
 Perceiving a Need
 Characteristics that lead us to perceive
an event as an emergency:
 Event is sudden & unexpected.
 Clear threat of harm to a victim.
 Harm will increase unless someone intervenes
 Victim needs outside assistance.
 Effective intervention is possible.
Theoretical Perspectives
 Taking Personal Responsibility
 Being given responsibility increases
helping.
 Perceiving oneself as competent to help
increases the likelihood of taking
responsibility.
Theoretical Perspectives
 Weighing the Costs and Benefits
 At least in some situations, people weigh
the costs and benefits of helping and of
not helping.
 However, in other cases, helping may be
impulsive and determined by basic
emotions and values rather than by
expected profits.
Theoretical Perspectives
 Deciding How to Help & Taking Action
 In emergencies, decisions are made
under high stress. Well-intentioned
helpers may not be able to give
assistance or may mistakenly do the
wrong thing.
Theoretical Perspectives
 Attribution Theory
 We are more likely to be empathetic and
to perceive someone as deserving help if
we believe that they did not cause their
problem.
Who Helps?
 Mood and Helping
 People are more willing to help when they
are in a good mood.
 Mood-maintenance
 Good moods increase positive thoughts
 “Feel good” effect is short lived.
Who Helps?
 Mood and helping
 Negative moods sometimes lead to more
helping.
 Negative-state relief model suggests that
people may help as a way to make themselves
feel better.
 Less likely to occur if a person is focused on
themselves and their own needs.
Who Helps?
 Personal Distress refers to our own
emotional reactions to the plight of
others.
 Occurs when we are preoccupied with
our own feelings and leads us to focus on
reducing that distress.
 Fosters “egoistic helping:” We’ll help
only if we cannot easily escape the
situation or ignore others’ suffering.
Who Helps?
 Empathy refers to feelings of
sympathy and caring for others.
 Occurs when we focus on the needs and
the emotions of the victim.
 We are more likely to feel empathy for
those who are similar to us and those
who did not cause their own distress.
 Fosters altruistic helping.
Who Helps?
 Toi & Batson (1982)
 All participants learned about Carol, who had
broken both legs in an accident and needed
assistance catching up with schoolwork.
 High empathy condition was told to focus on
Carol’s feelings; Low empathy condition was told
to be objective.
 71% high empathy, 33% low empathy helped.
Who Helps?
 There is a controversy over
interpreting studies on empathy.
 Batson views empathy as increasing
altruistic motivation
 Cialdini argues that helping based on
empathy is not entirely altruistic
because the helper’s goal is to improve
his/her own mood.
Who Helps?
 Personality Characteristics
 There is no single type of “helpful
person.” Rather particular traits and
abilities lead people to help in different
specific types of situations.
 E.g., people who help in potentially dangerous
emergencies are bigger and tend to have
training in coping with emergencies.
Who Helps?
 Gender and Helping
 Men are more likely to engage in helping
that is heroic and chivalrous.
 Men are more likely to help strangers—
especially if the person needing help is
female, if there’s an audience, and if the
situation is dangerous.
Who Helps?
 Gender and Helping
 Women are more likely to engage in
helping that is nurturant.
 Care-giving, emotional support, doing favors.
Bystander Intervention
 Bystander effect = people are less
likely to help (and take longer to help)
the more people there are present
 Kitty Genovese murder sparked research
 Why does the bystander effect occur?
 Diffusion of responsibility
 Pluralistic ignorance
 Evaluation apprehension
Bystander Intervention
 Environmental Conditions affect helping.
 People are more helpful when it’s pleasantly
warm and sunny.
 People are more likely to help strangers in small
towns & cities than in big cities.
 What matters is current environmental setting, not
where person was raised.
 Explanations: anonymity of cities, fear of crime,
information overload, feelings of helplessness.
Bystander Intervention
 “Good Samaritan” study (Darley & Batson, 1973)
 Participants were seminary students
asked to give a short sermon
 Some were told to hurry across campus,
others to take their time
 63% of those not in a hurry vs. 10% in a hurry
helped a groaning stranger they passed.
 Time pressure particularly affected those who
believe their research participation was of vital
importance (Batson et al., 1978).
Volunteerism
 Volunteer helping is planned, sustained,
and time-consuming.
