Change Management
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Change management is a systematic approach to preparing and supporting individuals and organizations in making organizational changes. It involves understanding the reasons for change, effective communication, and applying models such as Kotter's 8-step process and the ADKAR model. Successful change management depends on clear communication, strong management support, and the ability to adapt plans and resources.
Change Management
- 1. Change Management By Dr. H.S. ABZAL BASHA, M.B.A., Ph.D. Assistant Professor, Department of Management Studies, G. Pullaiah College of Engineering & Technology, Kurnool.
- 2. What is Change Management ? Change management is a collective term for all approaches to prepare, support, and help individuals, teams, and organizations in making organizational change. Change management is the creation and implementation of the roles, processes and tools that each of these groups use to effectively manage the people side of change. Organizations do not change! People Change………
- 3. Who is involved in Managing Change?
- 4. Reasons for change Globalization has created advances in information and communication technology. With the increased global interactions comes the growth of international trade, ideas, and culture. Economic process of interaction and integration has shown impact on social and cultural aspects. Economically, influences goods, services, the economic resources of capital and data. Expansions of global markets and economic activities of the exchange urge demand for goods and funds. Removal of cross-border trade barriers has made formation of global markets more feasible.
- 5. Communicating about Change ( 5 Communication Points) 1. Why is the change necessary? ( rationale) 2. What are we changing to? ( Vision) 3. How and when do we intend to get there? (plan) 4. What is the personal impact? (what's in it for me?) 5. Is help available to support transitions? (resources)
- 6. Change Management Foundation The Change Management Model consists of four stages: 1.Determine Need for Change 2.Prepare & Plan for Change 3.Implement the Change 4.Sustain the Change
- 9. Change Model Dr. John P. Kotter, invented the 8-Step Process for Leading Change. It consists of eight stages: 1. Create a Sense of Urgency 2. Build a Guiding Coalition 3. Form a Strategic Vision and Initiatives 4. Enlist a Volunteer Army 5. Enable Action by Removing Barriers 6. Generate Short-Term Wins 7. Sustain Acceleration 8. Institute Change
- 10. The ADKAR Model Awareness of the need for change. Desire to support the change. Knowledge on how to change. Ability to implement new skills. Reinforcemen t to cement the change. Communications Sponsor roadmap Training Resistance Mgt. Coaching Awareness Desire Knowledge Ability Reinforcement Change Management Channels ADKAR Phases of Change
- 11. Changes Implement Edwards Deming has improved business method for control and continuous improvement. When determining which of the latest techniques or innovations to adopt, there are four major factors to be considered: 1. Levels, goals, and strategies 2. Measurement system 3. Sequence of steps 4. Implementation and organizational changes
- 12. Why Change Fails Top barriers in major change programs Competing resources 48% Functional boundaries 44 Lack of change skills 42 Middle management 38 Long IT lead times 35 Communication 34 Employee opposition ( resistance) 33
- 13. Factors of successful change management Good communication 100% Strong mandate by senior management 95 Setting intermediate goals and deadlines 95 Having an adaptive plan 91 Having access to adequate resources 86 Demonstrating urgency of change 86 Setting performance measures 81 Delivering early , tangible results( quick wins) 76 Involving customers and suppliers early 62 Benchmarking V’s competitors 62 source:PriceWaterhouseCoopers
- 14. 10 Benefits of Management 1. Better Efficiency in delivering services. 2. Enhanced Customer/Client Satisfactions. 3. Improved Growth & Development within your Team. 4. Enhanced Effectiveness in Delivering Services. 5. Increase in Quality. 6. Greater Standing & Competitive Edge. 7. Opportunity to Expand your Services. 8. Better Flexibility. 9. Increased Risk Assessment. 10. Increase in Quantity.