 Motives for volunteering:
 Expressing Values
 Gaining knowledge, skills, & experience
 Gaining social approval and new relationships
 Advancing career
 Putting aside own problems
 Gaining personal growth & self-esteem
 Self-focused reasons may promote long-
term helping.
Caregiving
 Most helping is given to friends and
relations.
 Helping given to strangers is usually
spontaneous, that given to intimates
is usually planned.
 Women are more involved in care-
giving helping than are men.
Receiving Help
 Reactions to receiving aid are quite
varied.
Receiving Help
 Attribution Theory
 If being helped implies a personal
deficiency rather than a difficult
situation, it can be threatening to self-
esteem.
 If being helped implies the others’
genuine caring, it can boost self-esteem.
Receiving Help
 The Costs of Indebtedness
 Helping is most appreciated when it can
be reciprocated so that an equitable
balance is maintained in the relationship.
 One-way helping threatens equity and
creates power imbalances.
Receiving Help
 Reactance Theory
 Helping may be perceived as a threat to
independence and induce reactance.
 According to reactance theory (Brehm,
1966), people want to maximize their
personal freedom and choice. Feeling
that one’s freedom is threatened leads
to negative reactions.
Receiving Help
 New Ways to Obtain Help
 Self-Help Groups minimize the costs of being
helped because they offer opportunities for
reciprocal helping and foster knowledge that
others have the same problem.
 Computers can provide assistance anonymously
and with no expectations of reciprocity and also
minimize costs of being helped.

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Ch 8 altruism.ppt

  • 2. Definitions  Altruism means helping someone when there is no expectation of a reward (except for feeling that one has done a good deed)  Prosocial Behavior includes any act that helps others, regardless of motive. Prosocial Behavior Altruism
  • 3. Definitions  Types of Helping (McGuire, 1994)  Casual help, e.g., giving directions  Substantial help, e.g., lending $$  Emotional help, e.g., listening  Emergency help, e.g., taking someone to E.R.
  • 4. Definitions  In general, we tend to be more helpful to those we know and care about than to strangers
  • 5. Theoretical Perspectives  An Evolutionary Perspective  Many examples of prosocial behavior have been observed among animal species.  Endangering one’s own life to help another, on the surface, seems incompatible with reproductive fitness.  “Kin selection” provides an explanation.  Animals help others more who are genetically related.  Mothers are more helpful than fathers.  However, these ideas are controversial.
  • 6. Theoretical Perspectives  A Sociocultural Perspective  Human societies have gradually evolved beliefs or social norms that benefit the welfare of the group.  Norm of Social Responsibility  Help those who depend on us  Norm of Reciprocity  Help those who help us  Norm of Social Justice  Maintain equitable distribution of rewards
  • 7. Theoretical Perspectives  A Learning Perspective  We learn to be helpful through reinforcement and observation.  Children help and share more when they are reinforced for their helpful behavior.  Children and adults exposed to helpful models are more helpful.  For children, helping may depend largely on reinforcement, but as they get older, helping may be internalized as a value.
  • 8. Theoretical Perspectives  A Decision-Making Perspective  People decide whether or not to offer assistance based on a variety of perceptions and evaluations. Help is offered only if a person answers “yes” at each step.
  • 10. Theoretical Perspectives  Perceiving a Need  Characteristics that lead us to perceive an event as an emergency:  Event is sudden & unexpected.  Clear threat of harm to a victim.  Harm will increase unless someone intervenes  Victim needs outside assistance.  Effective intervention is possible.
  • 11. Theoretical Perspectives  Taking Personal Responsibility  Being given responsibility increases helping.  Perceiving oneself as competent to help increases the likelihood of taking responsibility.
  • 12. Theoretical Perspectives  Weighing the Costs and Benefits  At least in some situations, people weigh the costs and benefits of helping and of not helping.  However, in other cases, helping may be impulsive and determined by basic emotions and values rather than by expected profits.
  • 13. Theoretical Perspectives  Deciding How to Help & Taking Action  In emergencies, decisions are made under high stress. Well-intentioned helpers may not be able to give assistance or may mistakenly do the wrong thing.
  • 14. Theoretical Perspectives  Attribution Theory  We are more likely to be empathetic and to perceive someone as deserving help if we believe that they did not cause their problem.
  • 15. Who Helps?  Mood and Helping  People are more willing to help when they are in a good mood.  Mood-maintenance  Good moods increase positive thoughts  “Feel good” effect is short lived.
  • 16. Who Helps?  Mood and helping  Negative moods sometimes lead to more helping.  Negative-state relief model suggests that people may help as a way to make themselves feel better.  Less likely to occur if a person is focused on themselves and their own needs.
  • 17. Who Helps?  Personal Distress refers to our own emotional reactions to the plight of others.  Occurs when we are preoccupied with our own feelings and leads us to focus on reducing that distress.  Fosters “egoistic helping:” We’ll help only if we cannot easily escape the situation or ignore others’ suffering.
  • 18. Who Helps?  Empathy refers to feelings of sympathy and caring for others.  Occurs when we focus on the needs and the emotions of the victim.  We are more likely to feel empathy for those who are similar to us and those who did not cause their own distress.  Fosters altruistic helping.
  • 19. Who Helps?  Toi & Batson (1982)  All participants learned about Carol, who had broken both legs in an accident and needed assistance catching up with schoolwork.  High empathy condition was told to focus on Carol’s feelings; Low empathy condition was told to be objective.  71% high empathy, 33% low empathy helped.
  • 20. Who Helps?  There is a controversy over interpreting studies on empathy.  Batson views empathy as increasing altruistic motivation  Cialdini argues that helping based on empathy is not entirely altruistic because the helper’s goal is to improve his/her own mood.
  • 21. Who Helps?  Personality Characteristics  There is no single type of “helpful person.” Rather particular traits and abilities lead people to help in different specific types of situations.  E.g., people who help in potentially dangerous emergencies are bigger and tend to have training in coping with emergencies.
  • 22. Who Helps?  Gender and Helping  Men are more likely to engage in helping that is heroic and chivalrous.  Men are more likely to help strangers— especially if the person needing help is female, if there’s an audience, and if the situation is dangerous.
  • 23. Who Helps?  Gender and Helping  Women are more likely to engage in helping that is nurturant.  Care-giving, emotional support, doing favors.
  • 24. Bystander Intervention  Bystander effect = people are less likely to help (and take longer to help) the more people there are present  Kitty Genovese murder sparked research  Why does the bystander effect occur?  Diffusion of responsibility  Pluralistic ignorance  Evaluation apprehension
  • 25. Bystander Intervention  Environmental Conditions affect helping.  People are more helpful when it’s pleasantly warm and sunny.  People are more likely to help strangers in small towns & cities than in big cities.  What matters is current environmental setting, not where person was raised.  Explanations: anonymity of cities, fear of crime, information overload, feelings of helplessness.
  • 26. Bystander Intervention  “Good Samaritan” study (Darley & Batson, 1973)  Participants were seminary students asked to give a short sermon  Some were told to hurry across campus, others to take their time  63% of those not in a hurry vs. 10% in a hurry helped a groaning stranger they passed.  Time pressure particularly affected those who believe their research participation was of vital importance (Batson et al., 1978).
  • 27. Volunteerism  Volunteer helping is planned, sustained, and time-consuming.  Motives for volunteering:  Expressing Values  Gaining knowledge, skills, & experience  Gaining social approval and new relationships  Advancing career  Putting aside own problems  Gaining personal growth & self-esteem  Self-focused reasons may promote long- term helping.
  • 28. Caregiving  Most helping is given to friends and relations.  Helping given to strangers is usually spontaneous, that given to intimates is usually planned.  Women are more involved in care- giving helping than are men.
  • 29. Receiving Help  Reactions to receiving aid are quite varied.
  • 30. Receiving Help  Attribution Theory  If being helped implies a personal deficiency rather than a difficult situation, it can be threatening to self- esteem.  If being helped implies the others’ genuine caring, it can boost self-esteem.
  • 31. Receiving Help  The Costs of Indebtedness  Helping is most appreciated when it can be reciprocated so that an equitable balance is maintained in the relationship.  One-way helping threatens equity and creates power imbalances.
  • 32. Receiving Help  Reactance Theory  Helping may be perceived as a threat to independence and induce reactance.  According to reactance theory (Brehm, 1966), people want to maximize their personal freedom and choice. Feeling that one’s freedom is threatened leads to negative reactions.
  • 33. Receiving Help  New Ways to Obtain Help  Self-Help Groups minimize the costs of being helped because they offer opportunities for reciprocal helping and foster knowledge that others have the same problem.  Computers can provide assistance anonymously and with no expectations of reciprocity and also minimize costs of being helped.